{"id":"https://openalex.org/W2555290925","doi":"https://doi.org/10.1109/ijcnn.2016.7727382","title":"Predicting the sentiment of SaaS online reviews using supervised machine learning techniques","display_name":"Predicting the sentiment of SaaS online reviews using supervised machine learning techniques","publication_year":2016,"publication_date":"2016-07-01","ids":{"openalex":"https://openalex.org/W2555290925","doi":"https://doi.org/10.1109/ijcnn.2016.7727382","mag":"2555290925"},"language":"en","primary_location":{"id":"doi:10.1109/ijcnn.2016.7727382","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ijcnn.2016.7727382","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 International Joint Conference on Neural Networks (IJCNN)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047812378","display_name":"Asma Musabah Alkalbani","orcid":"https://orcid.org/0000-0001-5507-4873"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Asma Musabah Alkalbani","raw_affiliation_strings":["Decision Support and e-Service Intelligence Lab, University of Technology, Sydney, NSW, Australia"],"affiliations":[{"raw_affiliation_string":"Decision Support and e-Service Intelligence Lab, University of Technology, Sydney, NSW, Australia","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075063143","display_name":"Ahmed Mohamed Ghamry","orcid":null},"institutions":[{"id":"https://openalex.org/I40053085","display_name":"Australian Defence Force Academy","ror":"https://ror.org/02j5s7g39","country_code":"AU","type":"education","lineage":["https://openalex.org/I31746571","https://openalex.org/I40053085","https://openalex.org/I4394709116"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Ahmed Mohamed Ghamry","raw_affiliation_strings":["School of Business, Australian Defence Force Academy, Canberra, ACT"],"affiliations":[{"raw_affiliation_string":"School of Business, Australian Defence Force Academy, Canberra, ACT","institution_ids":["https://openalex.org/I40053085"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041615708","display_name":"Farookh Khadeer Hussain","orcid":"https://orcid.org/0000-0003-1513-8072"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Farookh Khadeer Hussain","raw_affiliation_strings":["Decision Support and e-Service Intelligence Lab, University of Technology, Sydney, NSW, Australia"],"affiliations":[{"raw_affiliation_string":"Decision Support and e-Service Intelligence Lab, University of Technology, Sydney, NSW, Australia","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048583478","display_name":"Omar Khadeer Hussain","orcid":"https://orcid.org/0000-0002-5738-6560"},"institutions":[{"id":"https://openalex.org/I40053085","display_name":"Australian Defence Force Academy","ror":"https://ror.org/02j5s7g39","country_code":"AU","type":"education","lineage":["https://openalex.org/I31746571","https://openalex.org/I40053085","https://openalex.org/I4394709116"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Omar Khadeer Hussain","raw_affiliation_strings":["School of Business, Australian Defence Force Academy, Canberra, ACT"],"affiliations":[{"raw_affiliation_string":"School of Business, Australian Defence Force Academy, Canberra, ACT","institution_ids":["https://openalex.org/I40053085"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5047812378"],"corresponding_institution_ids":["https://openalex.org/I114017466"],"apc_list":null,"apc_paid":null,"fwci":3.1216,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.93529994,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1547","last_page":"1553"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9890999794006348,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-as-a-service","display_name":"Software as a service","score":0.901509165763855},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7688298225402832},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.7360668182373047},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.6742850542068481},{"id":"https://openalex.org/keywords/naive-bayes-classifier","display_name":"Naive Bayes classifier","score":0.6593201160430908},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.621225893497467},{"id":"https://openalex.org/keywords/support-vector-machine","display_name":"Support vector machine","score":0.5253607630729675},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.5220760703086853},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5091812014579773},{"id":"https://openalex.org/keywords/decision-tree","display_name":"Decision tree","score":0.5036329627037048},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.479317307472229},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.4436767101287842},{"id":"https://openalex.org/keywords/kernel","display_name":"Kernel (algebra)","score":0.4326461851596832},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3892701268196106},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3755391836166382},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3738604187965393},{"id":"https://openalex.org/keywords/algorithm","display_name":"Algorithm","score":0.3555932641029358},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.1487002968788147}],"concepts":[{"id":"https://openalex.org/C175133352","wikidata":"https://www.wikidata.org/wiki/Q1254596","display_name":"Software as a service","level":4,"score":0.901509165763855},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7688298225402832},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.7360668182373047},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.6742850542068481},{"id":"https://openalex.org/C52001869","wikidata":"https://www.wikidata.org/wiki/Q812530","display_name":"Naive