{"id":"https://openalex.org/W2241617141","doi":"https://doi.org/10.1109/ieem.2015.7385946","title":"Triggering an internal service innovation in manufacturing firms","display_name":"Triggering an internal service innovation in manufacturing firms","publication_year":2015,"publication_date":"2015-12-01","ids":{"openalex":"https://openalex.org/W2241617141","doi":"https://doi.org/10.1109/ieem.2015.7385946","mag":"2241617141"},"language":"en","primary_location":{"id":"doi:10.1109/ieem.2015.7385946","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem.2015.7385946","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049560173","display_name":"Yapu Zhao","orcid":"https://orcid.org/0000-0001-9068-8395"},"institutions":[{"id":"https://openalex.org/I51213786","display_name":"Vestfold University College","ror":"https://ror.org/00zcy2665","country_code":"NO","type":"education","lineage":["https://openalex.org/I2801380234","https://openalex.org/I51213786"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Y. Y. Zhao","raw_affiliation_strings":["Buskerud and Vestfold University College, Norwegian Institute of Systems Engineering, Kongsberg, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Buskerud and Vestfold University College, Norwegian Institute of Systems Engineering, Kongsberg, Norway","institution_ids":["https://openalex.org/I51213786"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042718228","display_name":"J. Kafka","orcid":null},"institutions":[{"id":"https://openalex.org/I51213786","display_name":"Vestfold University College","ror":"https://ror.org/00zcy2665","country_code":"NO","type":"education","lineage":["https://openalex.org/I2801380234","https://openalex.org/I51213786"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"J. Kafka","raw_affiliation_strings":["Buskerud and Vestfold University College, Norwegian Institute of Systems Engineering, Kongsberg, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Buskerud and Vestfold University College, Norwegian Institute of Systems Engineering, Kongsberg, Norway","institution_ids":["https://openalex.org/I51213786"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I51213786"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":"18","issue":null,"first_page":"1742","last_page":"1746"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9886000156402588,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6706284880638123},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6326035857200623},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.6157821416854858},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6132039427757263},{"id":"https://openalex.org/keywords/innovation-management","display_name":"Innovation management","score":0.5895829796791077},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.570280134677887},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.4415375590324402},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.42984724044799805},{"id":"https://openalex.org/keywords/tertiary-sector-of-the-economy","display_name":"Tertiary sector of the economy","score":0.4221877455711365},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.414331316947937},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4142058789730072},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.37926727533340454},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2605823874473572}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6706284880638123},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6326035857200623},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.6157821416854858},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6132039427757263},{"id":"https://openalex.org/C186037533","wikidata":"https://www.wikidata.org/wiki/Q794803","display_name":"Innovation management","level":2,"score":0.5895829796791077},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.570280134677887},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.4415375590324402},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.42984724044799805},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.4221877455711365},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.414331316947937},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4142058789730072},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37926727533340454},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2605823874473572},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ieem.2015.7385946","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem.2015.7385946","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6600000262260437}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W1527311855","https://openalex.org/W1543286108","https://openalex.org/W1544700482","https://openalex.org/W1965039484","https://openalex.org/W1965757155","https://openalex.org/W1972084193","https://openalex.org/W1990375583","https://openalex.org/W1991656032","https://openalex.org/W2006479099","https://openalex.org/W2027532824","https://openalex.org/W2048520924","https://openalex.org/W2051969599","https://openalex.org/W2059095876","https://openalex.org/W2065054586","https://openalex.org/W2065364919","https://openalex.org/W2089775104","https://openalex.org/W2091913006","https://openalex.org/W2125214902","https://openalex.org/W2130926829","https://openalex.org/W2144884044","https://openalex.org/W2156493768","https://openalex.org/W2268460453","https://openalex.org/W2319657889","https://openalex.org/W2571302795","https://openalex.org/W3123869293","https://openalex.org/W4231982792","https://openalex.org/W6693452704"],"related_works":["https://openalex.org/W2098460694","https://openalex.org/W3215709769","https://openalex.org/W2066982241","https://openalex.org/W2107490286","https://openalex.org/W2389794871","https://openalex.org/W1965368082","https://openalex.org/W2527957547","https://openalex.org/W2089728172","https://openalex.org/W4230399773","https://openalex.org/W2624279636"],"abstract_inverted_index":{"The":[0],"importance":[1],"of":[2,9,39,48],"a":[3,7,23,32,61,112,128,137],"service":[4,24,51,95,144],"innovation":[5,25,52],"as":[6],"result":[8],"increasing":[10],"competition":[11],"and":[12,53,66,74],"customer":[13],"demands":[14],"in":[15],"manufacturing":[16,40],"firms":[17],"has":[18],"been":[19],"widely":[20],"recognized.":[21],"Especially,":[22],"can":[26],"be":[27,108],"incorporated":[28],"internally":[29],"to":[30,92,107,119,121,135],"sustain":[31],"firm'":[33],"competitive":[34],"advantage.":[35],"In":[36],"the":[37,45,68,81,87,99,102,123],"context":[38],"firms,":[41],"this":[42],"study":[43,59],"investigates":[44],"triggering":[46],"factors":[47],"an":[49,93,142],"internal":[50,71,82,94,125,143],"its":[54],"corresponding":[55],"implementation":[56],"strategy.":[57],"This":[58],"adopts":[60],"multiple":[62],"case":[63],"studies":[64],"method":[65],"examines":[67],"critical":[69],"factors:":[70],"user":[72,83],"involvement":[73,84],"top":[75],"management":[76],"support.":[77],"It":[78],"is":[79,85,105,116,133],"found":[80,134],"neither":[86],"trigger":[88],"nor":[89],"significantly":[90],"contributing":[91],"innovation's":[96,145],"success.":[97,146],"On":[98],"other":[100],"hand,":[101],"top-management":[103],"support":[104],"ascertained":[106],"crucial":[109],"for":[110],"such":[111],"success;":[113],"top-down":[114],"approach":[115],"more":[117],"likely":[118],"happen":[120],"implement":[122],"new":[124,129],"service.":[126],"Additionally,":[127],"factor,":[130],"economic":[131],"freedom,":[132],"have":[136],"significant":[138],"impact":[139],"(positive)":[140],"on":[141]},"counts_by_year":[],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}