{"id":"https://openalex.org/W2021071565","doi":"https://doi.org/10.1109/ipcc.2012.6408607","title":"Small text, big effects: How a technical communicator used writing to influence design decisions in a software firm","display_name":"Small text, big effects: How a technical communicator used writing to influence design decisions in a software firm","publication_year":2012,"publication_date":"2012-10-01","ids":{"openalex":"https://openalex.org/W2021071565","doi":"https://doi.org/10.1109/ipcc.2012.6408607","mag":"2021071565"},"language":"en","primary_location":{"id":"doi:10.1109/ipcc.2012.6408607","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ipcc.2012.6408607","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2012 IEEE International Professional Communication Conference","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065325819","display_name":"Stewart Whittemore","orcid":null},"institutions":[{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Stewart Whittemore","raw_affiliation_strings":["Auburn University","Auburn University, USA"],"affiliations":[{"raw_affiliation_string":"Auburn University","institution_ids":["https://openalex.org/I82497590"]},{"raw_affiliation_string":"Auburn University, USA","institution_ids":["https://openalex.org/I82497590"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5065325819"],"corresponding_institution_ids":["https://openalex.org/I82497590"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.1476378,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":"54","issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.7529443502426147},{"id":"https://openalex.org/keywords/technical-communication","display_name":"Technical communication","score":0.7427130341529846},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.7098509073257446},{"id":"https://openalex.org/keywords/technical-documentation","display_name":"Technical documentation","score":0.6547660231590271},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.64830482006073},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6419650316238403},{"id":"https://openalex.org/keywords/rhetorical-question","display_name":"Rhetorical question","score":0.610754132270813},{"id":"https://openalex.org/keywords/technical-writing","display_name":"Technical writing","score":0.6025481224060059},{"id":"https://openalex.org/keywords/software-technical-review","display_name":"Software technical review","score":0.5282242298126221},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5105081796646118},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.48880788683891296},{"id":"https://openalex.org/keywords/session","display_name":"Session (web analytics)","score":0.48591914772987366},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.44944432377815247},{"id":"https://openalex.org/keywords/software-documentation","display_name":"Software documentation","score":0.42874088883399963},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.36919981241226196},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3518609404563904},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.30291640758514404},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.3024939000606537},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.27551352977752686},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.21705782413482666},{"id":"https://openalex.org/keywords/software-design","display_name":"Software design","score":0.20663845539093018},{"id":"https://openalex.org/keywords/software-development-process","display_name":"Software development process","score":0.1870374083518982},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.0951063334941864},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.09139105677604675}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.7529443502426147},{"id":"https://openalex.org/C64364511","wikidata":"https://www.wikidata.org/wiki/Q1132530","display_name":"Technical communication","level":2,"score":0.7427130341529846},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.7098509073257446},{"id":"https://openalex.org/C25688753","wikidata":"https://www.wikidata.org/wiki/Q1413406","display_name":"Technical documentation","level":3,"score":0.6547660231590271},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.64830482006073},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6419650316238403},{"id":"https://openalex.org/C192562157","wikidata":"https://www.wikidata.org/wiki/Q316694","display_name":"Rhetorical question","level":2,"score":0.610754132270813},{"id":"https://openalex.org/C98545295","wikidata":"https://www.wikidata.org/wiki/Q1193158","display_name":"Technical writing","level":3,"score":0.6025481224060059},{"id":"https://openalex.org/C6586637","wikidata":"https://www.wikidata.org/wiki/Q7554372","display_name":"Software technical review","level":5,"score":0.5282242298126221},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5105081796646118},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48880788683891296},{"id":"https://openalex.org/C2779182362","wikidata":"https://www.wikidata.org/wiki/Q17126187","display_name":"Session (web analytics)","level":2,"score":0.48591914772987366},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.44944432377815247},{"id":"https://openalex.org/C81587897","wikidata":"https://www.wikidata.org/wiki/Q181702","display_name":"Software documentation","level":5,"score":0.42874088883399963},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.36919981241226196},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3518609404563904},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.30291640758514404},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.3024939000606537},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.27551352977752686},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21705782413482666},{"id":"https://openalex.org/C52913732","wikidata":"https://www.wikidata.org/wiki/Q857102","display_name":"Software design","level":4,"score":0.20663845539093018},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.1870374083518982},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0951063334941864},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.09139105677604675},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ipcc.2012.6408607","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ipcc.2012.6408607","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2012 IEEE International Professional Communication Conference","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.41999998688697815,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W335889189","https://openalex.org/W1494745382","https://openalex.org/W1602304209","https://openalex.org/W1604460805","https://openalex.org/W1608112068","https://openalex.org/W1968305525","https://openalex.org/W1976822601","https://openalex.org/W2001915270","https://openalex.org/W2003888798","https://openalex.org/W2005309592","https://openalex.org/W2006454989","https://openalex.org/W2038223765","https://openalex.org/W2047400487","https://openalex.org/W2047458445","https://openalex.org/W2114665182","https://openalex.org/W2134222851","https://openalex.org/W2151275028","https://openalex.org/W2160096064","https://openalex.org/W2171773211","https://openalex.org/W2323473282","https://openalex.org/W2542914345","https://openalex.org/W2601233803","https://openalex.org/W2602018575","https://openalex.org/W2800263386","https://openalex.org/W3080689561","https://openalex.org/W4205575960","https://openalex.org/W4234893036","https://openalex.org/W4246273598","https://openalex.org/W4247357073","https://openalex.org/W4251673903","https://openalex.org/W4285719527","https://openalex.org/W6611541498","https://openalex.org/W6735284643","https://openalex.org/W6735853761","https://openalex.org/W6781974411"],"related_works":["https://openalex.org/W4253944769","https://openalex.org/W2050842973","https://openalex.org/W2082186408","https://openalex.org/W2109108685","https://openalex.org/W4309465351","https://openalex.org/W4246002561","https://openalex.org/W31410542","https://openalex.org/W2011961259","https://openalex.org/W2107719210","https://openalex.org/W2073976718"],"abstract_inverted_index":{"This":[0],"paper":[1,22,44],"focuses":[2],"on":[3],"the":[4,84,95],"work":[5,17,25,29,90],"that":[6,83],"technical":[7,54,78,85],"communicators":[8],"perform":[9],"every":[10],"day":[11],"to":[12,32,36,105],"help":[13,106],"themselves":[14],"and":[15,41,61],"their":[16],"teams":[18],"manage":[19],"information.":[20],"The":[21,43,80],"conceptualizes":[23],"this":[24],"as":[26,56],"rhetorical":[27],"memory":[28],"in":[30],"order":[31],"emphasize":[33],"its":[34],"importance":[35],"processes":[37],"of":[38,74,77,97],"organizational":[39],"invention":[40],"creativity.":[42],"reports":[45],"data":[46,67],"assembled":[47],"from":[48,69],"an":[49],"observation":[50],"session":[51],"with":[52],"a":[53,64,70,75,98,112],"communicator":[55,86],"he":[57,103],"composed":[58],"software":[59],"documentation":[60],"subsequently":[62],"attended":[63],"team":[65,76],"meeting,":[66],"excerpted":[68],"six-month":[71],"case":[72],"study":[73],"communicators.":[79],"analysis":[81],"finds":[82],"performed":[87],"important":[88],"creative":[89],"for":[91],"his":[92],"organization":[93],"through":[94],"medium":[96],"simple":[99],"reminder":[100],"note,":[101],"which":[102],"created":[104],"himself":[107],"remember":[108],"talking":[109],"points":[110],"at":[111],"meeting.":[113]},"counts_by_year":[{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}