{"id":"https://openalex.org/W4405522848","doi":"https://doi.org/10.1109/iisa62523.2024.10786692","title":"Enhancing Efficiency and Quality of Services in the Public Service Sector of a Smart City, Through State Fuzzy Cognitive Maps","display_name":"Enhancing Efficiency and Quality of Services in the Public Service Sector of a Smart City, Through State Fuzzy Cognitive Maps","publication_year":2024,"publication_date":"2024-07-17","ids":{"openalex":"https://openalex.org/W4405522848","doi":"https://doi.org/10.1109/iisa62523.2024.10786692"},"language":"en","primary_location":{"id":"doi:10.1109/iisa62523.2024.10786692","is_oa":false,"landing_page_url":"https://doi.org/10.1109/iisa62523.2024.10786692","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 15th International Conference on Information, Intelligence, Systems &amp;amp; Applications (IISA)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5115525499","display_name":"Andreas Polydoropoulos","orcid":null},"institutions":[{"id":"https://openalex.org/I174878644","display_name":"University of Patras","ror":"https://ror.org/017wvtq80","country_code":"GR","type":"education","lineage":["https://openalex.org/I174878644"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Andreas Polydoropoulos","raw_affiliation_strings":["University of Patras,Department of Electrical and Computer Engineering,Patras,Greece,26500"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Patras,Department of Electrical and Computer Engineering,Patras,Greece,26500","institution_ids":["https://openalex.org/I174878644"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5115525500","display_name":"Fotios Nestoras","orcid":null},"institutions":[{"id":"https://openalex.org/I174878644","display_name":"University of Patras","ror":"https://ror.org/017wvtq80","country_code":"GR","type":"education","lineage":["https://openalex.org/I174878644"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Fotios Nestoras","raw_affiliation_strings":["University of Patras,Department of Electrical and Computer Engineering,Patras,Greece,26500"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Patras,Department of Electrical and Computer Engineering,Patras,Greece,26500","institution_ids":["https://openalex.org/I174878644"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021932394","display_name":"Peter P. Groumpos","orcid":"https://orcid.org/0000-0002-0110-2696"},"institutions":[{"id":"https://openalex.org/I174878644","display_name":"University of Patras","ror":"https://ror.org/017wvtq80","country_code":"GR","type":"education","lineage":["https://openalex.org/I174878644"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Peter P. Groumpos","raw_affiliation_strings":["University of Patras,Department of Electrical and Computer Engineering,Patras,Greece,26500"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Patras,Department of Electrical and Computer Engineering,Patras,Greece,26500","institution_ids":["https://openalex.org/I174878644"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.20119297,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12805","display_name":"Cognitive Science and Mapping","score":0.9889000058174133,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12805","display_name":"Cognitive Science and Mapping","score":0.9889000058174133,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/fuzzy-cognitive-map","display_name":"Fuzzy cognitive map","score":0.6730561256408691},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5771949291229248},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.5327534675598145},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5180266499519348},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5131307244300842},{"id":"https://openalex.org/keywords/state","display_name":"State (computer science)","score":0.5053761601448059},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.5040153861045837},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.44596731662750244},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.44308122992515564},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4418642222881317},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.4371527433395386},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3920499384403229},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3362865746021271},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.31621769070625305},{"id":"https://openalex.org/keywords/fuzzy-control-system","display_name":"Fuzzy control system","score":0.25616180896759033},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21271955966949463},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.18954217433929443},{"id":"https://openalex.org/keywords/neuro-fuzzy","display_name":"Neuro-fuzzy","score":0.11538636684417725},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.11324116587638855},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.09024924039840698},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.07024833559989929}],"concepts":[{"id":"https://openalex.org/C5041914","wikidata":"https://www.wikidata.org/wiki/Q5511107","display_name":"Fuzzy cognitive map","level":5,"score":0.6730561256408691},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5771949291229248},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.5327534675598145},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5180266499519348},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5131307244300842},{"id":"https://openalex.org/C48103436","wikidata":"https://www.wikidata.org/wiki/Q599031","display_name":"State (computer