{"id":"https://openalex.org/W2588232739","doi":"https://doi.org/10.1109/liss.2016.7854560","title":"Will CSR pay in the financial sector? An empirical study of a commercial bank's CSR orientation, corporate reputation and customer loyalty in western China","display_name":"Will CSR pay in the financial sector? An empirical study of a commercial bank's CSR orientation, corporate reputation and customer loyalty in western China","publication_year":2016,"publication_date":"2016-07-01","ids":{"openalex":"https://openalex.org/W2588232739","doi":"https://doi.org/10.1109/liss.2016.7854560","mag":"2588232739"},"language":"en","primary_location":{"id":"doi:10.1109/liss.2016.7854560","is_oa":false,"landing_page_url":"https://doi.org/10.1109/liss.2016.7854560","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 International Conference on Logistics, Informatics and Service Sciences (LISS)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111912407","display_name":"Yanhai Zhao","orcid":"https://orcid.org/0000-0003-0308-1750"},"institutions":[{"id":"https://openalex.org/I76214153","display_name":"Lanzhou University","ror":"https://ror.org/01mkqqe32","country_code":"CN","type":"education","lineage":["https://openalex.org/I76214153"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yanhai Zhao","raw_affiliation_strings":["School of Managemen, Lanzhou University, Lanzhou, China"],"affiliations":[{"raw_affiliation_string":"School of Managemen, Lanzhou University, Lanzhou, China","institution_ids":["https://openalex.org/I76214153"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101616459","display_name":"Guoxing Zhang","orcid":"https://orcid.org/0000-0003-0548-2865"},"institutions":[{"id":"https://openalex.org/I76214153","display_name":"Lanzhou University","ror":"https://ror.org/01mkqqe32","country_code":"CN","type":"education","lineage":["https://openalex.org/I76214153"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Guoxing Zhang","raw_affiliation_strings":["School of Managemen, Lanzhou University, Lanzhou, China"],"affiliations":[{"raw_affiliation_string":"School of Managemen, Lanzhou University, Lanzhou, China","institution_ids":["https://openalex.org/I76214153"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108296655","display_name":"Wei Hou","orcid":null},"institutions":[{"id":"https://openalex.org/I76214153","display_name":"Lanzhou University","ror":"https://ror.org/01mkqqe32","country_code":"CN","type":"education","lineage":["https://openalex.org/I76214153"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Wei Hou","raw_affiliation_strings":["School of Managemen, Lanzhou University, Lanzhou, China"],"affiliations":[{"raw_affiliation_string":"School of Managemen, Lanzhou University, Lanzhou, China","institution_ids":["https://openalex.org/I76214153"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5111912407"],"corresponding_institution_ids":["https://openalex.org/I76214153"],"apc_list":null,"apc_paid":null,"fwci":0.6123,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.82381896,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"84","issue":null,"first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10115","display_name":"Corporate Social Responsibility Reporting","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7904860973358154},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.7433796525001526},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6565440893173218},{"id":"https://openalex.org/keywords/corporate-social-responsibility","display_name":"Corporate social responsibility","score":0.6001991033554077},{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.5719856023788452},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.4904608428478241},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.4787430167198181},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.47042155265808105},{"id":"https://openalex.org/keywords/customer-equity","display_name":"Customer equity","score":0.45586705207824707},{"id":"https://openalex.org/keywords/customer-delight","display_name":"Customer delight","score":0.4421989321708679},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4104948043823242},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3342532217502594},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.15451371669769287}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7904860973358154},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.7433796525001526},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6565440893173218},{"id":"https://openalex.org/C141261163","wikidata":"https://www.wikidata.org/wiki/Q218600","display_name":"Corporate social responsibility","level":2,"score":0.6001991033554077},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.5719856023788452},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.4904608428478241},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.4787430167198181},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.47042155265808105},{"id":"https://openalex.org/C53100981","wikidata":"https://www.wikidata.org/wiki/Q5196454","display_name":"Customer