{"id":"https://openalex.org/W2908585627","doi":"https://doi.org/10.1109/ieem.2018.8607345","title":"Testing and Extending P-Transqual Public Transport Service Quality Model: A Causal Approach","display_name":"Testing and Extending P-Transqual Public Transport Service Quality Model: A Causal Approach","publication_year":2018,"publication_date":"2018-12-01","ids":{"openalex":"https://openalex.org/W2908585627","doi":"https://doi.org/10.1109/ieem.2018.8607345","mag":"2908585627"},"language":"en","primary_location":{"id":"doi:10.1109/ieem.2018.8607345","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem.2018.8607345","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078058873","display_name":"Iriana Bakti","orcid":null},"institutions":[{"id":"https://openalex.org/I19128659","display_name":"Indonesian Institute of Sciences","ror":"https://ror.org/03d7c1451","country_code":"ID","type":"facility","lineage":["https://openalex.org/I19128659"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"I. G. M. Y. Bakti","raw_affiliation_strings":["Indonesian Institute of Sciences, Banten, Indonesia"],"affiliations":[{"raw_affiliation_string":"Indonesian Institute of Sciences, Banten, Indonesia","institution_ids":["https://openalex.org/I19128659"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024331118","display_name":"Tri Rakhmawati","orcid":"https://orcid.org/0000-0002-6988-599X"},"institutions":[{"id":"https://openalex.org/I19128659","display_name":"Indonesian Institute of Sciences","ror":"https://ror.org/03d7c1451","country_code":"ID","type":"facility","lineage":["https://openalex.org/I19128659"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"T. Rakhmawati","raw_affiliation_strings":["Indonesian Institute of Sciences, Banten, Indonesia"],"affiliations":[{"raw_affiliation_string":"Indonesian Institute of Sciences, Banten, Indonesia","institution_ids":["https://openalex.org/I19128659"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081025006","display_name":"Sih Damayanti","orcid":"https://orcid.org/0000-0003-1110-7367"},"institutions":[{"id":"https://openalex.org/I19128659","display_name":"Indonesian Institute of Sciences","ror":"https://ror.org/03d7c1451","country_code":"ID","type":"facility","lineage":["https://openalex.org/I19128659"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"S. Damayanti","raw_affiliation_strings":["Indonesian Institute of Sciences, Banten, Indonesia"],"affiliations":[{"raw_affiliation_string":"Indonesian Institute of Sciences, Banten, Indonesia","institution_ids":["https://openalex.org/I19128659"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030076262","display_name":"Sik Sumaedi","orcid":"https://orcid.org/0000-0003-3616-5977"},"institutions":[{"id":"https://openalex.org/I19128659","display_name":"Indonesian Institute of Sciences","ror":"https://ror.org/03d7c1451","country_code":"ID","type":"facility","lineage":["https://openalex.org/I19128659"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"S. Sumaedi","raw_affiliation_strings":["Indonesian Institute of Sciences, Banten, Indonesia"],"affiliations":[{"raw_affiliation_string":"Indonesian Institute of Sciences, Banten, Indonesia","institution_ids":["https://openalex.org/I19128659"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077810307","display_name":"Medi Yarmen","orcid":"https://orcid.org/0000-0002-3598-8122"},"institutions":[{"id":"https://openalex.org/I19128659","display_name":"Indonesian Institute of Sciences","ror":"https://ror.org/03d7c1451","country_code":"ID","type":"facility","lineage":["https://openalex.org/I19128659"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"M. Yarmen","raw_affiliation_strings":["Indonesian Institute of Sciences, Banten, Indonesia"],"affiliations":[{"raw_affiliation_string":"Indonesian Institute of Sciences, Banten, Indonesia","institution_ids":["https://openalex.org/I19128659"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5078058873"],"corresponding_institution_ids":["https://openalex.org/I19128659"],"apc_list":null,"apc_paid":null,"fwci":0.3316,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.73680352,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1563","last_page":"1567"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9743000268936157,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/paratransit","display_name":"Paratransit","score":0.8707876205444336},{"id":"https://openalex.org/keywords/public-transport","display_name":"Public transport","score":0.7657976150512695},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.6665669083595276},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6507612466812134},{"id":"https://openalex.org/keywords/cronbachs-alpha","display_name":"Cronbach's alpha","score":0.5646056532859802},{"id":"https://openalex.org/keywords/goodness-of-fit","display_name":"Goodness of fit","score":0.5369557738304138},{"id":"https://openalex.org/keywords/transport-engineering","display_name":"Transport