{"id":"https://openalex.org/W2139293993","doi":"https://doi.org/10.1109/icsm.2015.7332485","title":"An empirical study on the handling of crash reports in a large software company: An experience report","display_name":"An empirical study on the handling of crash reports in a large software company: An experience report","publication_year":2015,"publication_date":"2015-09-01","ids":{"openalex":"https://openalex.org/W2139293993","doi":"https://doi.org/10.1109/icsm.2015.7332485","mag":"2139293993"},"language":"en","primary_location":{"id":"doi:10.1109/icsm.2015.7332485","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icsm.2015.7332485","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2015 IEEE International Conference on Software Maintenance and Evolution (ICSME)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009783035","display_name":"Abdou Ma\u00efga","orcid":null},"institutions":[{"id":"https://openalex.org/I60158472","display_name":"Concordia University","ror":"https://ror.org/0420zvk78","country_code":"CA","type":"education","lineage":["https://openalex.org/I60158472"]},{"id":"https://openalex.org/I4210148195","display_name":"Concordia University","ror":"https://ror.org/04dwckp88","country_code":"US","type":"education","lineage":["https://openalex.org/I4210148195"]}],"countries":["CA","US"],"is_corresponding":true,"raw_author_name":"Abdou Maiga","raw_affiliation_strings":["SBA Research Lab ECE, Concordia University, Montreal, QC, Canada","SBA Research Lab, ECE, Concordia University, Montreal, QC, Canada#TAB#"],"affiliations":[{"raw_affiliation_string":"SBA Research Lab ECE, Concordia University, Montreal, QC, Canada","institution_ids":["https://openalex.org/I60158472","https://openalex.org/I4210148195"]},{"raw_affiliation_string":"SBA Research Lab, ECE, Concordia University, Montreal, QC, Canada#TAB#","institution_ids":["https://openalex.org/I60158472"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058884064","display_name":"Abdelwahab Hamou\u2010Lhadj","orcid":"https://orcid.org/0000-0002-3319-5006"},"institutions":[{"id":"https://openalex.org/I60158472","display_name":"Concordia University","ror":"https://ror.org/0420zvk78","country_code":"CA","type":"education","lineage":["https://openalex.org/I60158472"]},{"id":"https://openalex.org/I4210148195","display_name":"Concordia University","ror":"https://ror.org/04dwckp88","country_code":"US","type":"education","lineage":["https://openalex.org/I4210148195"]}],"countries":["CA","US"],"is_corresponding":false,"raw_author_name":"Abdelwahab Hamou-Lhadj","raw_affiliation_strings":["SBA Research Lab ECE, Concordia University, Montreal, QC, Canada","SBA Research Lab, ECE, Concordia University, Montreal, QC, Canada#TAB#"],"affiliations":[{"raw_affiliation_string":"SBA Research Lab ECE, Concordia University, Montreal, QC, Canada","institution_ids":["https://openalex.org/I60158472","https://openalex.org/I4210148195"]},{"raw_affiliation_string":"SBA Research Lab, ECE, Concordia University, Montreal, QC, Canada#TAB#","institution_ids":["https://openalex.org/I60158472"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010592431","display_name":"Mathieu Nayrolles","orcid":"https://orcid.org/0000-0001-5248-237X"},"institutions":[{"id":"https://openalex.org/I4210148195","display_name":"Concordia University","ror":"https://ror.org/04dwckp88","country_code":"US","type":"education","lineage":["https://openalex.org/I4210148195"]},{"id":"https://openalex.org/I60158472","display_name":"Concordia University","ror":"https://ror.org/0420zvk78","country_code":"CA","type":"education","lineage":["https://openalex.org/I60158472"]}],"countries":["CA","US"],"is_corresponding":false,"raw_author_name":"Mathieu Nayrolles","raw_affiliation_strings":["SBA Research Lab ECE, Concordia University, Montreal, QC, Canada","SBA Research Lab, ECE, Concordia University, Montreal, QC, Canada#TAB#"],"affiliations":[{"raw_affiliation_string":"SBA Research Lab ECE, Concordia University, Montreal, QC, Canada","institution_ids":["https://openalex.org/I60158472","https://openalex.org/I4210148195"]},{"raw_affiliation_string":"SBA Research Lab, ECE, Concordia University, Montreal, QC, Canada#TAB#","institution_ids":["https://openalex.org/I60158472"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056472383","display_name":"Korosh Koochekian Sabor","orcid":null},"institutions":[{"id":"https://openalex.org/I60158472","display_name":"Concordia