{"id":"https://openalex.org/W2069765833","doi":"https://doi.org/10.1109/ieem.2011.6118129","title":"A prescriptive approach to understand customer needs using value-focused thinking","display_name":"A prescriptive approach to understand customer needs using value-focused thinking","publication_year":2011,"publication_date":"2011-12-01","ids":{"openalex":"https://openalex.org/W2069765833","doi":"https://doi.org/10.1109/ieem.2011.6118129","mag":"2069765833"},"language":"en","primary_location":{"id":"doi:10.1109/ieem.2011.6118129","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem.2011.6118129","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 IEEE International Conference on Industrial Engineering and Engineering Management","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100639549","display_name":"Xinwei Zhang","orcid":"https://orcid.org/0000-0002-9914-6274"},"institutions":[{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I134560555","display_name":"Universit\u00e9 Toulouse III - Paul Sabatier","ror":"https://ror.org/02v6kpv12","country_code":"FR","type":"education","lineage":["https://openalex.org/I134560555"]},{"id":"https://openalex.org/I17866349","display_name":"Universit\u00e9 F\u00e9d\u00e9rale de Toulouse Midi-Pyr\u00e9n\u00e9es","ror":"https://ror.org/004raaa70","country_code":"FR","type":"education","lineage":["https://openalex.org/I17866349"]},{"id":"https://openalex.org/I190497903","display_name":"Laboratoire d'Analyse et d'Architecture des Syst\u00e8mes","ror":"https://ror.org/03vcm6439","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I190497903","https://openalex.org/I193033237","https://openalex.org/I196454796","https://openalex.org/I205747304","https://openalex.org/I4210095849","https://openalex.org/I4210152422","https://openalex.org/I4210159245","https://openalex.org/I4405258862","https://openalex.org/I4405259414"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Xinwei Zhang","raw_affiliation_strings":["LAAS, CNRS, Toulouse, France","UPS, INSA, INP, ISAE ; UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France","UPS, INSA, INP, ISAE","UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LAAS, CNRS, Toulouse, France","institution_ids":["https://openalex.org/I190497903","https://openalex.org/I1294671590"]},{"raw_affiliation_string":"UPS, INSA, INP, ISAE ; UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France","institution_ids":["https://openalex.org/I134560555","https://openalex.org/I17866349","https://openalex.org/I190497903"]},{"raw_affiliation_string":"UPS, INSA, INP, ISAE","institution_ids":[]},{"raw_affiliation_string":"UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France","institution_ids":["https://openalex.org/I17866349","https://openalex.org/I190497903"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067104550","display_name":"Guillaume Auriol","orcid":"https://orcid.org/0009-0001-2775-5345"},"institutions":[{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I134560555","display_name":"Universit\u00e9 Toulouse III - Paul Sabatier","ror":"https://ror.org/02v6kpv12","country_code":"FR","type":"education","lineage":["https://openalex.org/I134560555"]},{"id":"https://openalex.org/I17866349","display_name":"Universit\u00e9 F\u00e9d\u00e9rale de Toulouse Midi-Pyr\u00e9n\u00e9es","ror":"https://ror.org/004raaa70","country_code":"FR","type":"education","lineage":["https://openalex.org/I17866349"]},{"id":"https://openalex.org/I190497903","display_name":"Laboratoire d'Analyse et d'Architecture des Syst\u00e8mes","ror":"https://ror.org/03vcm6439","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I190497903","https://openalex.org/I193033237","https://openalex.org/I196454796","https://openalex.org/I205747304","https://openalex.org/I4210095849","https://openalex.org/I4210152422","https://openalex.org/I4210159245","https://openalex.org/I4405258862","https://openalex.org/I4405259414"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Guillaume Auriol","raw_affiliation_strings":["LAAS, CNRS, Toulouse, France","UPS, INSA, INP, ISAE ; UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France","UPS, INSA, INP, ISAE","UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LAAS, CNRS, Toulouse, France","institution_ids":["https://openalex.org/I190497903","https://openalex.org/I1294671590"]},{"raw_affiliation_string":"UPS, INSA, INP, ISAE ; UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France","institution_ids":["https://openalex.org/I134560555","https://openalex.org/I17866349","https://openalex.org/I190497903"]},{"raw_affiliation_string":"UPS, INSA, INP, ISAE","institution_ids":[]},{"raw_affiliation_string":"UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France","institution_ids":["https://openalex.org/I17866349","https://openalex.org/I190497903"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5114374492","display_name":"Claude Baron","orcid":"https://orcid.org/0000-0001-9573-7002"},"institutions":[{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I134560555","display_name":"Universit\u00e9 Toulouse III - Paul Sabatier","ror":"https://ror.org/02v6kpv12","country_code":"FR","type":"education","lineage":["https://openalex.org/I134560555"]},{"id":"https://openalex.org/I17866349","display_name":"Universit\u00e9 F\u00e9d\u00e9rale de Toulouse Midi-Pyr\u00e9n\u00e9es","ror":"https://ror.org/004raaa70","country_code":"FR","type":"education","lineage":["https://openalex.org/I17866349"]},{"id":"https://openalex.org/I190497903","display_name":"Laboratoire d'Analyse et d'Architecture des Syst\u00e8mes","ror":"https://ror.org/03vcm6439","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I190497903","https://openalex.org/I193033237","https://openalex.org/I196454796","https://openalex.org/I205747304","https://openalex.org/I4210095849","https://openalex.org/I4210152422","https://openalex.org/I4210159245","https://openalex.org/I4405258862","https://openalex.org/I4405259414"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Claude