engineering","score":0.5318201780319214},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4885636270046234},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4723459482192993},{"id":"https://openalex.org/keywords/dimension","display_name":"Dimension (graph theory)","score":0.4688008427619934},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.42203956842422485},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.28529906272888184},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2479436695575714},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.19106841087341309},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.16030171513557434}],"concepts":[{"id":"https://openalex.org/C2777853934","wikidata":"https://www.wikidata.org/wiki/Q2564783","display_name":"Paratransit","level":3,"score":0.8707876205444336},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.7657976150512695},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6665669083595276},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6507612466812134},{"id":"https://openalex.org/C106906290","wikidata":"https://www.wikidata.org/wiki/Q1140909","display_name":"Cronbach's alpha","level":3,"score":0.5646056532859802},{"id":"https://openalex.org/C132480984","wikidata":"https://www.wikidata.org/wiki/Q2034239","display_name":"Goodness of fit","level":2,"score":0.5369557738304138},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.5318201780319214},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4885636270046234},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4723459482192993},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.4688008427619934},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42203956842422485},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.28529906272888184},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2479436695575714},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19106841087341309},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.16030171513557434},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ieem.2018.8607345","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem.2018.8607345","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W31284795","https://openalex.org/W1496251530","https://openalex.org/W1538996593","https://openalex.org/W1551790223","https://openalex.org/W1581943768","https://openalex.org/W1820801730","https://openalex.org/W1879201328","https://openalex.org/W1994415176","https://openalex.org/W2002362535","https://openalex.org/W2030863191","https://openalex.org/W2073345837","https://openalex.org/W2073493708","https://openalex.org/W2075950416","https://openalex.org/W2111443675","https://openalex.org/W2120517381","https://openalex.org/W2148219776","https://openalex.org/W2158476549","https://openalex.org/W2163098887","https://openalex.org/W2199628872","https://openalex.org/W2328756156","https://openalex.org/W2483492282","https://openalex.org/W4233743281","https://openalex.org/W4255672983"],"related_works":["https://openalex.org/W1216168223","https://openalex.org/W2295584324","https://openalex.org/W2127931060","https://openalex.org/W609569278","https://openalex.org/W4250077683","https://openalex.org/W2905199447","https://openalex.org/W4390864240","https://openalex.org/W608812129","https://openalex.org/W4247733203","https://openalex.org/W785021342"],"abstract_inverted_index":{"This":[0],"paper":[1,21],"aims":[2],"to":[3,45],"propose":[4],"and":[5,78,83,103,113],"test":[6],"an":[7],"extended":[8],"P-Transqual":[9],"public":[10],"transport":[11],"(PT)":[12],"passengers'":[13,118,131,140],"perceived":[14,120],"service":[15,121],"quality":[16],"(PSQ)":[17],"model.":[18],"Furthermore,":[19,105],"this":[20],"also":[22,61,108],"investigated":[23],"the":[24,30,126],"contribution":[25],"of":[26,29,100],"each":[27],"dimension":[28,124],"model":[31,96],"on":[32,129],"overall":[33,119,132,141],"PSQ.":[34,133],"The":[35,48,89],"research":[36,90],"used":[37],"a":[38],"quantitative":[39],"approach.":[40],"A":[41],"survey":[42],"was":[43],"conducted":[44],"collect":[46],"data.":[47],"respondents":[49],"are":[50,55],"177":[51],"PT":[52,117,130,139],"passengers,":[53,63,65,68,72,77],"which":[54],"not":[56,137],"only":[57],"paratransit":[58],"passengers":[59],"but":[60],"minibus":[62],"bus":[64,69],"commuter":[66],"rail":[67],"rapid":[70],"transit":[71],"mini-taxi":[73],"with":[74],"three":[75],"wheels":[76],"taxi":[79],"passengers.":[80],"CFA,":[81],"SEM,":[82],"Cronbach":[84],"Alpha":[85],"analysis":[86],"were":[87],"employed.":[88],"results":[91],"show":[92],"that":[93,110],"our":[94],"proposed":[95],"has":[97,125],"good":[98],"goodness":[99],"fit,":[101],"validity,":[102],"reliability.":[104],"it":[106],"is":[107],"found":[109],"personnel,":[111],"tangible,":[112],"comfort":[114],"significantly":[115],"influence":[116],"quality.":[122],"Personnel":[123],"largest":[127],"effect":[128],"However,":[134],"reliability":[135],"does":[136],"affect":[138],"PSQ":[142],"significantly.":[143]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-03-25T13:04:00.132906","created_date":"2025-10-10T00:00:00"}
