{"id":"https://openalex.org/W4288388931","doi":"https://doi.org/10.1109/jcsse54890.2022.9836250","title":"Automatic Thai Ticket Classification By Using Machine Learning For IT Infrastructure Company","display_name":"Automatic Thai Ticket Classification By Using Machine Learning For IT Infrastructure Company","publication_year":2022,"publication_date":"2022-06-22","ids":{"openalex":"https://openalex.org/W4288388931","doi":"https://doi.org/10.1109/jcsse54890.2022.9836250"},"language":"en","primary_location":{"id":"doi:10.1109/jcsse54890.2022.9836250","is_oa":false,"landing_page_url":"https://doi.org/10.1109/jcsse54890.2022.9836250","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 19th International Joint Conference on Computer Science and Software Engineering (JCSSE)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026340346","display_name":"Kraidet Khowongprasoed","orcid":null},"institutions":[{"id":"https://openalex.org/I91538806","display_name":"King Mongkut's Institute of Technology Ladkrabang","ror":"https://ror.org/055mf0v62","country_code":"TH","type":"education","lineage":["https://openalex.org/I91538806"]}],"countries":["TH"],"is_corresponding":true,"raw_author_name":"Kraidet Khowongprasoed","raw_affiliation_strings":["King Mongkut&#x0027;s Institute of Technology Ladkrabang,Faculty of Information Technology,Bangkok,Thailand,10520"],"affiliations":[{"raw_affiliation_string":"King Mongkut&#x0027;s Institute of Technology Ladkrabang,Faculty of Information Technology,Bangkok,Thailand,10520","institution_ids":["https://openalex.org/I91538806"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041972005","display_name":"Taravichet Titijaroonroj","orcid":"https://orcid.org/0000-0001-5649-7050"},"institutions":[{"id":"https://openalex.org/I91538806","display_name":"King Mongkut's Institute of Technology Ladkrabang","ror":"https://ror.org/055mf0v62","country_code":"TH","type":"education","lineage":["https://openalex.org/I91538806"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Taravichet Titijaroonroj","raw_affiliation_strings":["King Mongkut&#x0027;s Institute of Technology Ladkrabang,Faculty of Information Technology,Bangkok,Thailand,10520"],"affiliations":[{"raw_affiliation_string":"King Mongkut&#x0027;s Institute of Technology Ladkrabang,Faculty of Information Technology,Bangkok,Thailand,10520","institution_ids":["https://openalex.org/I91538806"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5026340346"],"corresponding_institution_ids":["https://openalex.org/I91538806"],"apc_list":null,"apc_paid":null,"fwci":0.2652,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.60588754,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11550","display_name":"Text and Document Classification Technologies","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11550","display_name":"Text and Document Classification Technologies","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11652","display_name":"Imbalanced Data Classification Techniques","score":0.9872000217437744,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9860000014305115,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ticket","display_name":"Ticket","score":0.9911911487579346},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7267451882362366},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5922012329101562},{"id":"https://openalex.org/keywords/support-vector-machine","display_name":"Support vector machine","score":0.5471653938293457},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.44887757301330566},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.3847060203552246},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.16847848892211914},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.06814995408058167}],"concepts":[{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.9911911487579346},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7267451882362366},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5922012329101562},{"id":"https://openalex.org/C12267149","wikidata":"https://www.wikidata.org/wiki/Q282453","display_name":"Support vector machine","level":2,"score":0.5471653938293457},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.44887757301330566},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.3847060203552246},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.16847848892211914},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.06814995408058167}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/jcsse54890.2022.9836250","is_oa":false,"landing_page_url":"https://doi.org/10.1109/jcsse54890.2022.9836250","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 19th International Joint Conference on Computer Science and Software Engineering (JCSSE)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6200000047683716,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1992813315","https://openalex.org/W2345534942","https://openalex.org/W2810000438","https://openalex.org/W2899201533","https://openalex.org/W2902614495","https://openalex.org/W2965192790","https://openalex.org/W3215538449","https://openalex.org/W4200440973"],"related_works":["https://openalex.org/W2961085424","https://openalex.org/W4306674287","https://openalex.org/W3046775127","https://openalex.org/W3107602296","https://openalex.org/W4394896187","https://openalex.org/W3170094116","https://openalex.org/W4386462264","https://openalex.org/W4364306694","https://openalex.org/W4312192474","https://openalex.org/W4283697347"],"abstract_inverted_index":{"Ticket":[0],"classification":[1,66,91,118],"is":[2,23,45,113],"a":[3],"process":[4,26],"to":[5,18,27],"define":[6],"the":[7,15,29,34,42,51,57,63,75,85,107,110,116],"category":[8],"name":[9],"of":[10,109],"each":[11,20],"ticket":[12,65,90],"before":[13],"assigning":[14],"resolution":[16],"team":[17],"serve":[19],"ticket.":[21],"It":[22,36],"an":[24,68],"important":[25],"support":[28],"customers":[30],"inside":[31],"and":[32],"outside":[33],"company.":[35],"can":[37],"make":[38],"customer":[39],"dissatisfaction":[40],"if":[41],"processing":[43],"time":[44],"high":[46],"or":[47,122],"delayed.":[48],"Based":[49],"on":[50],"recording":[52],"data":[53],"in":[54],"2019-2021":[55],"at":[56],"studying":[58],"company,":[59],"we":[60,83],"found":[61],"that":[62,106],"manual":[64,117],"got":[67],"error":[69],"rate":[70],"about":[71],"53":[72],"percent":[73],"because":[74],"office":[76],"workers":[77],"misunderstand.":[78],"To":[79],"alleviate":[80],"this":[81],"problem,":[82],"propose":[84],"methodology":[86,112],"for":[87],"automatic":[88],"Thai":[89],"by":[92,119],"using":[93],"Term":[94],"Frequency-Inverse":[95],"Document":[96],"Frequency":[97],"with":[98],"Support":[99],"Vector":[100],"Machine.":[101],"The":[102],"experimental":[103],"result":[104],"shows":[105],"performance":[108],"proposed":[111],"higher":[114],"than":[115],"2":[120],"times":[121],"41":[123],"percent.":[124]},"counts_by_year":[{"year":2024,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
