{"id":"https://openalex.org/W4395448222","doi":"https://doi.org/10.1109/ictas59620.2024.10507120","title":"The Root Cause of Revenue Loss by Rapid Bus Transit Systems in South Africa","display_name":"The Root Cause of Revenue Loss by Rapid Bus Transit Systems in South Africa","publication_year":2024,"publication_date":"2024-03-07","ids":{"openalex":"https://openalex.org/W4395448222","doi":"https://doi.org/10.1109/ictas59620.2024.10507120"},"language":"en","primary_location":{"id":"doi:10.1109/ictas59620.2024.10507120","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/ictas59620.2024.10507120","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 Conference on Information Communications Technology and Society (ICTAS)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5095897446","display_name":"Sheethal Tom","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Sheethal Tom","raw_affiliation_strings":["IIE Varsity College,School of Information Technology,Cape Town,South Africa"],"affiliations":[{"raw_affiliation_string":"IIE Varsity College,School of Information Technology,Cape Town,South Africa","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5095897447","display_name":"Shamir Abrahams","orcid":null},"institutions":[{"id":"https://openalex.org/I159253421","display_name":"Cape Peninsula University of Technology","ror":"https://ror.org/056e9h402","country_code":"ZA","type":"education","lineage":["https://openalex.org/I159253421"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Shamir Abrahams","raw_affiliation_strings":["Cape Peninsula University of Technology,Department of Information Technology,Cape Town,South Africa"],"affiliations":[{"raw_affiliation_string":"Cape Peninsula University of Technology,Department of Information Technology,Cape Town,South Africa","institution_ids":["https://openalex.org/I159253421"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5095897446"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.03228778,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"30","issue":null,"first_page":"174","last_page":"179"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10298","display_name":"Urban Transport and Accessibility","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10298","display_name":"Urban Transport and Accessibility","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12306","display_name":"Urban and Freight Transport Logistics","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/revenue","display_name":"Revenue","score":0.6527770161628723},{"id":"https://openalex.org/keywords/root-cause","display_name":"Root cause","score":0.6467301845550537},{"id":"https://openalex.org/keywords/transit","display_name":"Transit (satellite)","score":0.48448774218559265},{"id":"https://openalex.org/keywords/root-cause-analysis","display_name":"Root cause analysis","score":0.41111549735069275},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.360623836517334},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3591235876083374},{"id":"https://openalex.org/keywords/public-transport","display_name":"Public transport","score":0.34683072566986084},{"id":"https://openalex.org/keywords/transport-engineering","display_name":"Transport engineering","score":0.24376338720321655},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16993498802185059},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.11895239353179932},{"id":"https://openalex.org/keywords/reliability-engineering","display_name":"Reliability engineering","score":0.08968973159790039}],"concepts":[{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.6527770161628723},{"id":"https://openalex.org/C84945661","wikidata":"https://www.wikidata.org/wiki/Q7366567","display_name":"Root cause","level":2,"score":0.6467301845550537},{"id":"https://openalex.org/C2778022998","wikidata":"https://www.wikidata.org/wiki/Q651136","display_name":"Transit (satellite)","level":3,"score":0.48448774218559265},{"id":"https://openalex.org/C130963320","wikidata":"https://www.wikidata.org/wiki/Q1401207","display_name":"Root cause analysis","level":2,"score":0.41111549735069275},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.360623836517334},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3591235876083374},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.34683072566986084},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.24376338720321655},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16993498802185059},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.11895239353179932},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.08968973159790039}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ictas59620.2024.10507120","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/ictas59620.2024.10507120","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 Conference on Information Communications Technology and Society (ICTAS)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W617092895","https://openalex.org/W2006446639","https://openalex.org/W2007043321","https://openalex.org/W2051509652","https://openalex.org/W2079049318","https://openalex.org/W2295167361","https://openalex.org/W2521517714","https://openalex.org/W2594363851","https://openalex.org/W2604949867","https://openalex.org/W2611888416","https://openalex.org/W2770118299","https://openalex.org/W2794486122","https://openalex.org/W2915025957","https://openalex.org/W2915704835","https://openalex.org/W2972112604","https://openalex.org/W2979238585","https://openalex.org/W2995038952","https://openalex.org/W2997066219","https://openalex.org/W3041681786","https://openalex.org/W3088561180","https://openalex.org/W3193539489","https://openalex.org/W3200037249","https://openalex.org/W3215124910","https://openalex.org/W4206905365","https://openalex.org/W4226155508","https://openalex.org/W4226257824","https://openalex.org/W4235298171","https://openalex.org/W4255184198","https://openalex.org/W6622407854","https://openalex.org/W6745744477","https://openalex.org/W6749877630","https://openalex.org/W6791012575","https://openalex.org/W6800648205","https://openalex.org/W6941095932","https://openalex.org/W7010810721","https://openalex.org/W7042861325"],"related_works":["https://openalex.org/W2030594396","https://openalex.org/W2754538212","https://openalex.org/W2490884653","https://openalex.org/W4200610016","https://openalex.org/W2183996497","https://openalex.org/W129587375","https://openalex.org/W2110363179","https://openalex.org/W2056250485","https://openalex.org/W2535098331","https://openalex.org/W4255366506"],"abstract_inverted_index":{"Transportation":[0],"facilities":[1],"play":[2],"an":[3],"important":[4],"role":[5],"in":[6,26,143,160],"the":[7,40,62,65,89,95,135,147,152],"socio-economic":[8],"development":[9],"of":[10,21,92,94,155],"any":[11],"country":[12],"and":[13,34,39,53,78,111,131,150],"South":[14,161],"Africa":[15],"is":[16,141],"no":[17],"exception.":[18],"The":[19,100],"implementation":[20],"Bus":[22,70,96,156],"Rapid":[23,71,97,157],"Transit":[24,72,98,158],"systems":[25,73,159],"cities":[27],"since":[28],"2006":[29],"has":[30],"brought":[31],"numerous":[32],"benefits":[33],"growth":[35],"to":[36,60,82,115,128,145],"both":[37],"individuals":[38],"entire":[41],"nation.":[42],"These":[43],"advantages":[44],"include":[45],"reduced":[46],"travel":[47],"times,":[48],"increased":[49,51],"accessibility,":[50],"affordability":[52],"more":[54],"employment":[55],"opportunities.":[56],"This":[57],"study":[58],"aims":[59],"investigate":[61],"reasons":[63],"behind":[64],"revenue":[66,116],"losses":[67],"faced":[68],"by":[69],"despite":[74],"their":[75],"advantages.":[76],"Interviews":[77],"observations":[79],"were":[80],"conducted":[81],"gather":[83],"data":[84],"from":[85],"cashiers":[86],"working":[87],"within":[88],"payment":[90],"system":[91,129],"one":[93],"systems.":[99],"findings":[101],"reveal":[102],"that":[103,122,133],"challenges":[104],"such":[105],"as":[106],"training":[107],"issues,":[108],"staff":[109],"interventions":[110],"network":[112],"outages":[113],"contribute":[114],"loss.":[117],"Additionally,":[118],"it":[119],"becomes":[120],"evident":[121],"there":[123],"are":[124],"underlying":[125],"problems":[126],"related":[127],"integration":[130],"security":[132],"aggravate":[134],"situation":[136],"further.":[137],"Understanding":[138],"these":[139],"factors":[140],"crucial":[142],"order":[144],"identify":[146],"potential":[148],"solutions":[149],"improve":[151],"financial":[153],"sustainability":[154],"Africa.":[162]},"counts_by_year":[],"updated_date":"2025-12-26T23:08:49.675405","created_date":"2025-10-10T00:00:00"}