{"id":"https://openalex.org/W2612169817","doi":"https://doi.org/10.1109/ictas.2017.7920660","title":"Comparative analysis and review of interactive voice response systems","display_name":"Comparative analysis and review of interactive voice response systems","publication_year":2017,"publication_date":"2017-03-01","ids":{"openalex":"https://openalex.org/W2612169817","doi":"https://doi.org/10.1109/ictas.2017.7920660","mag":"2612169817"},"language":"en","primary_location":{"id":"doi:10.1109/ictas.2017.7920660","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ictas.2017.7920660","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 Conference on Information Communication Technology and Society (ICTAS)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042277321","display_name":"Itorobong A. Inam","orcid":null},"institutions":[{"id":"https://openalex.org/I186771145","display_name":"Covenant University","ror":"https://ror.org/00frr1n84","country_code":"NG","type":"education","lineage":["https://openalex.org/I186771145"]}],"countries":["NG"],"is_corresponding":true,"raw_author_name":"Itorobong A. Inam","raw_affiliation_strings":["Department of Computer and Information Sciences, Covenant University, Ota, Nigeria"],"affiliations":[{"raw_affiliation_string":"Department of Computer and Information Sciences, Covenant University, Ota, Nigeria","institution_ids":["https://openalex.org/I186771145"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113941500","display_name":"A. A. Azeta","orcid":null},"institutions":[{"id":"https://openalex.org/I186771145","display_name":"Covenant University","ror":"https://ror.org/00frr1n84","country_code":"NG","type":"education","lineage":["https://openalex.org/I186771145"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Ambrose A. Azeta","raw_affiliation_strings":["Department of Computer and Information Sciences, Covenant University, Ota, Nigeria"],"affiliations":[{"raw_affiliation_string":"Department of Computer and Information Sciences, Covenant University, Ota, Nigeria","institution_ids":["https://openalex.org/I186771145"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044914031","display_name":"Olawande Daramola","orcid":"https://orcid.org/0000-0001-6340-078X"},"institutions":[{"id":"https://openalex.org/I186771145","display_name":"Covenant University","ror":"https://ror.org/00frr1n84","country_code":"NG","type":"education","lineage":["https://openalex.org/I186771145"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Olawande Daramola","raw_affiliation_strings":["Department of Computer and Information Sciences, Covenant University, Ota, Nigeria"],"affiliations":[{"raw_affiliation_string":"Department of Computer and Information Sciences, Covenant University, Ota, Nigeria","institution_ids":["https://openalex.org/I186771145"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5042277321"],"corresponding_institution_ids":["https://openalex.org/I186771145"],"apc_list":null,"apc_paid":null,"fwci":1.4509,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.86225404,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12222","display_name":"IoT-based Smart Home Systems","score":0.9689000248908997,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9552000164985657,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/interactive-voice-response","display_name":"Interactive voice response","score":0.9231239557266235},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7900311946868896},{"id":"https://openalex.org/keywords/phone","display_name":"Phone","score":0.6041167974472046},{"id":"https://openalex.org/keywords/voice-over-ip","display_name":"Voice over IP","score":0.5668331384658813},{"id":"https://openalex.org/keywords/telephony","display_name":"Telephony","score":0.4881590008735657},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.44954201579093933},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.44864872097969055},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.40821802616119385},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.33528876304626465},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.31838542222976685}],"concepts":[{"id":"https://openalex.org/C2777858628","wikidata":"https://www.wikidata.org/wiki/Q1111837","display_name":"Interactive voice response","level":2,"score":0.9231239557266235},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7900311946868896},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.6041167974472046},{"id":"https://openalex.org/C171246234","wikidata":"https://www.wikidata.org/wiki/Q81945","display_name":"Voice over IP","level":3,"score":0.5668331384658813},{"id":"https://openalex.org/C195358072","wikidata":"https://www.wikidata.org/wiki/Q944584","display_name":"Telephony","level":2,"score":0.4881590008735657},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.44954201579093933},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.44864872097969055},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.40821802616119385},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.33528876304626465},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.31838542222976685},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ictas.2017.7920660","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ictas.2017.7920660","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 