{"id":"https://openalex.org/W7159772269","doi":"https://doi.org/10.1109/icoin68469.2026.11480545","title":"An Empirical Assessment of SaaS Service Quality in the Logistics Sector: Application of the SaaS-Qual Model in Ho Chi Minh City","display_name":"An Empirical Assessment of SaaS Service Quality in the Logistics Sector: Application of the SaaS-Qual Model in Ho Chi Minh City","publication_year":2026,"publication_date":"2026-01-14","ids":{"openalex":"https://openalex.org/W7159772269","doi":"https://doi.org/10.1109/icoin68469.2026.11480545"},"language":null,"primary_location":{"id":"doi:10.1109/icoin68469.2026.11480545","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icoin68469.2026.11480545","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2026 40th International Conference on Information Networking (ICOIN)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5135053184","display_name":"My Le","orcid":null},"institutions":[{"id":"https://openalex.org/I187855631","display_name":"Foreign Trade University","ror":"https://ror.org/03a8q7p75","country_code":"VN","type":"education","lineage":["https://openalex.org/I187855631"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"My Le","raw_affiliation_strings":["Foreign Trade University,International Business Economics,Hochiminh,Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Foreign Trade University,International Business Economics,Hochiminh,Vietnam","institution_ids":["https://openalex.org/I187855631"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084152243","display_name":"Kim Nguyen","orcid":"https://orcid.org/0000-0001-9695-7234"},"institutions":[{"id":"https://openalex.org/I187855631","display_name":"Foreign Trade University","ror":"https://ror.org/03a8q7p75","country_code":"VN","type":"education","lineage":["https://openalex.org/I187855631"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Kim Nguyen","raw_affiliation_strings":["Foreign Trade University,International Business Economics,Hochiminh,Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Foreign Trade University,International Business Economics,Hochiminh,Vietnam","institution_ids":["https://openalex.org/I187855631"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5135043958","display_name":"Nguyen Nguyen","orcid":null},"institutions":[{"id":"https://openalex.org/I157358134","display_name":"RMIT Vietnam","ror":"https://ror.org/004axh929","country_code":"VN","type":"education","lineage":["https://openalex.org/I157358134","https://openalex.org/I82951845"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Nguyen Nguyen","raw_affiliation_strings":["RMIT University,Digital Business,Hochiminh,Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RMIT University,Digital Business,Hochiminh,Vietnam","institution_ids":["https://openalex.org/I157358134"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5135023103","display_name":"Linh Tran","orcid":null},"institutions":[{"id":"https://openalex.org/I3129492623","display_name":"University of Da Nang","ror":"https://ror.org/03ecpp171","country_code":"VN","type":"education","lineage":["https://openalex.org/I3129492623"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Linh Tran","raw_affiliation_strings":["University of Foreign Language Studies,English Studies,Danang,Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Foreign Language Studies,English Studies,Danang,Vietnam","institution_ids":["https://openalex.org/I3129492623"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.67652271,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.2953000068664551,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.2953000068664551,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.14000000059604645,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.08190000057220459,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5533000230789185},{"id":"https://openalex.org/keywords/software-as-a-service","display_name":"Software as a service","score":0.4691999852657318},{"id":"https://openalex.org/keywords/ho-chi-minh","display_name":"Ho chi minh","score":0.46720001101493835},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4194999933242798},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4041999876499176},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3799999952316284}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6064000129699707},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5533000230789185},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.48069998621940613},{"id":"https://openalex.org/C175133352","wikidata":"https://www.wikidata.org/wiki/Q1254596","display_name":"Software as a service","level":4,"score":0.4691999852657318},{"id":"https://openalex.org/C3018695995","wikidata":"https://www.wikidata.org/wiki/Q36014","display_name":"Ho chi minh","level":3,"score":0.46720001101493835},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4194999933242798},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4041999876499176},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3799999952316284},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.33559998869895935},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.29170000553131104},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.2797999978065491},{"id":"https://openalex.org/C83864248","wikidata":"https://www.wikidata.org/wiki/Q177323","display_name":"Developing country","level":2,"score":0.2700999975204468},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.26330000162124634},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.26010000705718994},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.2556999921798706},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2524999976158142}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icoin68469.2026.11480545","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icoin68469.2026.11480545","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2026 40th International Conference on Information Networking (ICOIN)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.40985825657844543,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W1565838829","https://openalex.org/W1965436425","https://openalex.org/W1997310817","https://openalex.org/W2011564499","https://openalex.org/W2016718644","https://openalex.org/W2085502183","https://openalex.org/W2090185214","https://openalex.org/W2092259073","https://openalex.org/W2099078684","https://openalex.org/W2140970593","https://openalex.org/W2151694441","https://openalex.org/W2159306398","https://openalex.org/W2767216039","https://openalex.org/W3006187839","https://openalex.org/W4366963939"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2026-05-03T00:00:00"}