{"id":"https://openalex.org/W4388039634","doi":"https://doi.org/10.1109/isc257844.2023.10293514","title":"Development of Indonesian Language Intelligent Chatbot for Public Services in JAKI Application","display_name":"Development of Indonesian Language Intelligent Chatbot for Public Services in JAKI Application","publication_year":2023,"publication_date":"2023-09-24","ids":{"openalex":"https://openalex.org/W4388039634","doi":"https://doi.org/10.1109/isc257844.2023.10293514"},"language":"en","primary_location":{"id":"doi:10.1109/isc257844.2023.10293514","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/isc257844.2023.10293514","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 IEEE International Smart Cities Conference (ISC2)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Aufa Fadhlurohman","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Aufa Fadhlurohman","raw_affiliation_strings":["Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","institution_ids":[]},{"raw_affiliation_string":"Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001310603","display_name":"Andi Sulasikin","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Andi Sulasikin","raw_affiliation_strings":["Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","institution_ids":[]},{"raw_affiliation_string":"Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086817350","display_name":"Yudhistira Nugraha","orcid":"https://orcid.org/0000-0002-1875-0219"},"institutions":[{"id":"https://openalex.org/I862893732","display_name":"Telkom University","ror":"https://ror.org/0004wsx81","country_code":"ID","type":"education","lineage":["https://openalex.org/I862893732"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yudhistira Nugraha","raw_affiliation_strings":["Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","School of Computing, Telkom University, Bandung, Indonesia","Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","institution_ids":[]},{"raw_affiliation_string":"School of Computing, Telkom University, Bandung, Indonesia","institution_ids":["https://openalex.org/I862893732"]},{"raw_affiliation_string":"Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008758116","display_name":"Nur Laily Romadhotul Husna","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nur Laily Romadhotul Husna","raw_affiliation_strings":["Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","institution_ids":[]},{"raw_affiliation_string":"Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069543375","display_name":"Muhamad Erza Aminanto","orcid":"https://orcid.org/0000-0001-5614-2276"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Muhamad Erza Aminanto","raw_affiliation_strings":["Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","Cyber Security, Monash University, Indonesia","Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","institution_ids":[]},{"raw_affiliation_string":"Cyber Security, Monash University, Indonesia","institution_ids":[]},{"raw_affiliation_string":"Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015513426","display_name":"Juan Intan Kanggrawan","orcid":"https://orcid.org/0000-0002-9245-4936"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Juan Intan Kanggrawan","raw_affiliation_strings":["Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Jakarta Smart City,Department of Communications, Informatics, and Statistics,Jakarta,Indonesia","institution_ids":[]},{"raw_affiliation_string":"Department of Communications, Informatics, and Statistics, Jakarta Smart City, Jakarta, Indonesia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.2428535,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"abs 1901 9069","issue":null,"first_page":"01","last_page":"07"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14435","display_name":"Information Retrieval and Data Mining","score":0.9904000163078308,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14435","display_name":"Information Retrieval and Data Mining","score":0.9904000163078308,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9765999913215637,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14281","display_name":"Islamic Finance and Communication","score":0.9574999809265137,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9506124258041382},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5992144346237183},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.5108696818351746},{"id":"https://openalex.org/keywords/public-domain","display_name":"Public domain","score":0.4655849039554596},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4561459720134735},{"id":"https://openalex.org/keywords/classifier","display_name":"Classifier (UML)","score":0.41913846135139465},{"id":"https://openalex.org/keywords/indonesian","display_name":"Indonesian","score":0.41037824749946594},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.3408384323120117},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.13374072313308716},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.1020672619342804}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9506124258041382},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5992144346237183},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.5108696818351746},{"id":"https://openalex.org/C512654426","wikidata":"https://www.wikidata.org/wiki/Q19652","display_name":"Public domain","level":2,"score":0.4655849039554596},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4561459720134735},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.41913846135139465},{"id":"https://openalex.org/C2779207338","wikidata":"https://www.wikidata.org/wiki/Q9240","display_name":"Indonesian","level":2,"score":0.41037824749946594},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.3408384323120117},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.13374072313308716},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.1020672619342804},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/isc257844.2023.10293514","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/isc257844.2023.10293514","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 IEEE International Smart Cities Conference (ISC2)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8199999928474426,"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W1614298861","https://openalex.org/W2250539671","https://openalex.org/W2330219538","https://openalex.org/W2493916176","https://openalex.org/W2896457183","https://openalex.org/W3017465475","https://openalex.org/W3082493110","https://openalex.org/W3127435545","https://openalex.org/W3127722684","https://openalex.org/W3147756855","https://openalex.org/W3192269127","https://openalex.org/W3216568577","https://openalex.org/W4293459943","https://openalex.org/W4367858557","https://openalex.org/W6758993734","https://openalex.org/W6793284790"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"Jakarta":[0,40,50,96],"as":[1,100,189],"a":[2,5,44,75,199,204],"city":[3,10],"with":[4,133,207],"vision":[6],"to":[7,37,68,138,170],"advance":[8],"its":[9,13,22,108],"and":[11,160,175,187],"make":[12],"people":[14],"happy":[15],"is":[16,31,43,74,85,116,196],"always":[17],"creating":[18],"innovations":[19],"in":[20,27,143,148,162],"achieving":[21,28],"goals.":[23],"One":[24,62],"important":[25],"indicator":[26],"this":[29,94],"goal":[30],"the":[32,38,47,60,64,70,101,126,130,144,149,155,163,181,190],"provision":[33],"of":[34,46,49,63,72,82,103,157,215],"interactive":[35],"services":[36,54],"community.":[39,61],"Kini":[41],"(JAKI)":[42],"product":[45],"City":[48,98],"that":[51,55,84,118,202],"provides":[52,78],"various":[53,121,158],"can":[56,119],"be":[57],"accessed":[58],"by":[59,88,198],"JAKI":[65,104,150],"features":[66],"intended":[67],"expand":[69],"affordability":[71],"use":[73,156],"chatbot.":[76],"Chatbot":[77],"an":[79,112,140],"alternative":[80],"form":[81],"interaction":[83],"more":[86],"flexible":[87],"natural":[89],"human":[90],"conversation.":[91],"However,":[92],"before":[93],"research,":[95],"Smart":[97],"(JSC)":[99],"developer":[102],"did":[105],"not":[106],"have":[107],"chatbot":[109,114,142],"model.":[110,167,192],"Therefore,":[111],"intelligent":[113],"model":[115,195,201],"needed":[117],"understand":[120],"requests":[122],"or":[123],"questions":[124],"from":[125],"public":[127,145],"based":[128],"on":[129],"Indonesian":[131],"language":[132],"flexibility.":[134],"This":[135],"study":[136],"aims":[137],"build":[139],"Indonesian-language":[141],"service":[146],"domain":[147],"application.":[151],"Experiments":[152],"will":[153],"include":[154,171],"embeddings":[159],"classifiers":[161,178],"intent":[164],"classification":[165],"pipeline":[166,200],"Embeddings":[168],"tried":[169],"Word2Vec,":[172],"GloVe,":[173],"FastText,":[174],"BERT.":[176],"The":[177,193],"used":[179],"were":[180],"built-in":[182],"Rasa":[183],"framework":[184],"DIET":[185,205],"Classifier":[186],"SVM":[188],"mathematical":[191],"best":[194],"obtained":[197],"uses":[203],"classifier":[206],"IndoBERT":[208],"contextual":[209],"embedding":[210],"witan":[211],"h":[212],"F1-score":[213],"performance":[214],"0.93.":[216]},"counts_by_year":[],"updated_date":"2025-12-21T01:58:51.020947","created_date":"2025-10-10T00:00:00"}
