{"id":"https://openalex.org/W2910076036","doi":"https://doi.org/10.1109/ieem.2018.8607475","title":"\u2018Strategy Making\u2019, Not Re-engineering: Thinking Ahead, Again, and Across for Process Innovation in Home Care","display_name":"\u2018Strategy Making\u2019, Not Re-engineering: Thinking Ahead, Again, and Across for Process Innovation in Home Care","publication_year":2018,"publication_date":"2018-12-01","ids":{"openalex":"https://openalex.org/W2910076036","doi":"https://doi.org/10.1109/ieem.2018.8607475","mag":"2910076036"},"language":"en","primary_location":{"id":"doi:10.1109/ieem.2018.8607475","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem.2018.8607475","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108702091","display_name":"Desmond Wong","orcid":null},"institutions":[{"id":"https://openalex.org/I191240316","display_name":"University of Hull","ror":"https://ror.org/04nkhwh30","country_code":"GB","type":"education","lineage":["https://openalex.org/I191240316"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"D.Y.S. Wong","raw_affiliation_strings":["Hull University Business School, University of Hull, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hull University Business School, University of Hull, United Kingdom","institution_ids":["https://openalex.org/I191240316"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028494831","display_name":"Y. Hiew","orcid":"https://orcid.org/0009-0002-7945-6731"},"institutions":[{"id":"https://openalex.org/I165932596","display_name":"National University of Singapore","ror":"https://ror.org/01tgyzw49","country_code":"SG","type":"education","lineage":["https://openalex.org/I165932596"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Y.L. Hiew","raw_affiliation_strings":["Lee Kuan Yew School of Public Policy, National University of Singapore, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lee Kuan Yew School of Public Policy, National University of Singapore, Singapore","institution_ids":["https://openalex.org/I165932596"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.34693069,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"85","issue":null,"first_page":"1175","last_page":"1180"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11376","display_name":"Geriatric Care and Nursing Homes","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11376","display_name":"Geriatric Care and Nursing Homes","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9853000044822693,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13594","display_name":"Healthcare innovation and challenges","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.5796797275543213},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5786439776420593},{"id":"https://openalex.org/keywords/workflow","display_name":"Workflow","score":0.5145379900932312},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4918365478515625},{"id":"https://openalex.org/keywords/innovation-management","display_name":"Innovation management","score":0.4697706401348114},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4573670029640198},{"id":"https://openalex.org/keywords/psychological-intervention","display_name":"Psychological intervention","score":0.4519954025745392},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.44179320335388184},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.42093127965927124},{"id":"https://openalex.org/keywords/action","display_name":"Action (physics)","score":0.41048693656921387},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.39345306158065796},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.38966742157936096},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2928626537322998},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.24394449591636658},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.24339506030082703},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.20353060960769653},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.13171082735061646},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.13124734163284302}],"concepts":[{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.5796797275543213},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5786439776420593},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.5145379900932312},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4918365478515625},{"id":"https://openalex.org/C186037533","wikidata":"https://www.wikidata.org/wiki/Q794803","display_name":"Innovation management","level":2,"score":0.4697706401348114},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4573670029640198},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.4519954025745392},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.44179320335388184},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.42093127965927124},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.41048693656921387},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.39345306158065796},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.38966742157936096},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2928626537322998},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24394449591636658},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.24339506030082703},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.20353060960769653},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.13171082735061646},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.13124734163284302},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ieem.2018.8607475","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem.2018.8607475","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6499999761581421,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W246478161","https://openalex.org/W589437426","https://openalex.org/W620967894","https://openalex.org/W2138317761","https://openalex.org/W2154991468","https://openalex.org/W2474257292","https://openalex.org/W2497205572","https://openalex.org/W2519326014","https://openalex.org/W4206298183","https://openalex.org/W6727097917","https://openalex.org/W6806864087"],"related_works":["https://openalex.org/W2098460694","https://openalex.org/W2066982241","https://openalex.org/W2107490286","https://openalex.org/W2389794871","https://openalex.org/W1965368082","https://openalex.org/W3215709769","https://openalex.org/W2527957547","https://openalex.org/W4230399773","https://openalex.org/W2624279636","https://openalex.org/W2283395475"],"abstract_inverted_index":{"As":[0],"a":[1,82,88,111,128,138,143],"result":[2],"of":[3,42,158],"information":[4],"asymmetry":[5],"and":[6,37,46,108,120,132,150],"uncertainty,":[7],"home":[8],"care":[9,79],"(HC)":[10],"is":[11,55,168],"unamenable":[12],"to":[13,22,34,48,78,84,87,90,102,115,122,170],"conventional":[14],"re-engineering.":[15],"Paradoxically,":[16],"patients":[17],"can":[18],"experience":[19,27],"long":[20],"access":[21,77],"care,":[23],"while":[24,93],"service":[25,95],"providers":[26],"low":[28],"productivity.":[29],"Our":[30],"action":[31],"research":[32],"sought":[33],"adapt":[35],"Neo":[36],"Chen's":[38],"(2007)":[39],"conceptual":[40],"framework":[41,54],"thinking":[43,117],"ahead,":[44,118],"again,":[45,119],"across":[47,121],"process":[49,123,174],"innovation":[50,60,124,175],"in":[51,61,125,176],"HC.":[52,177],"The":[53],"derived":[56],"from":[57,81,100,164],"public":[58],"sector":[59],"Singapore,":[62],"pursued":[63],"amid":[64],"`black":[65],"box'":[66],"uncertainty.":[67],"Overall,":[68],"we":[69],"obtained":[70],"proof-of-concept":[71],"by":[72],"achieving":[73],"desired":[74],"outcomes:":[75],"Patients'":[76],"shortened":[80],"7":[83],"90":[85],"day-range":[86],"1":[89],"3-day":[91],"range,":[92],"the":[94,155],"provider's":[96],"productivity":[97],"was":[98],"raised":[99],"38%":[101],"65%.":[103],"In":[104],"turn,":[105],"our":[106],"data":[107],"reflections":[109],"suggest":[110],"fairly":[112],"systematic":[113],"approach":[114],"adapting":[116,151],"HC,":[126],"with":[127,162],"real-world":[129],"case,":[130],"tables,":[131],"figures":[133],"for":[134,145],"reference.":[135],"We":[136],"propose":[137],"strategy":[139],"making":[140],"analogy":[141],"as":[142,154],"guide":[144],"broad":[146],"analyses-syntheses,":[147],"surfacing":[148],"options,":[149],"workflow":[152],"activities":[153],"basic":[156],"unit":[157],"analysis.":[159],"Action":[160],"research,":[161],"support":[163],"change":[165],"management":[166],"interventions,":[167],"likely":[169],"yield":[171],"more":[172],"effective":[173]},"counts_by_year":[],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}