{"id":"https://openalex.org/W4400277111","doi":"https://doi.org/10.1109/meco62516.2024.10577903","title":"Digitalization and Automation of Teller/Counter Services Using Embedded Self-Service Digital Devices","display_name":"Digitalization and Automation of Teller/Counter Services Using Embedded Self-Service Digital Devices","publication_year":2024,"publication_date":"2024-06-11","ids":{"openalex":"https://openalex.org/W4400277111","doi":"https://doi.org/10.1109/meco62516.2024.10577903"},"language":"en","primary_location":{"id":"doi:10.1109/meco62516.2024.10577903","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/meco62516.2024.10577903","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 13th Mediterranean Conference on Embedded Computing (MECO)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5099980982","display_name":"Igor Dugonjic","orcid":null},"institutions":[{"id":"https://openalex.org/I4210160542","display_name":"University clinical center of Republika Srpska","ror":"https://ror.org/05vapw332","country_code":"BA","type":"healthcare","lineage":["https://openalex.org/I4210160542"]}],"countries":["BA"],"is_corresponding":false,"raw_author_name":"Igor Dugonjic","raw_affiliation_strings":["University Clinical Centre of the Republic of Srpska,Banja Luka,Bosnia and Herzegovina"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University Clinical Centre of the Republic of Srpska,Banja Luka,Bosnia and Herzegovina","institution_ids":["https://openalex.org/I4210160542"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070966869","display_name":"Mirko Saji\u0107","orcid":"https://orcid.org/0009-0004-8272-1342"},"institutions":[{"id":"https://openalex.org/I173887773","display_name":"University of Banja Luka","ror":"https://ror.org/0282m7c06","country_code":"BA","type":"education","lineage":["https://openalex.org/I173887773"]}],"countries":["BA"],"is_corresponding":false,"raw_author_name":"Mirko Sajic","raw_affiliation_strings":["Independent University of Banja Luka,Banja Luka,Bosnia and Herzegovina"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Independent University of Banja Luka,Banja Luka,Bosnia and Herzegovina","institution_ids":["https://openalex.org/I173887773"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052826455","display_name":"Du\u0161anka Bundalo","orcid":null},"institutions":[{"id":"https://openalex.org/I173887773","display_name":"University of Banja Luka","ror":"https://ror.org/0282m7c06","country_code":"BA","type":"education","lineage":["https://openalex.org/I173887773"]}],"countries":["BA"],"is_corresponding":false,"raw_author_name":"Dusanka Bundalo","raw_affiliation_strings":["University of Banja Luka,Faculty of Philosophy,Banja Luka,Bosnia and Herzegovina"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Banja Luka,Faculty of Philosophy,Banja Luka,Bosnia and Herzegovina","institution_ids":["https://openalex.org/I173887773"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038425277","display_name":"Zlatko Bundalo","orcid":"https://orcid.org/0000-0003-4495-3201"},"institutions":[{"id":"https://openalex.org/I173887773","display_name":"University of Banja Luka","ror":"https://ror.org/0282m7c06","country_code":"BA","type":"education","lineage":["https://openalex.org/I173887773"]}],"countries":["BA"],"is_corresponding":false,"raw_author_name":"Zlatko Bundalo","raw_affiliation_strings":["University of Banja Luka,Faculty of Electrical Engineering,Banja Luka,Bosnia and Herzegovina"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Banja Luka,Faculty of Electrical Engineering,Banja Luka,Bosnia and Herzegovina","institution_ids":["https://openalex.org/I173887773"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063406593","display_name":"Adnan Ramaki\u0107","orcid":null},"institutions":[{"id":"https://openalex.org/I52574355","display_name":"University of Biha\u0107","ror":"https://ror.org/03y601s20","country_code":"BA","type":"education","lineage":["https://openalex.org/I52574355"]}],"countries":["BA"],"is_corresponding":false,"raw_author_name":"Adnan Ramakic","raw_affiliation_strings":["University of Bihac,Technical Faculty,Bihac,Bosnia and Herzegovina"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Bihac,Technical Faculty,Bihac,Bosnia and Herzegovina","institution_ids":["https://openalex.org/I52574355"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063551813","display_name":"\u017deljko Vidovi\u0107","orcid":null},"institutions":[{"id":"https://openalex.org/I194184283","display_name":"University of East