University","ror":"https://ror.org/0420zvk78","country_code":"CA","type":"education","lineage":["https://openalex.org/I60158472"]},{"id":"https://openalex.org/I4210148195","display_name":"Concordia University","ror":"https://ror.org/04dwckp88","country_code":"US","type":"education","lineage":["https://openalex.org/I4210148195"]}],"countries":["CA","US"],"is_corresponding":false,"raw_author_name":"Korosh Koochekian Sabor","raw_affiliation_strings":["SBA Research Lab ECE, Concordia University, Montreal, QC, Canada","SBA Research Lab, ECE, Concordia University, Montreal, QC, Canada#TAB#"],"affiliations":[{"raw_affiliation_string":"SBA Research Lab ECE, Concordia University, Montreal, QC, Canada","institution_ids":["https://openalex.org/I60158472","https://openalex.org/I4210148195"]},{"raw_affiliation_string":"SBA Research Lab, ECE, Concordia University, Montreal, QC, Canada#TAB#","institution_ids":["https://openalex.org/I60158472"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036175775","display_name":"Alf Larsson","orcid":"https://orcid.org/0000-0002-9354-9638"},"institutions":[{"id":"https://openalex.org/I1306339040","display_name":"Ericsson (Sweden)","ror":"https://ror.org/05a7rhx54","country_code":"SE","type":"company","lineage":["https://openalex.org/I1306339040"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Alf Larsson","raw_affiliation_strings":["Senior Specialist Observability Ericsson, Stockholm, Sweden","Senior Specialist Observability, Ericsson, Stockholm, Sweden#TAB#"],"affiliations":[{"raw_affiliation_string":"Senior Specialist Observability Ericsson, Stockholm, Sweden","institution_ids":["https://openalex.org/I1306339040"]},{"raw_affiliation_string":"Senior Specialist Observability, Ericsson, Stockholm, Sweden#TAB#","institution_ids":["https://openalex.org/I1306339040"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5009783035"],"corresponding_institution_ids":["https://openalex.org/I4210148195","https://openalex.org/I60158472"],"apc_list":null,"apc_paid":null,"fwci":0.8311,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.81903146,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"342","last_page":"351"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12423","display_name":"Software Reliability and Analysis Research","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9884999990463257,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crash","display_name":"Crash","score":0.6820199489593506},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.558580756187439},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5526384711265564},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.43325212597846985},{"id":"https://openalex.org/keywords/dual","display_name":"Dual (grammatical number)","score":0.42656487226486206},{"id":"https://openalex.org/keywords/phase","display_name":"Phase (matter)","score":0.4203202724456787},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.37209469079971313},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.36172863841056824},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.25100886821746826},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.12857970595359802},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.11209887266159058},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.08704262971878052}],"concepts":[{"id":"https://openalex.org/C183469790","wikidata":"https://www.wikidata.org/wiki/Q333501","display_name":"Crash","level":2,"score":0.6820199489593506},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.558580756187439},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5526384711265564},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.43325212597846985},{"id":"https://openalex.org/C2780980858","wikidata":"https://www.wikidata.org/wiki/Q110022","display_name":"Dual (grammatical number)","level":2,"score":0.42656487226486206},{"id":"https://openalex.org/C44280652","wikidata":"https://www.wikidata.org/wiki/Q104837","display_name":"Phase (matter)","level":2,"score":0.4203202724456787},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.37209469079971313},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.36172863841056824},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.25100886821746826},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.12857970595359802},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.11209887266159058},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.08704262971878052},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C178790620","wikidata":"https://www.wikidata.org/wiki/Q11351","display_name":"Organic