{"id":"https://openalex.org/W1967621982","doi":"https://doi.org/10.1109/imcsit.2009.5352707","title":"Technical factors influencing consumer satisfaction in on-line services","display_name":"Technical factors influencing consumer satisfaction in on-line services","publication_year":2009,"publication_date":"2009-10-01","ids":{"openalex":"https://openalex.org/W1967621982","doi":"https://doi.org/10.1109/imcsit.2009.5352707","mag":"1967621982"},"language":"en","primary_location":{"id":"doi:10.1109/imcsit.2009.5352707","is_oa":false,"landing_page_url":"https://doi.org/10.1109/imcsit.2009.5352707","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2009 International Multiconference on Computer Science and Information Technology","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045089990","display_name":"Martin Sikorski","orcid":null},"institutions":[{"id":"https://openalex.org/I169333911","display_name":"Gda\u0144sk University of Technology","ror":"https://ror.org/006x4sc24","country_code":"PL","type":"education","lineage":["https://openalex.org/I169333911"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Martin Sikorski","raw_affiliation_strings":["Faculty of Management and Economics Gdansk University of Technology, ul. G. Narutowicza 11/12 80-233 Gdansk, Poland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Management and Economics Gdansk University of Technology, ul. G. Narutowicza 11/12 80-233 Gdansk, Poland","institution_ids":["https://openalex.org/I169333911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071596166","display_name":"Jacek Wachowicz","orcid":"https://orcid.org/0000-0002-9239-737X"},"institutions":[{"id":"https://openalex.org/I169333911","display_name":"Gda\u0144sk University of Technology","ror":"https://ror.org/006x4sc24","country_code":"PL","type":"education","lineage":["https://openalex.org/I169333911"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Jacek Wachowicz","raw_affiliation_strings":["Faculty of Management and Economics, Gdansk University of Technology, Poland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Management and Economics, Gdansk University of Technology, Poland","institution_ids":["https://openalex.org/I169333911"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.08962545,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"331","last_page":"335"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10789","display_name":"Interactive and Immersive Displays","score":0.9879999756813049,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12238","display_name":"Green IT and Sustainability","score":0.9768000245094299,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/disk-formatting","display_name":"Disk formatting","score":0.9248548150062561},{"id":"https://openalex.org/keywords/paragraph","display_name":"Paragraph","score":0.9018900990486145},{"id":"https://openalex.org/keywords/blank","display_name":"Blank","score":0.8226038217544556},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7071355581283569},{"id":"https://openalex.org/keywords/column","display_name":"Column (typography)","score":0.627039909362793},{"id":"https://openalex.org/keywords/line","display_name":"Line (geometry)","score":0.6011319756507874},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.5306125283241272},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.46655601263046265},{"id":"https://openalex.org/keywords/engineering-drawing","display_name":"Engineering drawing","score":0.35088610649108887},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.34777480363845825},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.13331004977226257},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.0840071439743042},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.06594154238700867}],"concepts":[{"id":"https://openalex.org/C88006597","wikidata":"https://www.wikidata.org/wiki/Q690117","display_name":"Disk formatting","level":2,"score":0.9248548150062561},{"id":"https://openalex.org/C2777206241","wikidata":"https://www.wikidata.org/wiki/Q194431","display_name":"Paragraph","level":2,"score":0.9018900990486145},{"id":"https://openalex.org/C2778089247","wikidata":"https://www.wikidata.org/wiki/Q368951","display_name":"Blank","level":2,"score":0.8226038217544556},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7071355581283569},{"id":"https://openalex.org/C2780551164","wikidata":"https://www.wikidata.org/wiki/Q2306599","display_name":"Column (typography)","level":3,"score":0.627039909362793},{"id":"https://openalex.org/C198352243","wikidata":"https://www.wikidata.org/wiki/Q37105","display_name":"Line (geometry)","level":2,"score":0.6011319756507874},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.5306125283241272},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.46655601263046265},{"id":"https://openalex.org/C199639397","wikidata":"https://www.wikidata.org/wiki/Q1788588","display_name":"Engineering drawing","level":1,"score":0.35088610649108887},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.34777480363845825},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13331004977226257},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0840071439743042},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.06594154238700867},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C126042441","wikidata":"https://www.wikidata.org/wiki/Q1324888","display_name":"Frame (networking)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/imcsit.2009.5352707","is_oa":false,"landing_page_url":"https://doi.org/10.1109/imcsit.2009.5352707","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2009 International Multiconference on Computer Science and Information Technology","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.160.1803","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.160.1803","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.proceedings2009.imcsit.org/pliks/208.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W274780110"],"related_works":["https://openalex.org/W2361638505","https://openalex.org/W1993662208","https://openalex.org/W2370352440","https://openalex.org/W2009954581","https://openalex.org/W4296141694","https://openalex.org/W2379220204","https://openalex.org/W3160305016","https://openalex.org/W4242806677","https://openalex.org/W4211001737","https://openalex.org/W4235593861"],"abstract_inverted_index":{"This":[0,24],"document":[1,47],"describes":[2],"the":[3,10,13,78,83,88,92,95],"rules":[4],"one":[5,29],"should":[6],"follow":[7,52],"to":[8,21,38],"prepare":[9],"article":[11],"for":[12,70],"IMCSIT":[14],"e-proceedings.":[15],"The":[16],"abstract":[17],"may":[18],"be":[19],"up":[20],"150":[22],"words.":[23],"template":[25,50],"was":[26],"converted":[27],"from":[28],"in":[30,42,77],"OpenDocument":[31,43],"Format.":[32],"If":[33],"you":[34],"are":[35],"not":[36,59,74,81],"able":[37],"submit":[39],"your":[40],"contribution":[41],"format,":[44],"use":[45],"this":[46,98],"as":[48,54,56],"a":[49],"and":[51],"instructions":[53],"close":[55],"posiible.":[57],"Do":[58,73,80],"modify":[60],"any":[61],"fonts,":[62],"paragraph":[63],"formatting":[64],"attributes,":[65],"etc.":[66],"Use":[67],"corresponding":[68],"styles":[69],"text":[71],"elements.":[72],"cite":[75],"references":[76],"abstract.":[79],"delete":[82],"blank":[84],"line":[85],"immediately":[86],"above":[87],"abstract;":[89],"it":[90],"sets":[91],"footnote":[93],"at":[94],"bottom":[96],"of":[97],"column.":[99]},"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
