{"id":"https://openalex.org/W2133788218","doi":"https://doi.org/10.1109/mipro.2014.6859583","title":"Developing a ticket management SaaS solution","display_name":"Developing a ticket management SaaS solution","publication_year":2014,"publication_date":"2014-05-01","ids":{"openalex":"https://openalex.org/W2133788218","doi":"https://doi.org/10.1109/mipro.2014.6859583","mag":"2133788218"},"language":"en","primary_location":{"id":"doi:10.1109/mipro.2014.6859583","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mipro.2014.6859583","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2014 37th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005558317","display_name":"Marjan Gu\u0161ev","orcid":"https://orcid.org/0000-0003-0351-9783"},"institutions":[{"id":"https://openalex.org/I76245029","display_name":"Saints Cyril and Methodius University of Skopje","ror":"https://ror.org/02wk2vx54","country_code":"MK","type":"education","lineage":["https://openalex.org/I76245029"]}],"countries":["MK"],"is_corresponding":true,"raw_author_name":"Marjan Gusev","raw_affiliation_strings":["Ss. Cyril and Methodius University, Skopje, Macedonia","Ss. Cyril and Methodius University Skopje Macedonia"],"affiliations":[{"raw_affiliation_string":"Ss. Cyril and Methodius University, Skopje, Macedonia","institution_ids":["https://openalex.org/I76245029"]},{"raw_affiliation_string":"Ss. Cyril and Methodius University Skopje Macedonia","institution_ids":["https://openalex.org/I76245029"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020080393","display_name":"Sasko Ristov","orcid":"https://orcid.org/0000-0003-1996-0098"},"institutions":[{"id":"https://openalex.org/I76245029","display_name":"Saints Cyril and Methodius University of Skopje","ror":"https://ror.org/02wk2vx54","country_code":"MK","type":"education","lineage":["https://openalex.org/I76245029"]}],"countries":["MK"],"is_corresponding":false,"raw_author_name":"Sasko Ristov","raw_affiliation_strings":["Ss. Cyril and Methodius University, Skopje, Macedonia","Ss. Cyril and Methodius University Skopje Macedonia"],"affiliations":[{"raw_affiliation_string":"Ss. Cyril and Methodius University, Skopje, Macedonia","institution_ids":["https://openalex.org/I76245029"]},{"raw_affiliation_string":"Ss. Cyril and Methodius University Skopje Macedonia","institution_ids":["https://openalex.org/I76245029"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091208764","display_name":"Pano Gushev","orcid":"https://orcid.org/0000-0002-2003-9901"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Pano Gushev","raw_affiliation_strings":["Innovation, Skopje, Macedonia"],"affiliations":[{"raw_affiliation_string":"Innovation, Skopje, Macedonia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5005558317"],"corresponding_institution_ids":["https://openalex.org/I76245029"],"apc_list":null,"apc_paid":null,"fwci":3.1557,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.9307111,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"1","issue":null,"first_page":"313","last_page":"318"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9919999837875366,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-as-a-service","display_name":"Software as a service","score":0.8931918144226074},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7414572238922119},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.6836672425270081},{"id":"https://openalex.org/keywords/ticket","display_name":"Ticket","score":0.6546356081962585},{"id":"https://openalex.org/keywords/implementation","display_name":"Implementation","score":0.6429136395454407},{"id":"https://openalex.org/keywords/scalability","display_name":"Scalability","score":0.6368627548217773},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.5886637568473816},{"id":"https://openalex.org/keywords/elasticity","display_name":"Elasticity (physics)","score":0.5188011527061462},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4867989718914032},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.43262654542922974},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.4269869327545166},{"id":"https://openalex.org/keywords/software-architecture","display_name":"Software architecture","score":0.42202723026275635},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.2293270230293274},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.18545398116111755},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.15666499733924866},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.1489730179309845}],"concepts":[{"id":"https://openalex.org/C175133352","wikidata":"https://www.wikidata.org/wiki/Q1254596","display_name":"Software as a service","level":4,"score":0.8931918144226074},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7414572238922119},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.6836672425270081},{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.6546356081962585},{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.6429136395454407},{"id":"https://openalex.org/C48044578","wikidata":"https://www.wikidata.org/wiki/Q727490","display_name":"Scalability","level":2,"score":0.6368627548217773},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.5886637568473816},{"id":"https://openalex.org/C121854251","wikidata":"https://www.wikidata.org/wiki/Q62932","display_name":"Elasticity (physics)","level":2,"score":0.5188011527061462},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4867989718914032},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.43262654542922974},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.4269869327545166},{"id":"https://openalex.org/C35869016","wikidata":"https://www.wikidata.org/wiki/Q846636","display_name":"Software architecture","level":3,"score":0.42202723026275635},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.2293270230293274},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.18545398116111755},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15666499733924866},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.1489730179309845},{"id":"https://openalex.org/C192562407","wikidata":"https://www.wikidata.org/wiki/Q228736","display_name":"Materials science","level":0,"score":0.0},{"id":"https://openalex.org/C159985019","wikidata":"https://www.wikidata.org/wiki/Q181790","display_name":"Composite material","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/mipro.2014.6859583","is_oa":false,"landing_page_url":"https://doi.org/10.1109/mipro.2014.6859583","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2014 37th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Responsible consumption and production","id":"https://metadata.un.org/sdg/12","score":0.5199999809265137}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W615654918","https://openalex.org/W1582598638","https://openalex.org/W2033329795","https://openalex.org/W2063521988","https://openalex.org/W2107911068","https://openalex.org/W2133339195","https://openalex.org/W2291605690","https://openalex.org/W2907218897","https://openalex.org/W4255050355","https://openalex.org/W4285719527","https://openalex.org/W6619097913","https://openalex.org/W6696669406","https://openalex.org/W6757986974"],"related_works":["https://openalex.org/W1864280877","https://openalex.org/W3173750053","https://openalex.org/W132856376","https://openalex.org/W4288388931","https://openalex.org/W4206347313","https://openalex.org/W2935682778","https://openalex.org/W2186039352","https://openalex.org/W4386159400","https://openalex.org/W2170955077","https://openalex.org/W2195782053"],"abstract_inverted_index":{"Development":[0],"of":[1,51],"a":[2,5,11,53],"Software":[3],"as":[4],"Service":[6],"cloud":[7],"solution":[8,54],"is":[9],"not":[10],"trivial":[12],"task.":[13],"Apart":[14],"from":[15,32],"traditional":[16],"software":[17,33],"life-cycle,":[18],"the":[19,29,43,70,74],"developers":[20],"should":[21],"implement":[22],"elasticity":[23],"and":[24,35],"scalability,":[25],"which":[26],"are":[27],"probably":[28],"biggest":[30],"challenges":[31,48],"organizational":[34],"architecture":[36],"aspect.":[37],"In":[38],"this":[39],"paper":[40],"we":[41,45],"present":[42],"way":[44],"addressed":[46],"several":[47,57],"concerning":[49],"development":[50],"such":[52],"by":[55],"designing":[56],"versions":[58],"that":[59,72],"reflect":[60],"various":[61,78],"implementations.":[62],"The":[63],"final":[64],"organization":[65],"was":[66],"selected":[67],"to":[68],"be":[69],"one":[71],"offers":[73],"best":[75],"performance":[76],"among":[77],"candidates.":[79]},"counts_by_year":[{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}