science)","level":2,"score":0.5053761601448059},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.5040153861045837},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.44596731662750244},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.44308122992515564},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4418642222881317},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.4371527433395386},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3920499384403229},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3362865746021271},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.31621769070625305},{"id":"https://openalex.org/C195975749","wikidata":"https://www.wikidata.org/wiki/Q1475705","display_name":"Fuzzy control system","level":3,"score":0.25616180896759033},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21271955966949463},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.18954217433929443},{"id":"https://openalex.org/C29470771","wikidata":"https://www.wikidata.org/wiki/Q4165150","display_name":"Neuro-fuzzy","level":4,"score":0.11538636684417725},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.11324116587638855},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.09024924039840698},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07024833559989929},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/iisa62523.2024.10786692","is_oa":false,"landing_page_url":"https://doi.org/10.1109/iisa62523.2024.10786692","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 15th International Conference on Information, Intelligence, Systems &amp;amp; Applications (IISA)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":0.4000000059604645}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W130791568","https://openalex.org/W167331337","https://openalex.org/W1977575836","https://openalex.org/W2072934801","https://openalex.org/W2090369353","https://openalex.org/W2095224843","https://openalex.org/W2122699244","https://openalex.org/W2142599319","https://openalex.org/W2148256647","https://openalex.org/W2175744255","https://openalex.org/W2214997292","https://openalex.org/W2245454310","https://openalex.org/W2400687632","https://openalex.org/W2493343568","https://openalex.org/W2511500480","https://openalex.org/W2565276794","https://openalex.org/W2591074318","https://openalex.org/W2732016147","https://openalex.org/W2788010020","https://openalex.org/W2802908147","https://openalex.org/W2804270644","https://openalex.org/W2913671622","https://openalex.org/W2933963183","https://openalex.org/W2998456061","https://openalex.org/W3003385079","https://openalex.org/W3161206171","https://openalex.org/W4312778616","https://openalex.org/W4323569289","https://openalex.org/W6601688057"],"related_works":["https://openalex.org/W2063798559","https://openalex.org/W2343440291","https://openalex.org/W2991207020","https://openalex.org/W1661487699","https://openalex.org/W2372922208","https://openalex.org/W1491151750","https://openalex.org/W2047490267","https://openalex.org/W2777396095","https://openalex.org/W2566239125","https://openalex.org/W2617561368"],"abstract_inverted_index":{"The":[0,121,157,184],"public":[1,62,199],"service":[2,34,58,63,93,153,170,180,200,216,238],"sector":[3],"plays":[4],"a":[5,41,114],"crucial":[6],"role":[7],"in":[8,60,197],"delivering":[9],"efficient":[10],"and":[11,23,36,51,81,95,104,111,134,139,147,155,166,182,190,218,230,240],"high-quality":[12],"services":[13],"to":[14,18,28,56,151,232],"citizens.":[15],"In":[16],"order":[17],"meet":[19],"the":[20,61,70,76,82,85,89,101,118,128,142,160,194,198,204,225,234],"increasing":[21],"demands":[22],"expectations,":[24],"it":[25,223],"is":[26,145],"imperative":[27],"explore":[29],"innovative":[30],"approaches":[31],"for":[32],"improving":[33],"efficiency":[35,94,154,239],"quality.":[37,96,156,241],"This":[38],"paper":[39,185],"presents":[40],"novel":[42],"framework":[43,87,129,161,196],"that":[44],"combines":[45],"State":[46,99],"Fuzzy":[47],"Cognitive":[48],"Maps":[49],"(FCMs)":[50],"Artificial":[52],"Intelligence":[53],"(AI)":[54],"techniques":[55,125],"optimize":[57],"delivery":[59],"sector.":[64,201],"Drawing":[65],"on":[66,164],"inputs":[67],"such":[68,174],"as":[69,175],"number":[71],"of":[72,117,123,159,169,193,206,227,237],"applications":[73],"per":[74],"employee,":[75],"regulatory":[77],"environment,":[78],"employee":[79,211],"competence":[80],"budget":[83,176],"allocation,":[84,177],"proposed":[86,195],"captures":[88],"key":[90],"factors":[91,108,173],"influencing":[92],"By":[97],"employing":[98],"FCMs,":[100],"complex":[102],"relationships":[103],"interdependencies":[105],"among":[106],"these":[107],"are":[109,149,162],"modeled":[110],"analyzed,":[112],"providing":[113],"comprehensive":[115],"understanding":[116],"system's":[119,143],"behavior.":[120],"integration":[122],"AI":[124],"further":[126],"empowers":[127],"by":[130],"enabling":[131],"data-driven":[132],"decision-making":[133],"optimization":[135,140],"processes.":[136],"Through":[137],"simulation":[138],"algorithms,":[141],"performance":[144],"evaluated":[146],"strategies":[148],"devised":[150],"enhance":[152],"outputs":[158],"focused":[163],"improved":[165],"higher":[167],"levels":[168],"quality,":[171],"addressing":[172],"process":[178],"optimization,":[179],"responsiveness":[181],"accuracy.":[183],"discusses":[186],"real-world":[187],"case":[188],"studies":[189],"practical":[191],"implementations":[192],"It":[202],"highlights":[203],"benefits":[205],"this":[207],"approach,":[208],"including":[209],"enhanced":[210],"competence,":[212],"streamlined":[213],"operations,":[214],"personalized":[215],"delivery,":[217],"increased":[219],"citizen":[220],"satisfaction.":[221],"Moreover,":[222],"emphasizes":[224],"importance":[226],"continuous":[228],"evaluation":[229],"refinement":[231],"ensure":[233],"sustained":[235],"improvement":[236]},"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