equity","level":5,"score":0.45586705207824707},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.4421989321708679},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4104948043823242},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3342532217502594},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.15451371669769287},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1109/liss.2016.7854560","is_oa":false,"landing_page_url":"https://doi.org/10.1109/liss.2016.7854560","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 International Conference on Logistics, Informatics and Service Sciences (LISS)","raw_type":"proceedings-article"},{"id":"pmh:oai:ir.lzu.edu.cn/:262010/352497","is_oa":false,"landing_page_url":"http://ir.lzu.edu.cn/handle/262010/352497","pdf_url":null,"source":{"id":"https://openalex.org/S4406923049","display_name":"Lanzhou University Institutional Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conferences"},{"id":"pmh:oai:ir.lzu.edu.cn/:262010/422564","is_oa":false,"landing_page_url":"http://ir.lzu.edu.cn/handle/262010/422564","pdf_url":null,"source":{"id":"https://openalex.org/S4406923049","display_name":"Lanzhou University Institutional Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conferences"},{"id":"pmh:oai:ir.lzu.edu.cn/:262010/303371","is_oa":false,"landing_page_url":"http://ir.lzu.edu.cn/handle/262010/303371","pdf_url":null,"source":{"id":"https://openalex.org/S4406923049","display_name":"Lanzhou University Institutional Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conferences"},{"id":"pmh:oai:ir.lzu.edu.cn/:262010/308038","is_oa":false,"landing_page_url":"http://ir.lzu.edu.cn/handle/262010/308038","pdf_url":null,"source":{"id":"https://openalex.org/S4406923049","display_name":"Lanzhou University Institutional Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conferences"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W39941679","https://openalex.org/W1749807103","https://openalex.org/W1957555229","https://openalex.org/W1965628176","https://openalex.org/W2001603682","https://openalex.org/W2019544820","https://openalex.org/W2047735993","https://openalex.org/W2064280591","https://openalex.org/W2069550874","https://openalex.org/W2102467277","https://openalex.org/W2128614305","https://openalex.org/W2155687909","https://openalex.org/W2168887669","https://openalex.org/W2285808703","https://openalex.org/W2351724962","https://openalex.org/W2399301970","https://openalex.org/W3121131776","https://openalex.org/W3124085131","https://openalex.org/W3124811833","https://openalex.org/W4213038358","https://openalex.org/W6640903436","https://openalex.org/W6695519541"],"related_works":["https://openalex.org/W2132468623","https://openalex.org/W3139251813","https://openalex.org/W2777355542","https://openalex.org/W1531558292","https://openalex.org/W1575575896","https://openalex.org/W2185861282","https://openalex.org/W2351807691","https://openalex.org/W3129161345","https://openalex.org/W2280266354","https://openalex.org/W2384623457"],"abstract_inverted_index":{"With":[0],"globalization,":[1],"commercial":[2,65,82,94,124],"banks":[3,125],"are":[4,126],"facing":[5],"increasingly":[6],"strong":[7],"competition,":[8,123],"and":[9,28,40,43,70,104,107,135,146,155],"their":[10,16,132,153],"success":[11],"now":[12],"depends":[13],"less":[14],"on":[15,21,115,131],"hard":[17],"power,":[18],"but":[19],"more":[20],"such":[22,138],"soft":[23],"powers":[24],"as":[25,141,150],"product":[26],"ideas":[27],"moral":[29],"orientation.":[30],"Consequently,":[31],"how":[32],"to":[33,41,101,128,151],"win":[34],"customer":[35,45,57,71,105,117,156],"with":[36],"higher":[37],"service":[38],"quality,":[39],"maintain":[42],"enlarge":[44],"groups,":[46],"becomes":[47],"a":[48,56,75,81,93,121],"central":[49],"issue":[50],"for":[51],"them.":[52],"By":[53,73],"way":[54],"of":[55,77],"questionnaire,":[58],"this":[59],"paper":[60,90],"investigates":[61],"the":[62,89],"relationship":[63],"between":[64],"bank's":[66,83,95],"CSR":[67,96,112,133],"orientation,":[68],"reputation":[69,103,110,154],"loyalty.":[72,118,157],"analyzing":[74],"sample":[76],"216":[78],"customers":[79],"from":[80],"12":[84],"sub-branches":[85],"in":[86,137],"western":[87],"China,":[88],"finds":[91],"that":[92,108],"orientation":[97],"is":[98],"significantly":[99],"correlated":[100],"its":[102,109,116],"loyalty,":[106],"mediates":[111],"orientation's":[113],"impact":[114],"To":[119],"realize":[120],"differentiated":[122],"advised":[127],"better":[129],"concentrate":[130],"efforts,":[134],"engage":[136],"sustainable":[139,147],"efforts":[140],"social":[142],"enterprise,":[143],"green":[144],"finance":[145],"finance,":[148],"so":[149],"enhance":[152]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