Conference on Information Communication Technology and Society (ICTAS)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W1512357562","https://openalex.org/W1524096909","https://openalex.org/W1741613907","https://openalex.org/W1770209806","https://openalex.org/W1841052198","https://openalex.org/W1855609674","https://openalex.org/W1855636898","https://openalex.org/W1920352529","https://openalex.org/W1953017301","https://openalex.org/W1965869163","https://openalex.org/W1968984783","https://openalex.org/W2022761844","https://openalex.org/W2040181519","https://openalex.org/W2052940381","https://openalex.org/W2073848718","https://openalex.org/W2098806831","https://openalex.org/W2111206802","https://openalex.org/W2115530302","https://openalex.org/W2139820660","https://openalex.org/W2142869276","https://openalex.org/W2147395458","https://openalex.org/W2153941571","https://openalex.org/W2186747477","https://openalex.org/W2296803196","https://openalex.org/W2337474975","https://openalex.org/W2526735570","https://openalex.org/W2544273720","https://openalex.org/W2553942829","https://openalex.org/W2739188902","https://openalex.org/W2950322539","https://openalex.org/W2955901747","https://openalex.org/W3139726049","https://openalex.org/W4241296777","https://openalex.org/W4285719527","https://openalex.org/W6630548430","https://openalex.org/W6637995630","https://openalex.org/W6638919340","https://openalex.org/W6639057522","https://openalex.org/W6640196314","https://openalex.org/W6640830591","https://openalex.org/W6676604397","https://openalex.org/W6681411671","https://openalex.org/W6686976468","https://openalex.org/W6703689781","https://openalex.org/W6727790256","https://openalex.org/W6741675941","https://openalex.org/W6765462628","https://openalex.org/W7019253208"],"related_works":["https://openalex.org/W2133142117","https://openalex.org/W1931754305","https://openalex.org/W2415443980","https://openalex.org/W2388812690","https://openalex.org/W2163038962","https://openalex.org/W2318714384","https://openalex.org/W2103238357","https://openalex.org/W202533992","https://openalex.org/W2046333883","https://openalex.org/W2261967333"],"abstract_inverted_index":{"Interactive":[0],"Voice":[1],"Response":[2],"(IVR)":[3],"systems":[4,49,87,109,133,152,157,183],"uses":[5],"computer":[6],"generated":[7],"voice":[8],"unit":[9],"to":[10,13,35,79,130,150,180,221],"provide":[11],"response":[12],"an":[14],"input":[15],"from":[16],"a":[17,32,41,82,103,171],"telephone":[18,33],"caller.":[19],"With":[20],"IVR":[21,48,74,108,131,182],"systems,":[22,75],"mobile":[23],"phone":[24],"users":[25],"can":[26],"access":[27],"information":[28],"by":[29],"simply":[30],"dialing":[31],"number":[34],"create":[36],"connectivity":[37],"and":[38,58,96,105,124,170,174,197,209],"communication":[39],"with":[40],"server":[42],"or":[43],"internet.":[44],"The":[45,138,185,212],"use":[46],"of":[47,69,72,85,90,98,107,168,187,214],"is":[50,67],"applied":[51],"in":[52,88],"areas":[53],"such":[54],"as":[55],"e-health,":[56],"banking":[57],"finance,":[59],"government,":[60],"telecommunication,":[61],"education,":[62],"amongst":[63],"others.":[64],"Meanwhile,":[65],"there":[66],"dearth":[68],"comparative":[70,83],"studies":[71],"existing":[73],"hence,":[76],"the":[77,142,146,154,201],"need":[78],"carry":[80],"out":[81,117,179],"analysis":[84,106,173],"these":[86,112],"terms":[89],"their":[91,166],"features,":[92],"strength,":[93],"technology/platform,":[94],"limitations":[95],"methods":[97],"implementation.":[99],"This":[100],"study":[101],"provides":[102],"review":[104,175],"based":[110,132,164],"on":[111,165],"defined":[113],"criteria.":[114],"In":[115],"carrying":[116],"this":[118,215],"study,":[119],"40":[120],"articles":[121],"were":[122,134],"selected":[123],"only":[125],"38":[126,139],"that":[127,144,190],"directly":[128],"relates":[129],"considered":[135],"for":[136,153,206],"analysis.":[137],"papers":[140],"are":[141,200],"ones":[143],"satisfied":[145],"inclusion":[147],"criteria":[148],"used":[149,204],"select":[151],"study.":[155],"These":[156],"have":[158],"been":[159,177],"classified":[160],"into":[161],"five":[162],"categories":[163],"domain":[167],"application":[169],"comprehensive":[172],"has":[176],"carried":[178],"guide":[181],"developers.":[184],"summary":[186],"findings":[188],"show":[189],"VoiceXML":[191],"vocal":[192],"interface,":[193],"Voxeo":[194],"speech":[195,208],"engine":[196],"MySQL":[198],"database":[199],"most":[202],"widely":[203],"tools":[205],"implementing":[207],"touch-tone":[210],"applications.":[211],"outcome":[213],"survey":[216],"will":[217],"give":[218],"future":[219],"direction":[220],"potential.":[222]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
