{"id":"https://openalex.org/W2062941156","doi":"https://doi.org/10.1109/icnc.2013.6818118","title":"The analysis of CRM customer information based on data mining","display_name":"The analysis of CRM customer information based on data mining","publication_year":2013,"publication_date":"2013-07-01","ids":{"openalex":"https://openalex.org/W2062941156","doi":"https://doi.org/10.1109/icnc.2013.6818118","mag":"2062941156"},"language":"en","primary_location":{"id":"doi:10.1109/icnc.2013.6818118","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icnc.2013.6818118","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2013 Ninth International Conference on Natural Computation (ICNC)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100698233","display_name":"Hong Jiang","orcid":"https://orcid.org/0000-0001-5994-6595"},"institutions":[{"id":"https://openalex.org/I66867065","display_name":"East China Normal University","ror":"https://ror.org/02n96ep67","country_code":"CN","type":"education","lineage":["https://openalex.org/I66867065"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Hong Jiang","raw_affiliation_strings":["School of Information Science and Technology, East China Normal University, Shanghai, China","School of Information Science and Technology, East China Normal University, Shanghai, China#TAB#"],"affiliations":[{"raw_affiliation_string":"School of Information Science and Technology, East China Normal University, Shanghai, China","institution_ids":["https://openalex.org/I66867065"]},{"raw_affiliation_string":"School of Information Science and Technology, East China Normal University, Shanghai, China#TAB#","institution_ids":["https://openalex.org/I66867065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035830647","display_name":"Qingsong Yu","orcid":"https://orcid.org/0000-0001-6142-3339"},"institutions":[{"id":"https://openalex.org/I66867065","display_name":"East China Normal University","ror":"https://ror.org/02n96ep67","country_code":"CN","type":"education","lineage":["https://openalex.org/I66867065"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qingsong Yu","raw_affiliation_strings":["School of Information Science and Technology, East China Normal University, Shanghai, China","School of Information Science and Technology, East China Normal University, Shanghai, China#TAB#"],"affiliations":[{"raw_affiliation_string":"School of Information Science and Technology, East China Normal University, Shanghai, China","institution_ids":["https://openalex.org/I66867065"]},{"raw_affiliation_string":"School of Information Science and Technology, East China Normal University, Shanghai, China#TAB#","institution_ids":["https://openalex.org/I66867065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100353377","display_name":"Chang Liu","orcid":"https://orcid.org/0000-0003-4959-7541"},"institutions":[{"id":"https://openalex.org/I4210106879","display_name":"Ohio University","ror":"https://ror.org/01jr3y717","country_code":"US","type":"education","lineage":["https://openalex.org/I4210106879"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Chang Liu","raw_affiliation_strings":["School of Electrical Engineering and Computer Science, Ohio University, Athens, Ohio, USA","School of Electrical Engineering and Computer Science Ohio University Athens Ohio USA"],"affiliations":[{"raw_affiliation_string":"School of Electrical Engineering and Computer Science, Ohio University, Athens, Ohio, USA","institution_ids":["https://openalex.org/I4210106879"]},{"raw_affiliation_string":"School of Electrical Engineering and Computer Science Ohio University Athens Ohio USA","institution_ids":["https://openalex.org/I4210106879"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102976839","display_name":"Zhu Qing","orcid":"https://orcid.org/0000-0002-6974-9285"},"institutions":[{"id":"https://openalex.org/I4210106879","display_name":"Ohio University","ror":"https://ror.org/01jr3y717","country_code":"US","type":"education","lineage":["https://openalex.org/I4210106879"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Qing Zhu","raw_affiliation_strings":["School of Electrical Engineering and Computer Science, Ohio University, Athens, Ohio, USA","School of Electrical Engineering and Computer Science Ohio University Athens Ohio USA"],"affiliations":[{"raw_affiliation_string":"School of Electrical Engineering and Computer Science, Ohio University, Athens, Ohio, USA","institution_ids":["https://openalex.org/I4210106879"]},{"raw_affiliation_string":"School of Electrical Engineering and Computer Science Ohio University Athens Ohio USA","institution_ids":["https://openalex.org/I4210106879"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110250981","display_name":"Liang Guo","orcid":"https://orcid.org/0009-0004-2436-6151"},"institutions":[{"id":"https://openalex.org/I66867065","display_name":"East China Normal University","ror":"https://ror.org/02n96ep67","country_code":"CN","type":"education","lineage":["https://openalex.org/I66867065"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Liang Guo","raw_affiliation_strings":["School of Information Science and Technology, East China Normal University, Shanghai, China","School of Information Science and Technology, East China Normal University, Shanghai, China#TAB#"],"affiliations":[{"raw_affiliation_string":"School of Information Science and Technology, East China Normal University, Shanghai, China","institution_ids":["https://openalex.org/I66867065"]},{"raw_affiliation_string":"School of Information Science and Technology, East China Normal