{"id":"https://openalex.org/W4405180410","doi":"https://doi.org/10.1109/ict4da62874.2024.10777105","title":"Assessing Cloud Service Quality: An Empirical Study in Ethiopia","display_name":"Assessing Cloud Service Quality: An Empirical Study in Ethiopia","publication_year":2024,"publication_date":"2024-11-18","ids":{"openalex":"https://openalex.org/W4405180410","doi":"https://doi.org/10.1109/ict4da62874.2024.10777105"},"language":"en","primary_location":{"id":"doi:10.1109/ict4da62874.2024.10777105","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ict4da62874.2024.10777105","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 International Conference on Information and Communication Technology for Development for Africa (ICT4DA)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5115062181","display_name":"Natnael Wondafrash","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Natnael Wondafrash","raw_affiliation_strings":["HILCOE School of Computer Science and Technology,Department of Computer Science,Addis Ababa,Ethiopia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"HILCOE School of Computer Science and Technology,Department of Computer Science,Addis Ababa,Ethiopia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047640897","display_name":"Solomon Gizaw","orcid":"https://orcid.org/0000-0002-0600-7188"},"institutions":[{"id":"https://openalex.org/I4537092","display_name":"Addis Ababa University","ror":"https://ror.org/038b8e254","country_code":"ET","type":"education","lineage":["https://openalex.org/I4537092"]}],"countries":["ET"],"is_corresponding":false,"raw_author_name":"Solomon Gizaw","raw_affiliation_strings":["Addis Ababa University,Department of Computer Science,Addis Ababa,Ethiopia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Addis Ababa University,Department of Computer Science,Addis Ababa,Ethiopia","institution_ids":["https://openalex.org/I4537092"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.0688,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.82695652,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"125","last_page":"130"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11478","display_name":"Caching and Content Delivery","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.6938462257385254},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5503360033035278},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4301866292953491},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.42112934589385986},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3813372254371643},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.29145175218582153},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.13617265224456787},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1105617880821228},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.0736473798751831},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.06241804361343384}],"concepts":[{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.6938462257385254},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5503360033035278},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4301866292953491},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.42112934589385986},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3813372254371643},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.29145175218582153},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.13617265224456787},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1105617880821228},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0736473798751831},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.06241804361343384}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ict4da62874.2024.10777105","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ict4da62874.2024.10777105","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 International Conference on Information and Communication Technology for Development for Africa (ICT4DA)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1545220277","https://openalex.org/W1572121282","https://openalex.org/W1818180064","https://openalex.org/W1985923012","https://openalex.org/W2087042284","https://openalex.org/W2114296561","https://openalex.org/W2122129277","https://openalex.org/W2275530856","https://openalex.org/W2521784967","https://openalex.org/W2560178266","https://openalex.org/W2910114484","https://openalex.org/W2993336504","https://openalex.org/W2995498974","https://openalex.org/W4300437236","https://openalex.org/W4362672824","https://openalex.org/W6632767423","https://openalex.org/W6771674472"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W4244478748","https://openalex.org/W3150465815","https://openalex.org/W4223488648","https://openalex.org/W2134969820","https://openalex.org/W2251605416","https://openalex.org/W1997222214","https://openalex.org/W2560439919"],"abstract_inverted_index":{"The":[0,51],"study":[1,52,85],"aimed":[2],"to":[3,114],"identify":[4],"Cloud":[5],"service":[6,71,96],"evaluation":[7,97],"metrics":[8,98],"and":[9,21,49,61,73,91,99,111],"evaluate":[10],"the":[11,28,68,74,78,84,94],"quality":[12,37],"of":[13],"cloud":[14,29,76,95,116],"services":[15,30],"in":[16,23,32,102],"Governmental":[17],"organizations,":[18],"Non-Government":[19],"Organizations,":[20],"Companies":[22],"Ethiopia.":[24],"It":[25],"found":[26],"that":[27,55,93],"used":[31,70,80],"Ethiopian":[33],"organizations":[34],"have":[35],"good":[36],"based":[38],"on":[39],"several":[40],"criteria.":[41],"However,":[42],"there":[43],"were":[44],"concerns":[45],"about":[46],"data":[47],"security":[48],"portability.":[50],"also":[53],"showed":[54],"Infrastructure":[56],"as":[57,63],"a":[58,64],"Service":[59,65],"(IaaS)":[60],"Software":[62],"(SaaS)":[66],"are":[67],"most":[69,79],"models,":[72],"private":[75],"is":[77],"deployment":[81,100],"model.":[82],"Finally,":[83],"proposed":[86],"recommendations":[87],"for":[88,108],"future":[89,109],"work":[90],"suggested":[92],"models":[101],"Ethiopia":[103],"can":[104],"provide":[105],"valuable":[106],"information":[107],"studies":[110],"companies":[112],"intending":[113],"use":[115],"services.":[117]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
