{"id":"https://openalex.org/W4231100372","doi":"https://doi.org/10.1109/jcdl.2014.6970233","title":"Balancing factors affecting Virtual Reference Services: Identified from academic Librarians' perspective","display_name":"Balancing factors affecting Virtual Reference Services: Identified from academic Librarians' perspective","publication_year":2014,"publication_date":"2014-09-01","ids":{"openalex":"https://openalex.org/W4231100372","doi":"https://doi.org/10.1109/jcdl.2014.6970233"},"language":"en","primary_location":{"id":"doi:10.1109/jcdl.2014.6970233","is_oa":false,"landing_page_url":"https://doi.org/10.1109/jcdl.2014.6970233","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE/ACM Joint Conference on Digital Libraries","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013479610","display_name":"Sukjin You","orcid":"https://orcid.org/0000-0001-6145-2068"},"institutions":[{"id":"https://openalex.org/I43579087","display_name":"University of Wisconsin\u2013Milwaukee","ror":"https://ror.org/031q21x57","country_code":"US","type":"education","lineage":["https://openalex.org/I43579087"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Sukjin You","raw_affiliation_strings":["University of Wisconsin-Milwaukee, Milwaukee, WI"],"affiliations":[{"raw_affiliation_string":"University of Wisconsin-Milwaukee, Milwaukee, WI","institution_ids":["https://openalex.org/I43579087"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033964346","display_name":"Joel DesArmo","orcid":null},"institutions":[{"id":"https://openalex.org/I43579087","display_name":"University of Wisconsin\u2013Milwaukee","ror":"https://ror.org/031q21x57","country_code":"US","type":"education","lineage":["https://openalex.org/I43579087"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Joel DesArmo","raw_affiliation_strings":["University of Wisconsin-Milwaukee, Milwaukee, WI"],"affiliations":[{"raw_affiliation_string":"University of Wisconsin-Milwaukee, Milwaukee, WI","institution_ids":["https://openalex.org/I43579087"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009064531","display_name":"Xiangming Mu","orcid":"https://orcid.org/0000-0002-5770-6114"},"institutions":[{"id":"https://openalex.org/I43579087","display_name":"University of Wisconsin\u2013Milwaukee","ror":"https://ror.org/031q21x57","country_code":"US","type":"education","lineage":["https://openalex.org/I43579087"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Xiangming Mu","raw_affiliation_strings":["University of Wisconsin-Milwaukee, Milwaukee, WI"],"affiliations":[{"raw_affiliation_string":"University of Wisconsin-Milwaukee, Milwaukee, WI","institution_ids":["https://openalex.org/I43579087"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5068937001","display_name":"Alexandra Dimitroff","orcid":null},"institutions":[{"id":"https://openalex.org/I43579087","display_name":"University of Wisconsin\u2013Milwaukee","ror":"https://ror.org/031q21x57","country_code":"US","type":"education","lineage":["https://openalex.org/I43579087"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Alexandra Dimitroff","raw_affiliation_strings":["University of Wisconsin-Milwaukee, Milwaukee, WI"],"affiliations":[{"raw_affiliation_string":"University of Wisconsin-Milwaukee, Milwaukee, WI","institution_ids":["https://openalex.org/I43579087"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5013479610"],"corresponding_institution_ids":["https://openalex.org/I43579087"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.51212271,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"477","last_page":"478"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.9904000163078308,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpfulness","display_name":"Helpfulness","score":0.9733926653862},{"id":"https://openalex.org/keywords/intrusiveness","display_name":"Intrusiveness","score":0.9618725776672363},{"id":"https://openalex.org/keywords/feeling","display_name":"Feeling","score":0.6341714859008789},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5971980094909668},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.4724077582359314},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.423176109790802},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3418094515800476},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.339936763048172},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.32632070779800415},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.11959788203239441}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.9733926653862},{"id":"https://openalex.org/C2781390367","wikidata":"https://www.wikidata.org/wiki/Q17098321","display_name":"Intrusiveness","level":2,"score":0.9618725776672363},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.6341714859008789},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5971980094909668},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4724077582359314},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.423176109790802},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3418094515800476},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.339936763048172},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32632070779800415},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.11959788203239441},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/jcdl.2014.6970233","is_oa":false,"landing_page_url":"https://doi.org/10.1109/jcdl.2014.6970233","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE/ACM Joint Conference on Digital Libraries","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.5199999809265137,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W2017060999","https://openalex.org/W2047693359","https://openalex.org/W2077684558","https://openalex.org/W2170394861","https://openalex.org/W2562137306"],"related_works":["https://openalex.org/W2613921548","https://openalex.org/W4285360723","https://openalex.org/W4281847990","https://openalex.org/W2488228222","https://openalex.org/W3037056935","https://openalex.org/W2002563848","https://openalex.org/W2934621214","https://openalex.org/W4231100372","https://openalex.org/W2093569230","https://openalex.org/W2148112543"],"abstract_inverted_index":{"Many":[0],"digital":[1],"libraries":[2],"are":[3],"providing":[4],"Virtual":[5],"Reference":[6],"Services":[7],"(VRS).":[8],"There":[9],"could":[10],"be":[11],"various":[12],"approaches":[13],"to":[14,55,68,73],"increase":[15,45],"the":[16,104],"quality":[17],"of":[18,35,48],"VRS.":[19,64],"In":[20],"this":[21],"study,":[22],"we":[23],"focused":[24],"on":[25,83],"two":[26],"key":[27,101],"factors;":[28],"improving":[29,74],"helpfulness":[30,58,75,105],"and":[31,76,98,106],"reducing":[32,77],"user's":[33,46],"feeling":[34,47],"intrusiveness.":[36,78,107],"Studies":[37],"indicated":[38,94],"that":[39,71,95],"librarian-initiated":[40],"attempts":[41],"for":[42],"help":[43],"may":[44],"intrusiveness":[49,62],"[2]":[50],"[3].":[51],"It":[52],"is":[53],"challenging":[54],"provide":[56],"high":[57],"along":[59],"with":[60],"less":[61],"in":[63],"This":[65],"study":[66],"aimed":[67],"identify":[69],"factors":[70,102],"contribute":[72],"Data":[79],"were":[80,100],"collected":[81],"based":[82],"a":[84],"survey":[85],"using":[86],"systemic":[87],"random":[88],"sample":[89],"approach.":[90],"Our":[91],"initial":[92],"results":[93],"awareness,":[96],"timing,":[97],"transparency":[99],"affecting":[103]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
