{"id":"https://openalex.org/W3003575590","doi":"https://doi.org/10.1109/ieem44572.2019.8978903","title":"Service Supply Chain Management Process Capabilities: A Theoretical Framework and Empirical Study","display_name":"Service Supply Chain Management Process Capabilities: A Theoretical Framework and Empirical Study","publication_year":2019,"publication_date":"2019-12-01","ids":{"openalex":"https://openalex.org/W3003575590","doi":"https://doi.org/10.1109/ieem44572.2019.8978903","mag":"3003575590"},"language":"en","primary_location":{"id":"doi:10.1109/ieem44572.2019.8978903","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem44572.2019.8978903","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077707924","display_name":"Pattama Lenuwat","orcid":"https://orcid.org/0000-0002-9372-0669"},"institutions":[{"id":"https://openalex.org/I108108428","display_name":"Thammasat University","ror":"https://ror.org/002yp7f20","country_code":"TH","type":"education","lineage":["https://openalex.org/I108108428"]}],"countries":["TH"],"is_corresponding":true,"raw_author_name":"Pattama Lenuwat","raw_affiliation_strings":["Thammasat Business School,Bangkok,Thailand"],"affiliations":[{"raw_affiliation_string":"Thammasat Business School,Bangkok,Thailand","institution_ids":["https://openalex.org/I108108428"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079483069","display_name":"Sakun Boon\u2010itt","orcid":"https://orcid.org/0000-0003-1836-4841"},"institutions":[{"id":"https://openalex.org/I108108428","display_name":"Thammasat University","ror":"https://ror.org/002yp7f20","country_code":"TH","type":"education","lineage":["https://openalex.org/I108108428"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Sakun Boon-Itt","raw_affiliation_strings":["Thammasat Business School,Department of Operations Management,Bangkok,Thailand"],"affiliations":[{"raw_affiliation_string":"Thammasat Business School,Department of Operations Management,Bangkok,Thailand","institution_ids":["https://openalex.org/I108108428"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5077707924"],"corresponding_institution_ids":["https://openalex.org/I108108428"],"apc_list":null,"apc_paid":null,"fwci":0.5328,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.76726078,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"248","last_page":"252"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.700186550617218},{"id":"https://openalex.org/keywords/service-management","display_name":"Service management","score":0.6258019804954529},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"Supply chain management","score":0.6180618405342102},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5803329944610596},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5534614324569702},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5281633734703064},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5017118453979492},{"id":"https://openalex.org/keywords/resource-management","display_name":"Resource management (computing)","score":0.4657125771045685},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45745766162872314},{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.45282915234565735},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.10479161143302917}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.700186550617218},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.6258019804954529},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.6180618405342102},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5803329944610596},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5534614324569702},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5281633734703064},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5017118453979492},{"id":"https://openalex.org/C2780609101","wikidata":"https://www.wikidata.org/wiki/Q17156588","display_name":"Resource management (computing)","level":2,"score":0.4657125771045685},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45745766162872314},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.45282915234565735},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10479161143302917},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ieem44572.2019.8978903","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem44572.2019.8978903","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.41999998688697815}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W1532228128","https://openalex.org/W1965744159","https://openalex.org/W1973801573","https://openalex.org/W1987258130","https://openalex.org/W1992244881","https://openalex.org/W2007006972","https://openalex.org/W2035934714","https://openalex.org/W2080878748","https://openalex.org/W2082246688","https://openalex.org/W2085089829","https://openalex.org/W2100013973","https://openalex.org/W2108641088","https://openalex.org/W2112170191","https://openalex.org/W2127396574","https://openalex.org/W2137247419","https://openalex.org/W2161100273","https://openalex.org/W2163741680","https://openalex.org/W2208815992","https://openalex.org/W2333314460","https://openalex.org/W2338317225","https://openalex.org/W2648679851","https://openalex.org/W2913796145","https://openalex.org/W3122296665","https://openalex.org/W3126094737","https://openalex.org/W6688366142","https://openalex.org/W6703718158"],"related_works":["https://openalex.org/W4237692720","https://openalex.org/W2736429398","https://openalex.org/W2110009825","https://openalex.org/W2259073436","https://openalex.org/W4239025974","https://openalex.org/W101190430","https://openalex.org/W2555529043","https://openalex.org/W2088439245","https://openalex.org/W2983500849","https://openalex.org/W3024999678"],"abstract_inverted_index":{"Service":[0],"Supply":[1],"Chain":[2],"Management":[3],"(SSCM)":[4],"process":[5,61],"capabilities":[6],"consist":[7],"of":[8],"seven":[9,21],"dimensions":[10],"that":[11,28,53],"are":[12,64],"interrelated.":[13],"This":[14],"paper":[15],"investigated":[16],"the":[17,20,26,38,74],"relationship":[18],"among":[19,43],"dimensions.":[22],"Our":[23],"findings":[24],"support":[25],"idea":[27],"information":[29],"technology":[30],"management":[31,57,62,70,78],"(ITM)":[32],"is":[33,73],"a":[34],"key":[35],"driver":[36],"in":[37],"process.":[39],"It":[40],"supports":[41],"collaboration":[42],"various":[44],"actors":[45],"such":[46],"as":[47],"customers":[48],"and":[49,59],"suppliers.":[50],"Based":[51],"on":[52],"collaboration,":[54],"service":[55],"performance":[56],"(SPM)":[58],"order":[60],"(OPM)":[63],"integrated":[65],"to":[66,76],"achieve":[67],"capacity":[68],"resource":[69],"(CAP)":[71],"which":[72],"bypass":[75],"demand":[77],"(DM).":[79]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}