{"id":"https://openalex.org/W2032715066","doi":"https://doi.org/10.1109/infcom.2013.6566770","title":"Predicting user dissatisfaction with Internet application performance at end-hosts","display_name":"Predicting user dissatisfaction with Internet application performance at end-hosts","publication_year":2013,"publication_date":"2013-04-01","ids":{"openalex":"https://openalex.org/W2032715066","doi":"https://doi.org/10.1109/infcom.2013.6566770","mag":"2032715066"},"language":"en","primary_location":{"id":"doi:10.1109/infcom.2013.6566770","is_oa":false,"landing_page_url":"https://doi.org/10.1109/infcom.2013.6566770","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2013 Proceedings IEEE INFOCOM","raw_type":"proceedings-article"},"type":"preprint","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://hal.sorbonne-universite.fr/hal-00835032","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050346564","display_name":"Diana Joumblatt","orcid":null},"institutions":[{"id":"https://openalex.org/I39804081","display_name":"Sorbonne Universit\u00e9","ror":"https://ror.org/02en5vm52","country_code":"FR","type":"education","lineage":["https://openalex.org/I39804081"]},{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"funder","lineage":["https://openalex.org/I1294671590"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Diana Joumblatt","raw_affiliation_strings":["CNRS, Universite Pierre et Marie Curie, France","NPA - Networks and Performance Analysis (France)","LINCS - Laboratory of Information, Network and Communication Sciences (23 avenue d'Italie 75013 Paris - France)"],"affiliations":[{"raw_affiliation_string":"CNRS, Universite Pierre et Marie Curie, France","institution_ids":["https://openalex.org/I39804081","https://openalex.org/I1294671590"]},{"raw_affiliation_string":"NPA - Networks and Performance Analysis (France)","institution_ids":[]},{"raw_affiliation_string":"LINCS - Laboratory of Information, Network and Communication Sciences (23 avenue d'Italie 75013 Paris - France)","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089322398","display_name":"Jaideep Chandrashekar","orcid":"https://orcid.org/0000-0003-4615-7487"},"institutions":[{"id":"https://openalex.org/I4210121266","display_name":"Technicolor (France)","ror":"https://ror.org/02ya5n776","country_code":"FR","type":"company","lineage":["https://openalex.org/I4210121266"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Jaideep Chandrashekar","raw_affiliation_strings":["Technicolor Research Center, France","Technicolor R & I [Cesson S\u00e9vign\u00e9] (975 avenue des champs blancs CS 17616 35576 Cesson S\u00e9vign\u00e9 - France)","NPA - Networks and Performance Analysis (France)"],"affiliations":[{"raw_affiliation_string":"Technicolor Research Center, France","institution_ids":["https://openalex.org/I4210121266"]},{"raw_affiliation_string":"Technicolor R & I [Cesson S\u00e9vign\u00e9] (975 avenue des champs blancs CS 17616 35576 Cesson S\u00e9vign\u00e9 - France)","institution_ids":["https://openalex.org/I4210121266"]},{"raw_affiliation_string":"NPA - Networks and Performance Analysis (France)","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5104781471","display_name":"Branislav Kveton","orcid":null},"institutions":[{"id":"https://openalex.org/I4210121266","display_name":"Technicolor (France)","ror":"https://ror.org/02ya5n776","country_code":"FR","type":"company","lineage":["https://openalex.org/I4210121266"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Branislav Kveton","raw_affiliation_strings":["Technicolor Research Center, France","Technicolor R & I [Cesson S\u00e9vign\u00e9] (975 avenue des champs blancs CS 17616 35576 Cesson S\u00e9vign\u00e9 - France)"],"affiliations":[{"raw_affiliation_string":"Technicolor Research Center, France","institution_ids":["https://openalex.org/I4210121266"]},{"raw_affiliation_string":"Technicolor R & I [Cesson S\u00e9vign\u00e9] (975 avenue des champs blancs CS 17616 35576 Cesson S\u00e9vign\u00e9 - France)","institution_ids":["https://openalex.org/I4210121266"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061868730","display_name":"Nina Taft","orcid":null},"institutions":[{"id":"https://openalex.org/I4210121266","display_name":"Technicolor (France)","ror":"https://ror.org/02ya5n776","country_code":"FR","type":"company","lineage":["https://openalex.org/I4210121266"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Nina Taft","raw_affiliation_strings":["Technicolor