University, Shanghai, China#TAB#","institution_ids":["https://openalex.org/I66867065"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5100698233"],"corresponding_institution_ids":["https://openalex.org/I66867065"],"apc_list":null,"apc_paid":null,"fwci":0.8089,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.82543141,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"3","issue":null,"first_page":"978","last_page":"983"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10538","display_name":"Data Mining Algorithms and Applications","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10538","display_name":"Data Mining Algorithms and Applications","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11106","display_name":"Data Management and Algorithms","score":0.9648000001907349,"subfield":{"id":"https://openalex.org/subfields/1711","display_name":"Signal Processing"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.708995521068573},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.7003905773162842},{"id":"https://openalex.org/keywords/cluster-analysis","display_name":"Cluster analysis","score":0.6819069981575012},{"id":"https://openalex.org/keywords/geographic-coordinate-system","display_name":"Geographic coordinate system","score":0.6799701452255249},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.4960204064846039},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4469355046749115},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.44069257378578186},{"id":"https://openalex.org/keywords/cluster","display_name":"Cluster (spacecraft)","score":0.4293244481086731},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.26238030195236206},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.1990942656993866},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.11768278479576111}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.708995521068573},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.7003905773162842},{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.6819069981575012},{"id":"https://openalex.org/C123046963","wikidata":"https://www.wikidata.org/wiki/Q22664","display_name":"Geographic coordinate system","level":2,"score":0.6799701452255249},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.4960204064846039},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4469355046749115},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.44069257378578186},{"id":"https://openalex.org/C164866538","wikidata":"https://www.wikidata.org/wiki/Q367351","display_name":"Cluster (spacecraft)","level":2,"score":0.4293244481086731},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.26238030195236206},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.1990942656993866},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.11768278479576111},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C13280743","wikidata":"https://www.wikidata.org/wiki/Q131089","display_name":"Geodesy","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icnc.2013.6818118","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icnc.2013.6818118","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2013 Ninth International Conference on Natural Computation (ICNC)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.41999998688697815}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W86191609","https://openalex.org/W1487557448","https://openalex.org/W1595307608","https://openalex.org/W1905999613","https://openalex.org/W1979056716","https://openalex.org/W1985883274","https://openalex.org/W1991570135","https://openalex.org/W2017766282","https://openalex.org/W2019819708","https://openalex.org/W2063771604","https://openalex.org/W2092865343","https://openalex.org/W2110942078","https://openalex.org/W2120606037","https://openalex.org/W2153028052","https://openalex.org/W2153233077","https://openalex.org/W2188679318","https://openalex.org/W2768170020","https://openalex.org/W3204616723","https://openalex.org/W6603504549","https://openalex.org/W6629170526","https://openalex.org/W6639776641","https://openalex.org/W6676395007","https://openalex.org/W6686843615"],"related_works":["https://openalex.org/W4244478748","https://openalex.org/W4223488648","https://openalex.org/W2134969820","https://openalex.org/W2251605416","https://openalex.org/W1997222214","https://openalex.org/W2560439919","https://openalex.org/W4389340727","https://openalex.org/W3150465815","https://openalex.org/W2802581102","https://openalex.org/W4205786897"],"abstract_inverted_index":{"Customer":[0],"data":[1,44],"in":[2,8],"a":[3],"training":[4,83],"institution":[5],"is":[6,19,47],"analyzed":[7],"this":[9],"paper.":[10],"Based":[11],"on":[12],"cloud":[13],"computing":[14],"models,":[15],"Google":[16],"Maps":[17],"API":[18],"used":[20],"to":[21,49],"obtain":[22],"the":[23,31,34,39,51,66,74,80],"accurate":[24],"latitude":[25],"and":[26,54,64,72,76,82],"longitude":[27],"geographic":[28,36],"coordinates":[29],"for":[30],"customers.":[32],"With":[33],"customer's":[35],"information":[37,53],"as":[38],"basic":[40],"dimensions,":[41],"an":[42],"improved":[43],"mining":[45],"algorithm":[46],"proposed":[48],"cluster":[50],"customer":[52],"acquire":[55],"their":[56],"clustering":[57],"characteristics,":[58],"which":[59],"can":[60],"not":[61],"only":[62],"support":[63],"optimize":[65],"marketing":[67],"promotions,":[68],"but":[69],"also":[70],"analyze":[71],"verify":[73],"scientific":[75],"reasonable":[77],"distribution":[78],"of":[79],"teaching":[81],"centers.":[84]},"counts_by_year":[{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}