{"id":"https://openalex.org/W4382050623","doi":"https://doi.org/10.1109/meco58584.2023.10154969","title":"Investigating factors that influence the telecommunication company's performance Case study: Telecom of Kosovo (TK)","display_name":"Investigating factors that influence the telecommunication company's performance Case study: Telecom of Kosovo (TK)","publication_year":2023,"publication_date":"2023-06-06","ids":{"openalex":"https://openalex.org/W4382050623","doi":"https://doi.org/10.1109/meco58584.2023.10154969"},"language":"en","primary_location":{"id":"doi:10.1109/meco58584.2023.10154969","is_oa":false,"landing_page_url":"https://doi.org/10.1109/meco58584.2023.10154969","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 12th Mediterranean Conference on Embedded Computing (MECO)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054387610","display_name":"Majlinda Fetaji","orcid":"https://orcid.org/0000-0001-9552-9043"},"institutions":[{"id":"https://openalex.org/I182202855","display_name":"South East European University","ror":"https://ror.org/00m04y575","country_code":"MK","type":"education","lineage":["https://openalex.org/I182202855"]}],"countries":["MK"],"is_corresponding":false,"raw_author_name":"Majlinda Fetaji","raw_affiliation_strings":["Computer Sciences, South East European University,Tetovo,North Macedonia","Computer Sciences, South East European University, Tetovo, North Macedonia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Sciences, South East European University,Tetovo,North Macedonia","institution_ids":["https://openalex.org/I182202855"]},{"raw_affiliation_string":"Computer Sciences, South East European University, Tetovo, North Macedonia","institution_ids":["https://openalex.org/I182202855"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102444334","display_name":"Izet Zeqiri","orcid":null},"institutions":[{"id":"https://openalex.org/I2800414091","display_name":"Mother Teresa Hospital","ror":"https://ror.org/027x3m696","country_code":"AL","type":"healthcare","lineage":["https://openalex.org/I2800414091"]},{"id":"https://openalex.org/I4391012568","display_name":"Mother Teresa University","ror":"https://ror.org/04wnz0192","country_code":null,"type":"education","lineage":["https://openalex.org/I4391012568"]}],"countries":["AL"],"is_corresponding":false,"raw_author_name":"Izet Zeqiri","raw_affiliation_strings":["Mother Teresa University,Technical Faculty, Faculty of Informatics,Skopje,North Macedonia","Technical Faculty, Faculty of Informatics, Mother Teresa University, Skopje, North Macedonia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Mother Teresa University,Technical Faculty, Faculty of Informatics,Skopje,North Macedonia","institution_ids":["https://openalex.org/I2800414091"]},{"raw_affiliation_string":"Technical Faculty, Faculty of Informatics, Mother Teresa University, Skopje, North Macedonia","institution_ids":["https://openalex.org/I4391012568"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028407655","display_name":"Bekim Fetaji","orcid":"https://orcid.org/0000-0001-9578-9443"},"institutions":[{"id":"https://openalex.org/I2800414091","display_name":"Mother Teresa Hospital","ror":"https://ror.org/027x3m696","country_code":"AL","type":"healthcare","lineage":["https://openalex.org/I2800414091"]},{"id":"https://openalex.org/I4391012568","display_name":"Mother Teresa University","ror":"https://ror.org/04wnz0192","country_code":null,"type":"education","lineage":["https://openalex.org/I4391012568"]}],"countries":["AL"],"is_corresponding":false,"raw_author_name":"Bekim Fetaji","raw_affiliation_strings":["Mother Teresa University,Technical Faculty, Faculty of Informatics,Skopje,North Macedonia","Technical Faculty, Faculty of Informatics, Mother Teresa University, Skopje, North Macedonia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Mother Teresa University,Technical Faculty, Faculty of Informatics,Skopje,North Macedonia","institution_ids":["https://openalex.org/I2800414091"]},{"raw_affiliation_string":"Technical Faculty, Faculty of Informatics, Mother Teresa University, Skopje, North Macedonia","institution_ids":["https://openalex.org/I4391012568"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6278,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.75773537,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9789999723434448,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9764999747276306,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.6993992328643799},{"id":"https://openalex.org/keywords/interdependence","display_name":"Interdependence","score":0.6408630609512329},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.6388605833053589},{"id":"https://openalex.org/keywords/position","display_name":"Position (finance)","score":0.4677911698818207},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.4386088252067566},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.42790302634239197},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.41768455505371094},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3946223855018616},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.382196843624115},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3476928472518921},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.18034294247627258}],"concepts":[{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.6993992328643799},{"id":"https://openalex.org/C185874996","wikidata":"https://www.wikidata.org/wiki/Q269699","display_name":"Interdependence","level":2,"score":0.6408630609512329},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.6388605833053589},{"id":"https://openalex.org/C198082294","wikidata":"https://www.wikidata.org/wiki/Q3399648","display_name":"Position (finance)","level":2,"score":0.4677911698818207},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.4386088252067566},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.42790302634239197},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41768455505371094},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3946223855018616},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.382196843624115},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3476928472518921},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18034294247627258},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/meco58584.2023.10154969","is_oa":false,"landing_page_url":"https://doi.org/10.1109/meco58584.2023.10154969","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 12th Mediterranean Conference on Embedded Computing (MECO)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5099999904632568}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W2443567239","https://openalex.org/W2981634180","https://openalex.org/W3200425932"],"related_works":["https://openalex.org/W2749324135","https://openalex.org/W2139079562","https://openalex.org/W114687057","https://openalex.org/W2908433117","https://openalex.org/W2366991863","https://openalex.org/W2781195176","https://openalex.org/W2910174555","https://openalex.org/W2367167857","https://openalex.org/W2953753944","https://openalex.org/W2367205463"],"abstract_inverted_index":{"The":[0,116],"focus":[1],"of":[2,89,108,185,193],"this":[3,45,142],"study":[4,143],"is":[5,46,94,119,137],"on":[6,126,135,175],"identifying":[7,171],"and":[8,18,26,105,206,218],"assessing":[9],"the":[10,14,36,59,78,81,87,90,99,102,106,109,127,168,182,191,194,199,208],"factors":[11],"that":[12,101,147],"influence":[13],"telecommunication":[15,154,195],"company's":[16],"performance":[17,192,210],"uses":[19],"different":[20,121],"statistical":[21,179],"analyses":[22],"to":[23,56,66,72,83,86,97,111,139,189],"gain":[24],"insight":[25],"propose":[27],"a":[28,47,74,161,202],"strategy":[29,203,219],"for":[30,49,151,163,204,215],"improvement.":[31],"Technological":[32],"developments,":[33],"especially":[34],"in":[35,58,77,129],"telecommunications":[37],"sector,":[38],"have":[39,221],"significantly":[40],"increased":[41],"competition.":[42],"In":[43],"fact,":[44],"challenge":[48],"many":[50],"companies,":[51],"which":[52,130],"are":[53,70,187],"constantly":[54],"trying":[55],"stay":[57],"market,":[60],"so":[61],"steps":[62],"must":[63],"be":[64,149],"taken":[65],"see":[67],"where":[68],"you":[69],"operating":[71],"achieve":[73],"competitive":[75],"position":[76],"market.":[79],"Regarding":[80],"need":[82],"pay":[84],"attention":[85],"effects":[88],"business":[91,117],"environment,":[92],"it":[93,131],"very":[95,120],"important":[96],"understand":[98],"opportunities":[100],"environment":[103,118,128],"offers":[104],"commitment":[107],"company":[110,169],"deal":[112],"with":[113,167],"them":[114],"effectively.":[115],"from":[122],"each":[123],"other":[124,153],"depending":[125],"operates.":[132],"But":[133],"focusing":[134],"what":[136],"common":[138],"every":[140,152],"company,":[141],"presents":[144],"some":[145],"insights":[146],"can":[148,158],"helpful":[150],"company.":[155,196],"This":[156],"research":[157],"serve":[159],"as":[160],"basis":[162],"improving":[164,207],"customer":[165],"relations":[166],"by":[170],"their":[172],"requirements":[173],"based":[174],"technological":[176],"development.":[177],"Different":[178],"analyses,":[180],"including":[181],"Chi-Square":[183],"Test":[184],"Interdependency,":[186],"conducted":[188],"assess":[190],"By":[197],"analyzing":[198],"internal":[200],"factors,":[201],"increasing":[205],"overall":[209],"has":[211],"been":[212,223],"proposed.":[213],"Recommendations":[214],"future":[216],"work":[217],"framework":[220],"also":[222],"provided.":[224]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
