{"id":"https://openalex.org/W1966252060","doi":"https://doi.org/10.1109/mipro.2014.6859610","title":"An empirical study of factors affecting the adoption of self-service checkout terminals in Slovenia","display_name":"An empirical study of factors affecting the adoption of self-service checkout terminals in Slovenia","publication_year":2014,"publication_date":"2014-05-01","ids":{"openalex":"https://openalex.org/W1966252060","doi":"https://doi.org/10.1109/mipro.2014.6859610","mag":"1966252060"},"language":"en","primary_location":{"id":"doi:10.1109/mipro.2014.6859610","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mipro.2014.6859610","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2014 37th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033308008","display_name":"Bo\u0161tjan \u0160umak","orcid":"https://orcid.org/0000-0001-5535-3477"},"institutions":[{"id":"https://openalex.org/I37696226","display_name":"University of Maribor","ror":"https://ror.org/01d5jce07","country_code":"SI","type":"education","lineage":["https://openalex.org/I37696226"]}],"countries":["SI"],"is_corresponding":true,"raw_author_name":"Bostjan Sumak","raw_affiliation_strings":["Faculty of Electrical Engineering and Computer Science, University of Maribor, Maribor, Slovenia","Fac. of Electr. Eng. & Comput. Sci, Univ. of Maribor, Maribor, Slovenia"],"affiliations":[{"raw_affiliation_string":"Faculty of Electrical Engineering and Computer Science, University of Maribor, Maribor, Slovenia","institution_ids":["https://openalex.org/I37696226"]},{"raw_affiliation_string":"Fac. of Electr. Eng. & Comput. Sci, Univ. of Maribor, Maribor, Slovenia","institution_ids":["https://openalex.org/I37696226"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082256802","display_name":"Maja Pu\u0161nik","orcid":"https://orcid.org/0000-0003-0087-1044"},"institutions":[{"id":"https://openalex.org/I37696226","display_name":"University of Maribor","ror":"https://ror.org/01d5jce07","country_code":"SI","type":"education","lineage":["https://openalex.org/I37696226"]}],"countries":["SI"],"is_corresponding":false,"raw_author_name":"Maja Pusnik","raw_affiliation_strings":["Faculty of Electrical Engineering and Computer Science, University of Maribor, Maribor, Slovenia","Fac. of Electr. Eng. & Comput. Sci, Univ. of Maribor, Maribor, Slovenia"],"affiliations":[{"raw_affiliation_string":"Faculty of Electrical Engineering and Computer Science, University of Maribor, Maribor, Slovenia","institution_ids":["https://openalex.org/I37696226"]},{"raw_affiliation_string":"Fac. of Electr. Eng. & Comput. Sci, Univ. of Maribor, Maribor, Slovenia","institution_ids":["https://openalex.org/I37696226"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091735260","display_name":"Marjan Heri\u010dko","orcid":"https://orcid.org/0000-0002-1094-0085"},"institutions":[{"id":"https://openalex.org/I37696226","display_name":"University of Maribor","ror":"https://ror.org/01d5jce07","country_code":"SI","type":"education","lineage":["https://openalex.org/I37696226"]}],"countries":["SI"],"is_corresponding":false,"raw_author_name":"Marjan Hericko","raw_affiliation_strings":["Faculty of Electrical Engineering and Computer Science, University of Maribor, Maribor, Slovenia","Fac. of Electr. Eng. & Comput. Sci, Univ. of Maribor, Maribor, Slovenia"],"affiliations":[{"raw_affiliation_string":"Faculty of Electrical Engineering and Computer Science, University of Maribor, Maribor, Slovenia","institution_ids":["https://openalex.org/I37696226"]},{"raw_affiliation_string":"Fac. of Electr. Eng. & Comput. Sci, Univ. of Maribor, Maribor, Slovenia","institution_ids":["https://openalex.org/I37696226"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5033308008"],"corresponding_institution_ids":["https://openalex.org/I37696226"],"apc_list":null,"apc_paid":null,"fwci":1.6275,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.88705714,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"453","last_page":"458"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9819999933242798,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.691286563873291},{"id":"https://openalex.org/keywords/self-service","display_name":"Self-service","score":0.6681957244873047},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.6301153898239136},{"id":"https://openalex.org/keywords/unit","display_name":"Unit (ring theory)","score":0.5299718379974365},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5291122794151306},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5225707292556763},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.5131879448890686},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5029193758964539},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.47377872467041016},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.46614232659339905},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.41996851563453674},{"id":"https://openalex.org/keywords/survey-data-collection","display_name":"Survey