{"id":"https://openalex.org/W2120896220","doi":"https://doi.org/10.1109/icnc.2011.6022593","title":"Towards an optimal classification model against imbalanced data for Customer Relationship Management","display_name":"Towards an optimal classification model against imbalanced data for Customer Relationship Management","publication_year":2011,"publication_date":"2011-07-01","ids":{"openalex":"https://openalex.org/W2120896220","doi":"https://doi.org/10.1109/icnc.2011.6022593","mag":"2120896220"},"language":"en","primary_location":{"id":"doi:10.1109/icnc.2011.6022593","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icnc.2011.6022593","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 Seventh International Conference on Natural Computation","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073771468","display_name":"Yan Tu","orcid":null},"institutions":[{"id":"https://openalex.org/I192455969","display_name":"York University","ror":"https://ror.org/05fq50484","country_code":"CA","type":"education","lineage":["https://openalex.org/I192455969"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Yan Tu","raw_affiliation_strings":["School of Information Technology York University Toronto, Ontario, Canada","School of Information Technology, York University, Toronto, Ontario, Canada#TAB#"],"affiliations":[{"raw_affiliation_string":"School of Information Technology York University Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I192455969"]},{"raw_affiliation_string":"School of Information Technology, York University, Toronto, Ontario, Canada#TAB#","institution_ids":["https://openalex.org/I192455969"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087186760","display_name":"Zijiang Yang","orcid":"https://orcid.org/0000-0001-6469-5217"},"institutions":[{"id":"https://openalex.org/I192455969","display_name":"York University","ror":"https://ror.org/05fq50484","country_code":"CA","type":"education","lineage":["https://openalex.org/I192455969"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Zijiang Yang","raw_affiliation_strings":["School of Information Technology York University Toronto, Ontario, Canada","School of Information Technology, York University, Toronto, Ontario, Canada#TAB#"],"affiliations":[{"raw_affiliation_string":"School of Information Technology York University Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I192455969"]},{"raw_affiliation_string":"School of Information Technology, York University, Toronto, Ontario, Canada#TAB#","institution_ids":["https://openalex.org/I192455969"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047665016","display_name":"Younes Benslimane","orcid":null},"institutions":[{"id":"https://openalex.org/I192455969","display_name":"York University","ror":"https://ror.org/05fq50484","country_code":"CA","type":"education","lineage":["https://openalex.org/I192455969"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Younes Benslimane","raw_affiliation_strings":["School of Information Technology York University Toronto, Ontario, Canada","School of Information Technology, York University, Toronto, Ontario, Canada#TAB#"],"affiliations":[{"raw_affiliation_string":"School of Information Technology York University Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I192455969"]},{"raw_affiliation_string":"School of Information Technology, York University, Toronto, Ontario, Canada#TAB#","institution_ids":["https://openalex.org/I192455969"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5073771468"],"corresponding_institution_ids":["https://openalex.org/I192455969"],"apc_list":null,"apc_paid":null,"fwci":1.4779,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.88458601,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"2401","last_page":"2405"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10538","display_name":"Data Mining Algorithms and Applications","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10538","display_name":"Data Mining Algorithms and Applications","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11652","display_name":"Imbalanced Data Classification Techniques","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.7302868366241455},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7142692804336548},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.637147843837738},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.592035174369812},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.5606931447982788},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5140932202339172},{"id":"https://openalex.org/keywords/contest","display_name":"CONTEST","score":0.48930928111076355},{"id":"https://openalex.org/keywords/data-quality","display_name":"Data quality","score":0.48377129435539246},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.48229101300239563},{"id":"https://openalex.org/keywords/data-modeling","display_name":"Data modeling","score":0.43444934487342834},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3317505717277527},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.1749475598335266},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17465606331825256},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.09007501602172852},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.06998810172080994},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.06857287883758545}],"concepts":[{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.7302868366241455},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7142692804336548},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.637147843837738},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.592035174369812},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5606931447982788},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5140932202339172},{"id":"https://openalex.org/C2777582232","wikidata":"https://www.wikidata.org/wiki/Q5013414","display_name":"CONTEST","level":2,"score":0.48930928111076355},{"id":"https://openalex.org/C24756922","wikidata":"https://www.wikidata.org/wiki/Q1757694","display_name":"Data quality","level":3,"score":0.48377129435539246},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.48229101300239563},{"id":"https://openalex.org/C67186912","wikidata":"https://www.wikidata.org/wiki/Q367664","display_name":"Data modeling","level":2,"score":0.43444934487342834},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3317505717277527},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.1749475598335266},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17465606331825256},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.09007501602172852},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.06998810172080994},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.06857287883758545},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C176217482","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Metric (unit)","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icnc.2011.6022593","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icnc.2011.6022593","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 Seventh International Conference on Natural Computation","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.44999998807907104,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W153678592","https://openalex.org/W208128215","https://openalex.org/W1508342932","https://openalex.org/W1566376227","https://openalex.org/W1941659294","https://openalex.org/W2028126270","https://openalex.org/W2071552263","https://openalex.org/W2072593151","https://openalex.org/W2086975263","https://openalex.org/W2109098835","https://openalex.org/W2140190241","https://openalex.org/W2144997351","https://openalex.org/W2147953360","https://openalex.org/W2153635508","https://openalex.org/W2158698691","https://openalex.org/W3120421331"],"related_works":["https://openalex.org/W2735088306","https://openalex.org/W4286740636","https://openalex.org/W2946214509","https://openalex.org/W2606108738","https://openalex.org/W3081133439","https://openalex.org/W2945537679","https://openalex.org/W4386246791","https://openalex.org/W3211701140","https://openalex.org/W2952280724","https://openalex.org/W2133103607"],"abstract_inverted_index":{"This":[0],"paper":[1],"proposes":[2],"a":[3,32,72],"comprehensive":[4],"classification":[5],"framework":[6],"applicable":[7],"to":[8,35,58,67],"the":[9,40,44,82,86,102],"analytical":[10,74],"Customer":[11],"Relationship":[12],"Management":[13],"(CRM)":[14],"problem":[15],"domain":[16],"of":[17,46],"customer":[18],"identification.":[19],"Effective":[20],"data":[21,39,53,98],"mining":[22,54,99],"tools":[23],"have":[24],"for":[25],"long":[26],"been":[27,79],"anticipated":[28],"in":[29,101],"CRM":[30,48,52,75,103],"as":[31],"promising":[33],"technique":[34],"extract":[36],"from":[37,85],"historical":[38],"knowledge":[41],"that":[42],"improves":[43],"quality":[45,65],"all":[47],"functions.":[49],"However,":[50],"standardized":[51],"processes":[55],"are":[56],"yet":[57],"be":[59],"developed.":[60],"The":[61,93],"proposed":[62],"methodology":[63],"provides":[64],"solutions":[66],"most":[68],"challenges":[69],"encountered":[70],"during":[71],"typical":[73],"project,":[76],"and":[77],"has":[78],"tested":[80],"on":[81],"difficult":[83],"task":[84],"UC":[87],"San":[88],"Diego":[89],"Data":[90],"Mining":[91],"contest.":[92],"result":[94],"outperforms":[95],"some":[96],"prevalent":[97],"techniques":[100],"domain.":[104]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2014,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}