{"id":"https://openalex.org/W2588225667","doi":"https://doi.org/10.1109/liss.2016.7854436","title":"Satisfaction, trust and online purchase intention: A study of consumer perceptions","display_name":"Satisfaction, trust and online purchase intention: A study of consumer perceptions","publication_year":2016,"publication_date":"2016-07-01","ids":{"openalex":"https://openalex.org/W2588225667","doi":"https://doi.org/10.1109/liss.2016.7854436","mag":"2588225667"},"language":"en","primary_location":{"id":"doi:10.1109/liss.2016.7854436","is_oa":false,"landing_page_url":"https://doi.org/10.1109/liss.2016.7854436","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 International Conference on Logistics, Informatics and Service Sciences (LISS)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102788784","display_name":"Fulei Chu","orcid":"https://orcid.org/0000-0002-2389-038X"},"institutions":[{"id":"https://openalex.org/I90259746","display_name":"Capital University of Economics and Business","ror":"https://ror.org/01r5sf951","country_code":"CN","type":"education","lineage":["https://openalex.org/I90259746"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Fulei Chu","raw_affiliation_strings":["College of Business Administration, Capital University of Economics and Business, Beijing, China"],"affiliations":[{"raw_affiliation_string":"College of Business Administration, Capital University of Economics and Business, Beijing, China","institution_ids":["https://openalex.org/I90259746"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100342881","display_name":"Xuan Zhang","orcid":"https://orcid.org/0000-0001-7966-8748"},"institutions":[{"id":"https://openalex.org/I63072094","display_name":"University of Portsmouth","ror":"https://ror.org/03ykbk197","country_code":"GB","type":"education","lineage":["https://openalex.org/I63072094"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Xuan Zhang","raw_affiliation_strings":["Business School, University of Portsmouth, Portsmouth, UK"],"affiliations":[{"raw_affiliation_string":"Business School, University of Portsmouth, Portsmouth, UK","institution_ids":["https://openalex.org/I63072094"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5102788784"],"corresponding_institution_ids":["https://openalex.org/I90259746"],"apc_list":null,"apc_paid":null,"fwci":1.3484,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.87275892,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.7510197162628174},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6201755404472351},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5391175746917725},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.5215461254119873},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5046015977859497},{"id":"https://openalex.org/keywords/china","display_name":"China","score":0.48058295249938965},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.4522630572319031},{"id":"https://openalex.org/keywords/internet-shopping","display_name":"Internet shopping","score":0.41695359349250793},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.37348949909210205},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.1038956344127655},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.05915933847427368}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7510197162628174},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6201755404472351},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5391175746917725},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5215461254119873},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5046015977859497},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.48058295249938965},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4522630572319031},{"id":"https://openalex.org/C2982881734","wikidata":"https://www.wikidata.org/wiki/Q212930","display_name":"Internet shopping","level":3,"score":0.41695359349250793},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37348949909210205},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1038956344127655},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.05915933847427368},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/liss.2016.7854436","is_oa":false,"landing_page_url":"https://doi.org/10.1109/liss.2016.7854436","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 International Conference on Logistics, Informatics and Service Sciences (LISS)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W9715319","https://openalex.org/W1482244801","https://openalex.org/W1967008435","https://openalex.org/W1973687016","https://openalex.org/W2008314788","https://openalex.org/W2009204127","https://openalex.org/W2036807896","https://openalex.org/W2051761983","https://openalex.org/W2068731002","https://openalex.org/W2083637914","https://openalex.org/W2088895421","https://openalex.org/W2114966691","https://openalex.org/W2166140580","https://openalex.org/W2168972045","https://openalex.org/W3121775323","https://openalex.org/W6677764258"],"related_works":["https://openalex.org/W2065457896","https://openalex.org/W3173234801","https://openalex.org/W2167984027","https://openalex.org/W3021302227","https://openalex.org/W10630519","https://openalex.org/W1919377569","https://openalex.org/W3144288563","https://openalex.org/W3123907821","https://openalex.org/W2908364646","https://openalex.org/W56032225"],"abstract_inverted_index":{"This":[0],"paper":[1],"tries":[2],"to":[3,108],"do":[4],"the":[5,9,12,15,22,29,47,51,55,58,89],"research":[6],"of":[7,11,31,43,82,104],"analyzing":[8],"relation":[10],"customer":[13,16,32,34],"trust,":[14,33,69],"satisfaction":[17,35,67,70],"and":[18,36,54,68,71,75,78,86,88,111],"purchase":[19,37,72,76],"intention":[20],"under":[21],"electronic":[23],"commerce":[24],"shopping":[25,95],"environment.":[26],"Drawing":[27],"on":[28,40],"theory":[30],"intention,":[38,73,77],"based":[39],"a":[41],"survey":[42],"102":[44],"respondents":[45,83],"from":[46],"University":[48],"in":[49],"China,":[50],"United":[52,56],"Kingdom,":[53],"States,":[57],"results":[59],"showed":[60],"that":[61,101],"there":[62],"is":[63,91,106],"significant":[64],"correlation":[65],"between":[66],"trust":[74],"more":[79],"than":[80],"50%":[81],"chose":[84],"Taobao":[85],"Tmall,":[87],"second":[90],"Amazon":[92],"when":[93],"they":[94],"onling.":[96],"It":[97],"could":[98],"be":[99],"expected":[100],"this":[102],"kind":[103],"study":[105],"able":[107],"provide":[109],"suggestion":[110],"guide":[112],"for":[113],"internet":[114],"merchant.":[115]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}