data collection","score":0.41398584842681885},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3931208550930023},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.36087852716445923},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.24714308977127075},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.14437535405158997},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.10350891947746277}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.691286563873291},{"id":"https://openalex.org/C2775906791","wikidata":"https://www.wikidata.org/wiki/Q1369310","display_name":"Self-service","level":2,"score":0.6681957244873047},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.6301153898239136},{"id":"https://openalex.org/C122637931","wikidata":"https://www.wikidata.org/wiki/Q118084","display_name":"Unit (ring theory)","level":2,"score":0.5299718379974365},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5291122794151306},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5225707292556763},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.5131879448890686},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5029193758964539},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.47377872467041016},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.46614232659339905},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.41996851563453674},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.41398584842681885},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3931208550930023},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.36087852716445923},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.24714308977127075},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.14437535405158997},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.10350891947746277},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/mipro.2014.6859610","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mipro.2014.6859610","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2014 37th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6600000262260437,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W1791587663","https://openalex.org/W2018469113","https://openalex.org/W2036389121","https://openalex.org/W2100795105","https://openalex.org/W2140938420","https://openalex.org/W2915538221"],"related_works":["https://openalex.org/W2296672062","https://openalex.org/W2181838399","https://openalex.org/W2046492287","https://openalex.org/W2959583403","https://openalex.org/W2130637816","https://openalex.org/W2604550836","https://openalex.org/W2037752084","https://openalex.org/W3155775408","https://openalex.org/W2305759047","https://openalex.org/W1567631228"],"abstract_inverted_index":{"Few":[0],"years":[1],"ago,":[2],"retailers":[3],"started":[4],"to":[5,14,36,73],"employ":[6],"self-service":[7],"checkout":[8],"terminals":[9],"providing":[10],"customers":[11],"a":[12,42],"choice":[13],"scan":[15],"the":[16,24,55,66,75,120,130],"barcodes":[17],"on":[18,45,89],"their":[19],"own":[20],"items":[21],"and":[22,50,103,127],"complete":[23],"purchase":[25],"process":[26],"without":[27],"an":[28,110],"interaction":[29],"with":[30,84],"retailer's":[31],"staff.":[32],"This":[33],"study":[34,131],"aimed":[35],"investigate":[37],"factors":[38,83],"which":[39],"can":[40],"have":[41],"significant":[43],"impact":[44,88],"user's":[46,90],"decision":[47],"about":[48,62],"how":[49],"when":[51],"they":[52],"will":[53],"use":[54],"self-checkout":[56,64],"unit.":[57],"To":[58],"understand":[59],"customers'":[60],"perceptions":[61],"using":[63,109,119],"terminals,":[65],"Technology":[67],"Acceptance":[68],"Model":[69],"(TAM)":[70],"was":[71,107],"used":[72],"develop":[74],"research":[76],"model.":[77],"In":[78],"this":[79],"study,":[80],"several":[81],"external":[82],"direct":[85],"or":[86],"indirect":[87],"behavioral":[91],"intentions":[92],"are":[93,132],"proposed:":[94],"anxiety,":[95],"perceived":[96],"service":[97],"quality,":[98],"attitude":[99],"toward":[100],"innovation,":[101],"self-efficacy":[102],"anonymousness.":[104],"Empirical":[105],"data":[106],"conducted":[108],"online":[111],"survey.":[112],"The":[113,125],"proposed":[114],"relationships":[115],"were":[116],"empirically":[117],"tested":[118],"structural":[121],"equation":[122],"modelling":[123],"approach.":[124],"implications":[126],"limitation":[128],"of":[129],"also":[133],"discussed.":[134]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