Research Center, France","Technicolor R & I [Cesson S\u00e9vign\u00e9] (975 avenue des champs blancs CS 17616 35576 Cesson S\u00e9vign\u00e9 - France)"],"affiliations":[{"raw_affiliation_string":"Technicolor Research Center, France","institution_ids":["https://openalex.org/I4210121266"]},{"raw_affiliation_string":"Technicolor R & I [Cesson S\u00e9vign\u00e9] (975 avenue des champs blancs CS 17616 35576 Cesson S\u00e9vign\u00e9 - France)","institution_ids":["https://openalex.org/I4210121266"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058425984","display_name":"Renata Teixeira","orcid":"https://orcid.org/0009-0002-6996-3502"},"institutions":[{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"funder","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I39804081","display_name":"Sorbonne Universit\u00e9","ror":"https://ror.org/02en5vm52","country_code":"FR","type":"education","lineage":["https://openalex.org/I39804081"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Renata Teixeira","raw_affiliation_strings":["CNRS, Universite Pierre et Marie Curie, France","LINCS - Laboratory of Information, Network and Communication Sciences (23 avenue d'Italie 75013 Paris - France)","NPA - Networks and Performance Analysis (France)"],"affiliations":[{"raw_affiliation_string":"CNRS, Universite Pierre et Marie Curie, France","institution_ids":["https://openalex.org/I39804081","https://openalex.org/I1294671590"]},{"raw_affiliation_string":"LINCS - Laboratory of Information, Network and Communication Sciences (23 avenue d'Italie 75013 Paris - France)","institution_ids":[]},{"raw_affiliation_string":"NPA - Networks and Performance Analysis (France)","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5050346564"],"corresponding_institution_ids":["https://openalex.org/I1294671590","https://openalex.org/I39804081"],"apc_list":null,"apc_paid":null,"fwci":4.5337,"has_fulltext":false,"cited_by_count":38,"citation_normalized_percentile":{"value":0.94936772,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11598","display_name":"Internet Traffic Analysis and Secure E-voting","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11165","display_name":"Image and Video Quality Assessment","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7788338661193848},{"id":"https://openalex.org/keywords/feature-selection","display_name":"Feature selection","score":0.5937539339065552},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.5609822869300842},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5431901216506958},{"id":"https://openalex.org/keywords/quantization","display_name":"Quantization (signal processing)","score":0.5332223176956177},{"id":"https://openalex.org/keywords/end-user","display_name":"End user","score":0.48619264364242554},{"id":"https://openalex.org/keywords/support-vector-machine","display_name":"Support vector machine","score":0.4782470762729645},{"id":"https://openalex.org/keywords/scarcity","display_name":"Scarcity","score":0.45598864555358887},{"id":"https://openalex.org/keywords/feature","display_name":"Feature (linguistics)","score":0.43891555070877075},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.41103190183639526},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3596336245536804},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.18360048532485962}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7788338661193848},{"id":"https://openalex.org/C148483581","wikidata":"https://www.wikidata.org/wiki/Q446488","display_name":"Feature selection","level":2,"score":0.5937539339065552},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.5609822869300842},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5431901216506958},{"id":"https://openalex.org/C28855332","wikidata":"https://www.wikidata.org/wiki/Q198099","display_name":"Quantization (signal processing)","level":2,"score":0.5332223176956177},{"id":"https://openalex.org/C91262260","wikidata":"https://www.wikidata.org/wiki/Q528074","display_name":"End user","level":2,"score":0.48619264364242554},{"id":"https://openalex.org/C12267149","wikidata":"https://www.wikidata.org/wiki/Q282453","display_name":"Support vector