{"id":"https://openalex.org/W3118869826","doi":"https://doi.org/10.1109/ieem45057.2020.9309899","title":"Customer Stickiness to \"Internet +\" Environmental Protection Public Welfare Platforms","display_name":"Customer Stickiness to \"Internet +\" Environmental Protection Public Welfare Platforms","publication_year":2020,"publication_date":"2020-12-14","ids":{"openalex":"https://openalex.org/W3118869826","doi":"https://doi.org/10.1109/ieem45057.2020.9309899","mag":"3118869826"},"language":"en","primary_location":{"id":"doi:10.1109/ieem45057.2020.9309899","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem45057.2020.9309899","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2020 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102293722","display_name":"HE Guang-hui","orcid":"https://orcid.org/0000-0001-5564-6704"},"institutions":[{"id":"https://openalex.org/I17145004","display_name":"Northwestern Polytechnical University","ror":"https://ror.org/01y0j0j86","country_code":"CN","type":"education","lineage":["https://openalex.org/I17145004"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Guanghui He","raw_affiliation_strings":["Northwestern Polytechnical University,School of Management,Xi’an,China"],"affiliations":[{"raw_affiliation_string":"Northwestern Polytechnical University,School of Management,Xi’an,China","institution_ids":["https://openalex.org/I17145004"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100405857","display_name":"Yali Zhang","orcid":"https://orcid.org/0000-0001-6158-1791"},"institutions":[{"id":"https://openalex.org/I17145004","display_name":"Northwestern Polytechnical University","ror":"https://ror.org/01y0j0j86","country_code":"CN","type":"education","lineage":["https://openalex.org/I17145004"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yali Zhang","raw_affiliation_strings":["Northwestern Polytechnical University,School of Management,Xi’an,China"],"affiliations":[{"raw_affiliation_string":"Northwestern Polytechnical University,School of Management,Xi’an,China","institution_ids":["https://openalex.org/I17145004"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068380776","display_name":"Xingqiao Jiang","orcid":null},"institutions":[{"id":"https://openalex.org/I17145004","display_name":"Northwestern Polytechnical University","ror":"https://ror.org/01y0j0j86","country_code":"CN","type":"education","lineage":["https://openalex.org/I17145004"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xingqiao Jiang","raw_affiliation_strings":["Northwestern Polytechnical University,School of Management,Xi’an,China"],"affiliations":[{"raw_affiliation_string":"Northwestern Polytechnical University,School of Management,Xi’an,China","institution_ids":["https://openalex.org/I17145004"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100436809","display_name":"Jie Zhang","orcid":"https://orcid.org/0000-0002-8311-370X"},"institutions":[{"id":"https://openalex.org/I17145004","display_name":"Northwestern Polytechnical University","ror":"https://ror.org/01y0j0j86","country_code":"CN","type":"education","lineage":["https://openalex.org/I17145004"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jie Zhang","raw_affiliation_strings":["Northwestern Polytechnical University,School of Management,Xi’an,China"],"affiliations":[{"raw_affiliation_string":"Northwestern Polytechnical University,School of Management,Xi’an,China","institution_ids":["https://openalex.org/I17145004"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5102293722"],"corresponding_institution_ids":["https://openalex.org/I17145004"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.22513519,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"49","issue":null,"first_page":"817","last_page":"821"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.715178906917572},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.6323511004447937},{"id":"https://openalex.org/keywords/welfare","display_name":"Welfare","score":0.6302634477615356},{"id":"https://openalex.org/keywords/mediation","display_name":"Mediation","score":0.6122835874557495},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.6104738712310791},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5996763110160828},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5698531270027161},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.20203959941864014},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.14182978868484497}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.715178906917572},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6323511004447937},{"id":"https://openalex.org/C100243477","wikidata":"https://www.wikidata.org/wiki/Q12002092","display_name":"Welfare","level":2,"score":0.6302634477615356},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.6122835874557495},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6104738712310791},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5996763110160828},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5698531270027161},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.20203959941864014},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14182978868484497},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ieem45057.2020.9309899","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem45057.2020.9309899","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2020 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W885849835","https://openalex.org/W1708344693","https://openalex.org/W1981844514","https://openalex.org/W2046752514","https://openalex.org/W2051870244","https://openalex.org/W2084288664","https://openalex.org/W2099697766","https://openalex.org/W2100379340","https://openalex.org/W2106210389","https://openalex.org/W2151278753","https://openalex.org/W2154384880","https://openalex.org/W2344754566","https://openalex.org/W2396826584","https://openalex.org/W2510132579","https://openalex.org/W2783621231","https://openalex.org/W2796162593","https://openalex.org/W2898738567","https://openalex.org/W2918157498","https://openalex.org/W2998170983","https://openalex.org/W3000185263","https://openalex.org/W3012364243","https://openalex.org/W3035660826","https://openalex.org/W3038296927","https://openalex.org/W3043884731","https://openalex.org/W6637276357"],"related_works":["https://openalex.org/W2024934382","https://openalex.org/W2303173273","https://openalex.org/W2513767888","https://openalex.org/W3147308590","https://openalex.org/W1528049813","https://openalex.org/W1968285868","https://openalex.org/W2364043478","https://openalex.org/W4388140417","https://openalex.org/W3153451317","https://openalex.org/W4313635805"],"abstract_inverted_index":{"At":[0],"present,":[1],"\"Internet":[2],"+\"":[3],"environmental":[4,40,79,95],"protection":[5,41,80,96],"public":[6,24,42,81,97],"welfare":[7,43,82,98],"platforms":[8,31,76,99],"present":[9],"a":[10],"good":[11],"development":[12,38],"trend":[13],"by":[14],"bridging":[15],"the":[16,33,37,49,52,75,89,101,123,132,146],"gap":[17],"between":[18],"customers":[19,57,121],"and":[20,110,156],"enterprises":[21,72],"participating":[22],"in":[23],"welfare.":[25],"Maintaining":[26],"customer":[27,67,92,143],"stickiness":[28,68,93,144],"to":[29,35,48,73,87,94,120,130],"such":[30],"is":[32,46,58],"key":[34],"promoting":[36],"of":[39,54,103,148],"undertakings.":[44],"This":[45,84],"due":[47],"fact":[50],"that":[51,138],"cost":[53],"keeping":[55],"existing":[56],"lower":[59],"than":[60],"attracting":[61],"new":[62],"ones.":[63],"In":[64],"addition,":[65],"high":[66],"will":[69],"attract":[70],"more":[71],"join":[74],"carrying":[77],"out":[78],"projects.":[83],"study":[85],"aims":[86],"examine":[88],"factors":[90,140],"affecting":[91],"from":[100,116],"perspective":[102],"users,":[104],"including":[105],"trust,":[106],"satisfaction,":[107],"flow":[108,157],"experience":[109,158],"subjective":[111],"norms.":[112],"Drawing":[113],"on":[114],"data":[115],"252":[117],"questionnaires":[118],"distributed":[119],"adopting":[122],"platforms,":[124],"structural":[125],"equation":[126],"model":[127],"was":[128],"used":[129],"test":[131],"hypotheses.":[133],"The":[134],"research":[135],"results":[136],"show":[137],"these":[139],"positively":[141,153,159],"influence":[142],"through":[145],"mediation":[147],"adoption":[149],"intention.":[150],"Moreover,":[151],"satisfaction":[152],"affects":[154,160],"trust":[155],"satisfaction.":[161]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}