{"id":"https://openalex.org/W2109802360","doi":"https://doi.org/10.1109/jcn.2001.6596960","title":"The MNM service model \u2014 Refined views on generic service management","display_name":"The MNM service model \u2014 Refined views on generic service management","publication_year":2001,"publication_date":"2001-12-01","ids":{"openalex":"https://openalex.org/W2109802360","doi":"https://doi.org/10.1109/jcn.2001.6596960","mag":"2109802360"},"language":"en","primary_location":{"id":"doi:10.1109/jcn.2001.6596960","is_oa":false,"landing_page_url":"https://doi.org/10.1109/jcn.2001.6596960","pdf_url":null,"source":{"id":"https://openalex.org/S173102057","display_name":"Journal of Communications and Networks","issn_l":"1229-2370","issn":["1229-2370","1976-5541"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Communications and Networks","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011597900","display_name":"Markus Garschhammer","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"M. Garschhammer","raw_affiliation_strings":["Munich Network Management (MNM) Team, University of Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management (MNM) Team, University of Munich, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110200228","display_name":"R. Hauck","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"R. Hauck","raw_affiliation_strings":["Munich Network Management (MNM) Team, University of Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management (MNM) Team, University of Munich, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001557873","display_name":"Bernhard Kempter","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"B. Kempter","raw_affiliation_strings":["Munich Network Management (MNM) Team, University of Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management (MNM) Team, University of Munich, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069942091","display_name":"I. Radisic","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"I. Radisic","raw_affiliation_strings":["Munich Network Management (MNM) Team, University of Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management (MNM) Team, University of Munich, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001752618","display_name":"Harald Roelle","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"H. Roelle","raw_affiliation_strings":["Munich Network Management (MNM) Team, University of Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management (MNM) Team, University of Munich, Germany","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020177227","display_name":"Holger Schmidt","orcid":"https://orcid.org/0000-0001-5652-9905"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"H. Schmidt","raw_affiliation_strings":["Munich Network Management (MNM) Team, University of Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Network Management (MNM) Team, University of Munich, Germany","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5011597900"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.5538,"has_fulltext":false,"cited_by_count":41,"citation_normalized_percentile":{"value":0.9745093,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"3","issue":"4","first_page":"297","last_page":"306"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12490","display_name":"Software Engineering and Design Patterns","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3303","display_name":"Development"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12490","display_name":"Software Engineering and Design Patterns","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3303","display_name":"Development"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8189054727554321},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5684560537338257},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3576788306236267}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8189054727554321},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5684560537338257},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3576788306236267},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/jcn.2001.6596960","is_oa":false,"landing_page_url":"https://doi.org/10.1109/jcn.2001.6596960","pdf_url":null,"source":{"id":"https://openalex.org/S173102057","display_name":"Journal of Communications and Networks","issn_l":"1229-2370","issn":["1229-2370","1976-5541"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Communications and Networks","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.16.7422","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.16.7422","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.nm.informatik.uni-muenchen.de/Literatur/MNMPub/Publikationen/ghkr01/PDF-Version/ghkr01.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5099999904632568,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W28190529","https://openalex.org/W1489624583","https://openalex.org/W1589642750","https://openalex.org/W1759074585","https://openalex.org/W1935610424","https://openalex.org/W2014078498","https://openalex.org/W2024149855","https://openalex.org/W2088293195","https://openalex.org/W2108312234","https://openalex.org/W2110511873","https://openalex.org/W2151153589","https://openalex.org/W2746961277","https://openalex.org/W3002583237","https://openalex.org/W6635177079","https://openalex.org/W6637898385","https://openalex.org/W6672389673"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W4391913857","https://openalex.org/W2350741829","https://openalex.org/W2530322880"],"abstract_inverted_index":{"In":[0],"the":[1,15,79,89,93,108,135,138,163],"last":[2],"couple":[3],"of":[4,21,30,42,107,137,165],"years":[5],"service":[6,46,76,110,140,148,166],"management":[7,53,81],"has":[8],"gained":[9,156],"more":[10,12],"and":[11,55,78,87,92,96,123,129],"momentum":[13],"in":[14,45,69,126,168],"research":[16],"community.":[17],"Nowadays,":[18],"as":[19],"complexity":[20],"IT-services":[22],"is":[23,48,60,159],"increasing,":[24],"these":[25],"services":[26,33],"are":[27,99],"usually":[28],"composed":[29],"interdependent,":[31],"layered":[32],"hosted":[34],"by":[35,142],"various":[36],"providers.":[37],"Therefore,":[38],"a":[39,63,114,127,144,151],"strong":[40],"cooperation":[41],"providers":[43],"involved":[44],"provisioning":[47],"needed,":[49],"especially":[50],"regarding":[51],"their":[52],"processes":[54],"systems.":[56],"One":[57],"important":[58],"step":[59],"to":[61,71,74,85,161],"establish":[62],"common":[64],"understanding":[65],"about":[66],"service-related":[67,120],"terms":[68],"order":[70],"be":[72],"able":[73],"specify":[75],"functionality":[77],"resulting":[80],"tasks.":[82],"Additionally,":[83],"means":[84],"analyze":[86],"identify":[88],"necessary":[90],"actors":[91],"corresponding":[94],"inter-":[95],"intra-organizational":[97],"relationships":[98],"needed.":[100],"This":[101],"paper":[102],"presents":[103],"an":[104],"extended":[105],"version":[106],"MNM":[109,139],"model":[111,116,141],"which":[112],"provides":[113],"generic":[115],"defining":[117],"commonly":[118],"needed":[119],"terms,":[121],"concepts":[122],"structuring":[124],"rules":[125],"general":[128],"unambiguous":[130],"way.":[131],"Furthermore,":[132],"we":[133],"demonstrate":[134],"application":[136],"modeling":[143,158,167],"user":[145],"help":[146],"desk":[147],"based":[149],"on":[150],"concrete":[152],"scenario.":[153],"The":[154],"experience":[155],"from":[157],"used":[160],"discuss":[162],"benefits":[164],"general.":[169]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}