Baron","raw_affiliation_strings":["LAAS, CNRS, Toulouse, France","UPS, INSA, INP, ISAE ; UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France","UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France","UPS, INSA, INP, ISAE"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LAAS, CNRS, Toulouse, France","institution_ids":["https://openalex.org/I190497903","https://openalex.org/I1294671590"]},{"raw_affiliation_string":"UPS, INSA, INP, ISAE ; UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France","institution_ids":["https://openalex.org/I134560555","https://openalex.org/I17866349","https://openalex.org/I190497903"]},{"raw_affiliation_string":"UT1, UTM, LAAS, Universit\u00e9 de Toulouse, Toulouse, France","institution_ids":["https://openalex.org/I17866349","https://openalex.org/I190497903"]},{"raw_affiliation_string":"UPS, INSA, INP, ISAE","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":"76","issue":null,"first_page":"1314","last_page":"1319"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9898999929428101,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-needs","display_name":"Customer needs","score":0.660546064376831},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6427625417709351},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.5674270987510681},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.5121338367462158},{"id":"https://openalex.org/keywords/customer-value","display_name":"Customer value","score":0.497287780046463},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.46932193636894226},{"id":"https://openalex.org/keywords/hierarchy","display_name":"Hierarchy","score":0.4090997576713562},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.40554553270339966},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3958870768547058},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22335490584373474},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15494102239608765},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.11589524149894714}],"concepts":[{"id":"https://openalex.org/C2985100168","wikidata":"https://www.wikidata.org/wiki/Q2005683","display_name":"Customer needs","level":2,"score":0.660546064376831},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6427625417709351},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.5674270987510681},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.5121338367462158},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.497287780046463},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.46932193636894226},{"id":"https://openalex.org/C31170391","wikidata":"https://www.wikidata.org/wiki/Q188619","display_name":"Hierarchy","level":2,"score":0.4090997576713562},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.40554553270339966},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3958870768547058},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22335490584373474},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15494102239608765},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.11589524149894714},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ieem.2011.6118129","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ieem.2011.6118129","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 IEEE International Conference on Industrial Engineering and Engineering Management","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7900000214576721,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W164543113","https://openalex.org/W1526323544","https://openalex.org/W1562578637","https://openalex.org/W1986808060","https://openalex.org/W2003817869","https://openalex.org/W2026233330","https://openalex.org/W2150156072","https://openalex.org/W2167316961","https://openalex.org/W2324383968","https://openalex.org/W2923680319","https://openalex.org/W3041149780","https://openalex.org/W3114913914","https://openalex.org/W4230507407","https://openalex.org/W4313037970","https://openalex.org/W6631488643"],"related_works":["https://openalex.org/W3013184534","https://openalex.org/W1983787324","https://openalex.org/W2483231811","https://openalex.org/W4284957919","https://openalex.org/W2056522381","https://openalex.org/W407745268","https://openalex.org/W2181766440","https://openalex.org/W2499260457","https://openalex.org/W4284958903","https://openalex.org/W2013827111"],"abstract_inverted_index":{"In":[0],"the":[1,16,28,53,78,117,120],"paper":[2],"a":[3,21],"prescriptive":[4],"approach":[5,118],"to":[6,14,50],"understand":[7],"customer":[8,37,54,59,75,99,127],"needs":[9,60,100,128],"is":[10,64,86,119],"proposed,":[11],"which":[12],"helps":[13],"transform":[15],"subjective,":[17],"human-centric":[18],"problem":[19],"into":[20],"more":[22],"objective,":[23],"decision-making":[24],"problem.":[25],"By":[26,67],"recognizing":[27],"diversity":[29],"of":[30,34,40,58,95,103,116,124,126],"levels":[31],"or":[32],"granularities":[33],"initially":[35],"identified":[36],"statements,":[38],"techniques":[39],"fundamental":[41],"objectives":[42,46],"hierarchy":[43],"and":[44,107,122,129],"means-ends":[45],"network":[47],"are":[48,110],"utilized":[49],"qualitatively":[51],"structure":[52],"statements.":[55],"A":[56],"set":[57],"suitable":[61],"for":[62,73,83],"measuring":[63],"then":[65],"identified.":[66],"carefully":[68],"selecting":[69],"an":[70],"appropriate":[71],"measure":[72],"each":[74],"need":[76],"in":[77,101],"set,":[79],"quantitative":[80,96],"value":[81],"model":[82],"conjoint":[84],"measurement":[85],"constructed":[87],"with":[88],"multiple":[89],"attributes":[90],"preference":[91],"theory.":[92],"The":[93,113],"implications":[94],"understanding":[97,125],"on":[98],"terms":[102],"values,":[104],"e.g.":[105],"weights":[106],"even":[108],"swap,":[109],"further":[111],"discussed.":[112],"business":[114],"benefit":[115],"breadth":[121],"depth":[123],"values.":[130]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-07-15T18:14:33.161393","created_date":"2025-10-10T00:00:00"}