chemistry","level":1,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icsm.2015.7332485","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icsm.2015.7332485","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2015 IEEE International Conference on Software Maintenance and Evolution (ICSME)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W1527311855","https://openalex.org/W1612015840","https://openalex.org/W1936022305","https://openalex.org/W1965998961","https://openalex.org/W1967936510","https://openalex.org/W1972275887","https://openalex.org/W1992460156","https://openalex.org/W2018871545","https://openalex.org/W2024920205","https://openalex.org/W2046613541","https://openalex.org/W2060291526","https://openalex.org/W2104086546","https://openalex.org/W2116219896","https://openalex.org/W2119731669","https://openalex.org/W2132994900","https://openalex.org/W2133108681","https://openalex.org/W2135303064","https://openalex.org/W2139410856","https://openalex.org/W2145302217","https://openalex.org/W2149234515","https://openalex.org/W2151664739","https://openalex.org/W2154183829","https://openalex.org/W2160517961","https://openalex.org/W2164219553","https://openalex.org/W2182003360","https://openalex.org/W2403466964","https://openalex.org/W2462947182","https://openalex.org/W2545762469","https://openalex.org/W4237158495","https://openalex.org/W6636691994","https://openalex.org/W6640567465"],"related_works":["https://openalex.org/W2026516036","https://openalex.org/W626940945","https://openalex.org/W2111579573","https://openalex.org/W375763875","https://openalex.org/W2040826996","https://openalex.org/W120748129","https://openalex.org/W2061344455","https://openalex.org/W2744235150","https://openalex.org/W796478898","https://openalex.org/W2029117867"],"abstract_inverted_index":{"In":[0],"this":[1],"paper,":[2],"we":[3,9,144],"report":[4],"on":[5,26,37,119],"an":[6],"empirical":[7],"study":[8,23],"have":[10],"conducted":[11],"at":[12,47],"Ericsson":[13,48,125,138],"to":[14,113,116,126,131,150,160,189,194],"understand":[15,161],"the":[16,62,65,85,109,120,132,146,157,162,169,173,198,230],"handling":[17,174],"of":[18,29,35,39,89,94,100,154,175,178,210,217,224],"crash":[19],"reports":[20],"(CRs).":[21],"The":[22],"was":[24],"performed":[25],"a":[27],"dataset":[28],"CRs":[30,46,58,72,91,104,155,192,212,225],"spanning":[31],"over":[32],"two":[33,52],"years":[34],"activities":[36],"one":[38],"Ericsson's":[40],"largest":[41],"systems":[42],"(+4":[43],"Million":[44],"LOC).":[45],"are":[49,59,73,226],"divided":[50],"into":[51],"types:":[53],"Internal":[54,57],"and":[55,67,77,87,92,128,164],"External.":[56],"reported":[60],"within":[61,229],"organization":[63],"after":[64],"integration":[66],"system":[68],"testing":[69,110],"phase.":[70,111],"External":[71],"submitted":[74],"by":[75,80],"customers":[76],"caused":[78],"mainly":[79],"field":[81],"failures.":[82],"We":[83],"examine":[84],"proportion":[86],"severity":[88,199],"internal":[90,195,211],"that":[93,137,171,183,216],"external":[95,101,117,191,218],"CRs.":[96,179],"A":[97],"large":[98],"number":[99],"(and":[102],"severe)":[103],"could":[105],"indicate":[106],"flaws":[107],"in":[108,236],"Failing":[112],"react":[114],"quickly":[115],"CRs,":[118,196,219],"other":[121],"hand,":[122],"may":[123],"expose":[124],"fines":[127],"penalties":[129],"due":[130],"Working":[133],"Level":[134],"Agreements":[135],"(WLA)":[136],"has":[139],"with":[140,156],"its":[141],"customers.":[142],"Moreover,":[143],"contrast":[145],"time":[147,188,209,233],"it":[148,185],"takes":[149,186],"handle":[151],"each":[152,176],"type":[153,177],"dual":[158],"aim":[159],"similarities":[163],"differences":[165],"as":[166,168],"well":[167],"factors":[170],"impact":[172],"Our":[180],"results":[181],"show":[182],"(a)":[184],"more":[187],"fix":[190],"compared":[193],"(b)":[197],"attribute":[200],"is":[201,213],"used":[202],"inconsistently":[203],"through":[204],"organizational":[205],"units,":[206],"(c)":[207],"assignment":[208],"less":[214],"than":[215,222],"(d)":[220],"More":[221],"50%":[223],"not":[227],"answered":[228],"organization's":[231],"fixing":[232],"requirements":[234],"defined":[235],"WLA.":[237]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2016,"cited_by_count":1}],"updated_date":"2026-04-02T15:55:50.835912","created_date":"2025-10-10T00:00:00"}
