{"id":"https://openalex.org/W3118236843","doi":"https://doi.org/10.1109/ieem45057.2020.9309758","title":"Performance Analysis for a Two-stage Queuing System with Online Service","display_name":"Performance Analysis for a Two-stage Queuing System with Online Service","publication_year":2020,"publication_date":"2020-12-14","ids":{"openalex":"https://openalex.org/W3118236843","doi":"https://doi.org/10.1109/ieem45057.2020.9309758","mag":"3118236843"},"language":"en","primary_location":{"id":"doi:10.1109/ieem45057.2020.9309758","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem45057.2020.9309758","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2020 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100357081","display_name":"Liying Zhang","orcid":"https://orcid.org/0000-0001-7742-4985"},"institutions":[{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]},{"id":"https://openalex.org/I4210114105","display_name":"Tsinghua\u2013Berkeley Shenzhen Institute","ror":"https://ror.org/02hhwwz98","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210114105","https://openalex.org/I95457486","https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Liying Zhang","raw_affiliation_strings":["Tsinghua-Berkeley Shenzhen Institute, Tsinghua University, Shenzhen, China"],"affiliations":[{"raw_affiliation_string":"Tsinghua-Berkeley Shenzhen Institute, Tsinghua University, Shenzhen, China","institution_ids":["https://openalex.org/I4210114105","https://openalex.org/I99065089"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100375307","display_name":"Xiao Li","orcid":"https://orcid.org/0000-0002-7992-3873"},"institutions":[{"id":"https://openalex.org/I4210114105","display_name":"Tsinghua\u2013Berkeley Shenzhen Institute","ror":"https://ror.org/02hhwwz98","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210114105","https://openalex.org/I95457486","https://openalex.org/I99065089"]},{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Li Xiao","raw_affiliation_strings":["Tsinghua-Berkeley Shenzhen Institute, Tsinghua University, Shenzhen, China"],"affiliations":[{"raw_affiliation_string":"Tsinghua-Berkeley Shenzhen Institute, Tsinghua University, Shenzhen, China","institution_ids":["https://openalex.org/I4210114105","https://openalex.org/I99065089"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5100357081"],"corresponding_institution_ids":["https://openalex.org/I4210114105","https://openalex.org/I99065089"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.25856067,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"878","last_page":"882"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11409","display_name":"Advanced Wireless Network Optimization","score":0.9883000254631042,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9620000123977661,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.675218939781189},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6634745597839355},{"id":"https://openalex.org/keywords/throughput","display_name":"Throughput","score":0.6401421427726746},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.6382497549057007},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.5462183952331543},{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.5379458665847778},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4666072726249695},{"id":"https://openalex.org/keywords/stage","display_name":"Stage (stratigraphy)","score":0.45782384276390076},{"id":"https://openalex.org/keywords/preference","display_name":"Preference","score":0.4438864290714264},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.23785799741744995},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.21291670203208923},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.150028795003891},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1465265452861786},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.124306321144104},{"id":"https://openalex.org/keywords/wireless","display_name":"Wireless","score":0.07917922735214233}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.675218939781189},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6634745597839355},{"id":"https://openalex.org/C157764524","wikidata":"https://www.wikidata.org/wiki/Q1383412","display_name":"Throughput","level":3,"score":0.6401421427726746},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.6382497549057007},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.5462183952331543},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.5379458665847778},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4666072726249695},{"id":"https://openalex.org/C146357865","wikidata":"https://www.wikidata.org/wiki/Q1123245","display_name":"Stage (stratigraphy)","level":2,"score":0.45782384276390076},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.4438864290714264},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.23785799741744995},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.21291670203208923},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.150028795003891},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1465265452861786},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.124306321144104},{"id":"https://openalex.org/C555944384","wikidata":"https://www.wikidata.org/wiki/Q249","display_name":"Wireless","level":2,"score":0.07917922735214233},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ieem45057.2020.9309758","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem45057.2020.9309758","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2020 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4699999988079071,"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1521183774","https://openalex.org/W1980030032","https://openalex.org/W1988576875","https://openalex.org/W2108252519","https://openalex.org/W2110315355","https://openalex.org/W2127503699","https://openalex.org/W2766386424","https://openalex.org/W3123594288"],"related_works":["https://openalex.org/W2136583354","https://openalex.org/W2111238207","https://openalex.org/W2760721665","https://openalex.org/W2090624569","https://openalex.org/W2107954672","https://openalex.org/W330130819","https://openalex.org/W2163664144","https://openalex.org/W2715808470","https://openalex.org/W4378449726","https://openalex.org/W2963353891"],"abstract_inverted_index":{"We":[0,90,111,123],"consider":[1,112],"a":[2,23],"two-stage":[3],"queueing":[4],"system":[5,109,117,132],"where":[6],"the":[7,19,42,50,68,86,92,102,105,126,169],"first":[8,69,87],"stage":[9,21,70,88],"represents":[10,22],"an":[11],"online":[12,106,129,170],"channel":[13,107,130],"(official":[14],"website":[15],"or":[16,65,164],"apps)":[17],"and":[18,41,82,100,120,140,148],"second":[20,51],"face-to-face":[24],"service.":[25],"There":[26],"are":[27],"two":[28,37,113],"streams":[29],"of":[30,39,55,67,95,104,128],"customers,":[31],"one":[32],"is":[33,44,134,161],"passionate":[34],"to":[35,47,62,115],"experience":[36],"stages":[38],"service":[40,71,159],"other":[43],"only":[45],"willing":[46],"go":[48],"through":[49],"stage.":[52],"This":[53],"kind":[54],"customer":[56],"behavioral":[57],"preference":[58,99],"may":[59,76,137,144],"be":[60,78],"due":[61],"different":[63,98],"personality":[64],"availability":[66],"(for":[72],"example,":[73],"elder":[74],"people":[75],"not":[77],"familiar":[79],"with":[80,97],"smartphone":[81],"thus":[83],"cannot":[84],"access":[85],"service).":[89],"characterize":[91],"joining":[93],"equilibrium":[94],"customers":[96],"investigate":[101],"impact":[103,127],"on":[108,131],"performance.":[110],"measures":[114],"evaluate":[116],"performance:":[118],"throughput":[119,139,147],"social":[121,141,149],"welfare.":[122,150],"show":[124],"that":[125],"performance":[133],"mixed:":[135],"it":[136,143],"improve":[138],"welfare;":[142],"also":[145],"impair":[146],"In":[151],"addition,":[152],"we":[153],"provide":[154],"sufficient":[155],"conditions":[156],"under":[157],"which":[158],"provider":[160],"better":[162],"off":[163,166],"worse":[165],"by":[167],"operating":[168],"channel.":[171]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