Sarajevo","ror":"https://ror.org/022mv6k27","country_code":"BA","type":"education","lineage":["https://openalex.org/I194184283"]}],"countries":["BA"],"is_corresponding":false,"raw_author_name":"Zeljko Vidovic","raw_affiliation_strings":["Doboj University of East Sarajevo,Faculty of Traffic and Transport Engineering,Bosnia and Herzegovina"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Doboj University of East Sarajevo,Faculty of Traffic and Transport Engineering,Bosnia and Herzegovina","institution_ids":["https://openalex.org/I194184283"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056527054","display_name":"Luka Saji\u0107","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Luka Sajic","raw_affiliation_strings":["Luksmart D.O.O.,Laktaši,Bosnia and Herzegovina"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Luksmart D.O.O.,Laktaši,Bosnia and Herzegovina","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7593,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.62933559,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.9805999994277954,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11741","display_name":"Flexible and Reconfigurable Manufacturing Systems","score":0.9337000250816345,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.6425122022628784},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.562967836856842},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5345693230628967},{"id":"https://openalex.org/keywords/embedded-system","display_name":"Embedded system","score":0.4226047098636627},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2317933440208435},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1305639147758484}],"concepts":[{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.6425122022628784},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.562967836856842},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5345693230628967},{"id":"https://openalex.org/C149635348","wikidata":"https://www.wikidata.org/wiki/Q193040","display_name":"Embedded system","level":1,"score":0.4226047098636627},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2317933440208435},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1305639147758484},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/meco62516.2024.10577903","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/meco62516.2024.10577903","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 13th Mediterranean Conference on Embedded Computing (MECO)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4000000059604645,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W2936276047","https://openalex.org/W3181777552","https://openalex.org/W4231028562","https://openalex.org/W4313432413"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W2382290278","https://openalex.org/W4395014643"],"abstract_inverted_index":{"The":[0,73,102,128,138],"possibilities":[1],"and":[2,6,16,19,28,32,43,54,68,76,87,93,97,109,134,147,155,159],"methods":[3],"of":[4,8,14,26,81,104,111,141,152],"digitization":[5],"automation":[7,142],"operations":[9],"in":[10,34,125],"the":[11,35,51,107],"teller/counter":[12,60,85,153,162],"halls":[13],"banks":[15],"other":[17,98],"organizations":[18],"institutions":[20],"that":[21,40,119],"use":[22],"such":[23,71,105],"a":[24,78,82,88],"method":[25,103,140],"operation":[27],"services":[29],"are":[30,48,123],"considered":[31],"described":[33,124],"paper.":[36,127],"It":[37],"is":[38,131,143],"proposed":[39,129,139],"adequately":[41],"designed":[42,67],"implemented":[44,69],"embedded":[45,57],"digital":[46],"devices":[47],"used":[49],"for":[50,70,149,161],"business":[52],"digitalization":[53],"automation.":[55],"A":[56],"self-service":[58,84],"sitting":[59],"device":[61,86,130],"(Sitting":[62],"Digital":[63],"Teller":[64],"Device-SDTD)":[65],"was":[66],"needs.":[72],"paper":[74],"proposes":[75],"describes":[77],"practical":[79],"implementation":[80],"seated":[83],"way":[89],"to":[90,136],"gradually":[91],"digitalize":[92],"automate":[94],"bank":[95],"branches":[96],"similar":[99],"counter":[100],"halls.":[101],"automation,":[106],"reasons":[108],"advantages":[110,158],"its":[112],"application,":[113],"as":[114,116],"well":[115],"possible":[117],"problems":[118],"may":[120],"arise":[121],"from":[122],"this":[126],"universal,":[132],"modular":[133,146],"easy":[135],"use.":[137],"relatively":[144],"simple,":[145],"adaptable":[148],"different":[150],"areas":[151],"processes,":[154],"brings":[156],"many":[157],"benefits":[160],"operations.":[163]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-08-06T08:24:18.245995","created_date":"2025-10-10T00:00:00"}