{"id":"https://openalex.org/W3187018154","doi":"https://doi.org/10.1109/jcsse53117.2021.9493834","title":"Mobile Applications vs. Chat-based Applications : A Comparative Study based on Academic Library Domain","display_name":"Mobile Applications vs. Chat-based Applications : A Comparative Study based on Academic Library Domain","publication_year":2021,"publication_date":"2021-06-30","ids":{"openalex":"https://openalex.org/W3187018154","doi":"https://doi.org/10.1109/jcsse53117.2021.9493834","mag":"3187018154"},"language":"en","primary_location":{"id":"doi:10.1109/jcsse53117.2021.9493834","is_oa":false,"landing_page_url":"https://doi.org/10.1109/jcsse53117.2021.9493834","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 18th International Joint Conference on Computer Science and Software Engineering (JCSSE)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091758598","display_name":"Watanee Jearanaiwongkul","orcid":"https://orcid.org/0000-0003-2101-1625"},"institutions":[{"id":"https://openalex.org/I38538140","display_name":"Asian Institute of Technology","ror":"https://ror.org/0403qcr87","country_code":"TH","type":"education","lineage":["https://openalex.org/I38538140"]}],"countries":["TH"],"is_corresponding":true,"raw_author_name":"Watanee Jearanaiwongkul","raw_affiliation_strings":["School of Engineering and Technology, Asian Institute of Technology, Pathum Thani, Thailand"],"affiliations":[{"raw_affiliation_string":"School of Engineering and Technology, Asian Institute of Technology, Pathum Thani, Thailand","institution_ids":["https://openalex.org/I38538140"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5105510423","display_name":"Chutiporn Anutariya","orcid":"https://orcid.org/0000-0001-7101-212X"},"institutions":[{"id":"https://openalex.org/I38538140","display_name":"Asian Institute of Technology","ror":"https://ror.org/0403qcr87","country_code":"TH","type":"education","lineage":["https://openalex.org/I38538140"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Chutiporn Anutariya","raw_affiliation_strings":["School of Engineering and Technology, Asian Institute of Technology, Pathum Thani, Thailand"],"affiliations":[{"raw_affiliation_string":"School of Engineering and Technology, Asian Institute of Technology, Pathum Thani, Thailand","institution_ids":["https://openalex.org/I38538140"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5074086086","display_name":"Kurapati Tejaswini Reddy","orcid":null},"institutions":[{"id":"https://openalex.org/I38538140","display_name":"Asian Institute of Technology","ror":"https://ror.org/0403qcr87","country_code":"TH","type":"education","lineage":["https://openalex.org/I38538140"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Kurapati Tejaswini Reddy","raw_affiliation_strings":["School of Engineering and Technology, Asian Institute of Technology, Pathum Thani, Thailand"],"affiliations":[{"raw_affiliation_string":"School of Engineering and Technology, Asian Institute of Technology, Pathum Thani, Thailand","institution_ids":["https://openalex.org/I38538140"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5091758598"],"corresponding_institution_ids":["https://openalex.org/I38538140"],"apc_list":null,"apc_paid":null,"fwci":0.5508,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.72396905,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8046098947525024},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.7907484769821167},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7854183912277222},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.530898928642273},{"id":"https://openalex.org/keywords/plan","display_name":"Plan (archaeology)","score":0.4453241229057312},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.44091540575027466},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.21717405319213867}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8046098947525024},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.7907484769821167},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7854183912277222},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.530898928642273},{"id":"https://openalex.org/C2776505523","wikidata":"https://www.wikidata.org/wiki/Q4785468","display_name":"Plan (archaeology)","level":2,"score":0.4453241229057312},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.44091540575027466},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.21717405319213867},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/jcsse53117.2021.9493834","is_oa":false,"landing_page_url":"https://doi.org/10.1109/jcsse53117.2021.9493834","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 18th International Joint Conference on Computer Science and Software Engineering (JCSSE)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4300000071525574,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W878014067","https://openalex.org/W2114574011","https://openalex.org/W2134956663","https://openalex.org/W2139470566","https://openalex.org/W2161466446","https://openalex.org/W2171816001","https://openalex.org/W2508466600","https://openalex.org/W2545684011","https://openalex.org/W2963060667","https://openalex.org/W2967106178","https://openalex.org/W2967393852","https://openalex.org/W2969019593","https://openalex.org/W2979826990","https://openalex.org/W2981695904","https://openalex.org/W4236521339","https://openalex.org/W6623891055","https://openalex.org/W6780921684"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425"],"abstract_inverted_index":{"Mobile":[0],"applications":[1,4,34,65],"and":[2,18,43,66,75,78,99,113,120,131],"chat-based":[3],"(aka.":[5],"chatbots)":[6],"have":[7],"become":[8],"the":[9,27,45,61,72,79,94,126],"main":[10],"channel":[11],"for":[12,108],"organizations/companies":[13],"to":[14,20,38,49],"provide":[15],"transactions,":[16],"operations":[17],"services":[19],"their":[21,41,51],"users":[22],"via":[23],"online":[24],"platform.":[25],"Understanding":[26],"trade-off":[28],"between":[29,60],"these":[30],"two":[31,62],"types":[32,63],"of":[33,64],"can":[35],"help":[36],"organizations":[37],"better":[39],"plan":[40],"resources":[42],"choose":[44],"most":[46],"appropriate":[47],"technology/platform":[48],"serve":[50],"users.":[52],"This":[53],"research,":[54],"therefore,":[55],"presents":[56],"a":[57,90,110,114],"comparative":[58,69],"study":[59,83],"proposes":[67],"important":[68],"metrics,":[70],"comprising":[71],"development":[73,103,118],"cost":[74,119],"time":[76,121],"metrics":[77,122,128],"usability":[80,127],"metrics.":[81],"The":[82,101,116],"uses":[84],"an":[85],"academic":[86],"library":[87],"domain":[88],"as":[89,123,125],"case":[91],"study.":[92],"First,":[93],"application":[95,112],"requirements":[96],"were":[97,129],"collected":[98],"analyzed.":[100],"system":[102],"was":[104],"then":[105],"carried":[106],"out":[107],"both":[109],"mobile":[111],"chatbot.":[115],"corresponding":[117],"well":[124],"investigated":[130],"compared.":[132]},"counts_by_year":[{"year":2024,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