machine","level":2,"score":0.4782470762729645},{"id":"https://openalex.org/C109747225","wikidata":"https://www.wikidata.org/wiki/Q815758","display_name":"Scarcity","level":2,"score":0.45598864555358887},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.43891555070877075},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.41103190183639526},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3596336245536804},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.18360048532485962},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C31972630","wikidata":"https://www.wikidata.org/wiki/Q844240","display_name":"Computer vision","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1109/infcom.2013.6566770","is_oa":false,"landing_page_url":"https://doi.org/10.1109/infcom.2013.6566770","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2013 Proceedings IEEE INFOCOM","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.361.8922","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.361.8922","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://paloalto.thlab.net/uploads/papers/PredictingUsers-Infocom2013-Final.pdf","raw_type":"text"},{"id":"pmh:oai:HAL:hal-00835032v1","is_oa":true,"landing_page_url":"https://hal.sorbonne-universite.fr/hal-00835032","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE INFOCOM (mini-conference), Apr 2013, Turin, Italy. pp.235-239, ⟨10.1109/INFCOM.2013.6566770⟩","raw_type":"Conference papers"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-00835032v1","is_oa":true,"landing_page_url":"https://hal.sorbonne-universite.fr/hal-00835032","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE INFOCOM (mini-conference), Apr 2013, Turin, Italy. pp.235-239, ⟨10.1109/INFCOM.2013.6566770⟩","raw_type":"Conference papers"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W1542881316","https://openalex.org/W1999880153","https://openalex.org/W2033538894","https://openalex.org/W2084134149","https://openalex.org/W2097058373","https://openalex.org/W2098043337","https://openalex.org/W2100976479","https://openalex.org/W2102570173","https://openalex.org/W2104249354","https://openalex.org/W2109527809","https://openalex.org/W2110424938","https://openalex.org/W2112558423","https://openalex.org/W2120298561","https://openalex.org/W2121041130","https://openalex.org/W2129096561","https://openalex.org/W2143023729","https://openalex.org/W2143490957","https://openalex.org/W2150832425","https://openalex.org/W2156909104","https://openalex.org/W3017143921","https://openalex.org/W4244494905","https://openalex.org/W6632555927","https://openalex.org/W6676337839"],"related_works":["https://openalex.org/W1571141552","https://openalex.org/W2093086151","https://openalex.org/W4386067343","https://openalex.org/W4294250823","https://openalex.org/W55936454","https://openalex.org/W1992500430","https://openalex.org/W2095572632","https://openalex.org/W2944249426","https://openalex.org/W4294609170","https://openalex.org/W129955550"],"abstract_inverted_index":{"We":[0,57,77],"design":[1],"predictors":[2,117,130,135],"of":[3,9,29,45,127],"user":[4,31,46,81,145],"dissatisfaction":[5],"with":[6,19,80],"the":[7,43,49,125],"performance":[8,53],"applications":[10,141],"that":[11,33,51,106,136],"use":[12,137],"networking.":[13],"Our":[14,65],"approach":[15],"combines":[16],"user-level":[17],"feedback":[18,47],"low":[20,68],"level":[21,69],"machine":[22],"and":[23,48,73,83,104],"networking":[24,36],"metrics.":[25],"The":[26],"main":[27],"challenges":[28],"predicting":[30],"dissatisfaction,":[32],"arises":[34],"when":[35],"conditions":[37],"adversely":[38],"affect":[39],"applications,":[40],"comes":[41],"from":[42,93,139],"scarcity":[44],"fact":[50],"poor":[52],"episodes":[54],"are":[55],"rare.":[56],"develop":[58],"a":[59],"methodology":[60],"to":[61,88,100,133,143],"handle":[62],"these":[63],"challenges.":[64],"method":[66],"processes":[67],"data":[70,92,138],"via":[71],"quantization":[72],"feature":[74],"selection":[75],"steps.":[76],"combine":[78],"this":[79],"labels":[82],"employ":[84],"supervised":[85],"learning":[86],"techniques":[87],"build":[89,101],"predictors.":[90],"Using":[91],"19":[94],"personal":[95],"machines,":[96],"we":[97,123],"show":[98],"how":[99],"training":[102],"sets":[103],"demonstrate":[105],"non-linear":[107],"SVMs":[108],"achieve":[109],"higher":[110],"true":[111],"positive":[112],"rates":[113],"(around":[114],"0.9)":[115],"than":[116],"based":[118],"on":[119],"linear":[120],"models.":[121],"Finally":[122],"quantify":[124],"benefits":[126],"building":[128],"per-application":[129],"as":[131],"compared":[132],"general":[134],"multiple":[140],"simultaneously":[142],"anticipate":[144],"dissatisfaction.":[146]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}