Bayes classifier","level":3,"score":0.6593201160430908},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.621225893497467},{"id":"https://openalex.org/C12267149","wikidata":"https://www.wikidata.org/wiki/Q282453","display_name":"Support vector machine","level":2,"score":0.5253607630729675},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.5220760703086853},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5091812014579773},{"id":"https://openalex.org/C84525736","wikidata":"https://www.wikidata.org/wiki/Q831366","display_name":"Decision tree","level":2,"score":0.5036329627037048},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.479317307472229},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4436767101287842},{"id":"https://openalex.org/C74193536","wikidata":"https://www.wikidata.org/wiki/Q574844","display_name":"Kernel (algebra)","level":2,"score":0.4326461851596832},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3892701268196106},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3755391836166382},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3738604187965393},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.3555932641029358},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.1487002968788147},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/ijcnn.2016.7727382","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ijcnn.2016.7727382","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 International Joint Conference on Neural Networks (IJCNN)","raw_type":"proceedings-article"},{"id":"pmh:oai:opus.lib.uts.edu.au:10453/92701","is_oa":false,"landing_page_url":"http://hdl.handle.net/10453/92701","pdf_url":null,"source":{"id":"https://openalex.org/S4306401357","display_name":"UTS ePRESS (University of Technology Sydney)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I114017466","host_organization_name":"University of Technology Sydney","host_organization_lineage":["https://openalex.org/I114017466"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference Proceeding"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W40549020","https://openalex.org/W1550206324","https://openalex.org/W1563088657","https://openalex.org/W2029186508","https://openalex.org/W2033492362","https://openalex.org/W2037854463","https://openalex.org/W2062951208","https://openalex.org/W2130556178","https://openalex.org/W2142806146","https://openalex.org/W2149684865","https://openalex.org/W2149706766","https://openalex.org/W2156909104","https://openalex.org/W2163975393","https://openalex.org/W2166706824","https://openalex.org/W2168505588","https://openalex.org/W3121284197","https://openalex.org/W3122657203","https://openalex.org/W3123091093","https://openalex.org/W4205184193","https://openalex.org/W4206686222","https://openalex.org/W4236137412","https://openalex.org/W4250664506","https://openalex.org/W6601618085","https://openalex.org/W6632865047","https://openalex.org/W6675751002","https://openalex.org/W6692829262"],"related_works":["https://openalex.org/W3021501837","https://openalex.org/W4389954502","https://openalex.org/W2771255398","https://openalex.org/W2930428186","https://openalex.org/W3200027047","https://openalex.org/W4385770464","https://openalex.org/W4224262160","https://openalex.org/W3120363735","https://openalex.org/W4214820172","https://openalex.org/W2394323384"],"abstract_inverted_index":{"There":[0],"has":[1],"been":[2],"a":[3],"dramatic":[4],"increase":[5],"in":[6,188],"the":[7,55,94,114,130,136,145,163,170,189],"sharing":[8],"of":[9,46,58,84,96,138,144,165,175,191],"opinions":[10],"and":[11,17,37,129,185],"information":[12,36],"across":[13],"different":[14],"web":[15,25],"platforms":[16],"social":[18],"media,":[19],"especially":[20],"online":[21,59,166,182],"product":[22],"reviews.":[23,140],"Cloud":[24],"portals,":[26],"such":[27],"as":[28],"getApp.com,":[29],"were":[30],"designed":[31],"to":[32,38,78,88,92,134,160],"amalgamate":[33],"cloud":[34,48],"service":[35],"also":[39],"examine":[40],"how":[41],"consumers":[42],"evaluate":[43],"their":[44],"experience":[45],"using":[47],"computing":[49],"products.":[50],"The":[51,82,141,173],"current":[52],"literature":[53],"shows":[54],"growing":[56],"importance":[57],"users'":[60],"reviews,":[61],"hence":[62],"this":[63,85,156,176],"study":[64,177],"focuses":[65],"on":[66,70,111],"investigating":[67],"consumers'":[68,98],"feedback":[69],"Software-as-a-":[71],"Service":[72],"(SaaS)":[73],"products":[74],"by":[75],"developing":[76],"models":[77,91,107],"predict":[79,93,135],"reviewers'":[80],"attitudes.":[81],"goal":[83],"paper":[86],"is":[87,151,158],"develop":[89],"prediction":[90,142],"sentiment":[95,164],"SaaS":[97,139,183,192],"reviews":[99,167,184],"(positive":[100],"or":[101],"negative).":[102],"This":[103],"research":[104],"proposes":[105],"five":[106,112],"that":[108,155],"are":[109],"based":[110],"algorithms,":[113],"Support":[115],"Vector":[116],"Machine":[117],"algorithm,":[118,121,125,128],"Naive":[119,122],"Bayes":[120,123],"(Kernel)":[124],"k-nearest":[126],"neighbors":[127],"decision":[131],"tree":[132],"algorithm":[133,148,157],"attitude":[137],"accuracy":[143],"space":[146],"vector":[147],"(5-fold":[149],"cross-validation)":[150],"92.37%":[152],"which":[153],"suggests":[154],"able":[159],"better":[161],"determine":[162],"compared":[168],"with":[169],"other":[171],"models.":[172],"results":[174],"provide":[178],"valuable":[179],"insight":[180],"into":[181],"will":[186],"assist":[187],"design":[190],"review":[193],"websites.":[194]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":3}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}