{"id":"https://openalex.org/W4386246801","doi":"https://doi.org/10.1109/icit58056.2023.10226006","title":"Assessing the Maturity of Online Service Delivery by Applying Local Online Service Index (LOSI) Methodology in Selected Indian Cities","display_name":"Assessing the Maturity of Online Service Delivery by Applying Local Online Service Index (LOSI) Methodology in Selected Indian Cities","publication_year":2023,"publication_date":"2023-08-09","ids":{"openalex":"https://openalex.org/W4386246801","doi":"https://doi.org/10.1109/icit58056.2023.10226006"},"language":"en","primary_location":{"id":"doi:10.1109/icit58056.2023.10226006","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/icit58056.2023.10226006","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 International Conference on Information Technology (ICIT)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108859990","display_name":"Saumya Mehta","orcid":null},"institutions":[{"id":"https://openalex.org/I25880638","display_name":"CEPT University","ror":"https://ror.org/03tv2xh81","country_code":"IN","type":"education","lineage":["https://openalex.org/I25880638"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Saumya Mehta","raw_affiliation_strings":["Center for Environmental Planning and Technology,Faculty of Management,Ahmedabad,India","Faculty of Management, Center for Environmental Planning and Technology, Ahmedabad, India"],"affiliations":[{"raw_affiliation_string":"Center for Environmental Planning and Technology,Faculty of Management,Ahmedabad,India","institution_ids":["https://openalex.org/I25880638"]},{"raw_affiliation_string":"Faculty of Management, Center for Environmental Planning and Technology, Ahmedabad, India","institution_ids":["https://openalex.org/I25880638"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083938910","display_name":"Gayatri Doctor","orcid":"https://orcid.org/0000-0001-8568-0938"},"institutions":[{"id":"https://openalex.org/I25880638","display_name":"CEPT University","ror":"https://ror.org/03tv2xh81","country_code":"IN","type":"education","lineage":["https://openalex.org/I25880638"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Gayatri Doctor","raw_affiliation_strings":["Center for Environmental Planning and Technology,Faculty of Management,Ahmedabad,India","Faculty of Management, Center for Environmental Planning and Technology, Ahmedabad, India"],"affiliations":[{"raw_affiliation_string":"Center for Environmental Planning and Technology,Faculty of Management,Ahmedabad,India","institution_ids":["https://openalex.org/I25880638"]},{"raw_affiliation_string":"Faculty of Management, Center for Environmental Planning and Technology, Ahmedabad, India","institution_ids":["https://openalex.org/I25880638"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5108859990"],"corresponding_institution_ids":["https://openalex.org/I25880638"],"apc_list":null,"apc_paid":null,"fwci":0.1625,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.5011741,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"314","last_page":"318"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9639000296592712,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9639000296592712,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9470999836921692,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.6271277666091919},{"id":"https://openalex.org/keywords/maturity","display_name":"Maturity (psychological)","score":0.6194051504135132},{"id":"https://openalex.org/keywords/smart-city","display_name":"Smart city","score":0.6094982624053955},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5650756359100342},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.5488120913505554},{"id":"https://openalex.org/keywords/e-governance","display_name":"E-governance","score":0.516244649887085},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.4964476227760315},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.47158682346343994},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45624202489852905},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3761349320411682},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.26135727763175964},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.21316581964492798},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20462563633918762},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.13981735706329346},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.09401074051856995}],"concepts":[{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.6271277666091919},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.6194051504135132},{"id":"https://openalex.org/C2777103469","wikidata":"https://www.wikidata.org/wiki/Q1231558","display_name":"Smart city","level":3,"score":0.6094982624053955},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5650756359100342},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.5488120913505554},{"id":"https://openalex.org/C2775975177","wikidata":"https://www.wikidata.org/wiki/Q15118772","display_name":"E-governance","level":3,"score":0.516244649887085},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4964476227760315},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.47158682346343994},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45624202489852905},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3761349320411682},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.26135727763175964},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.21316581964492798},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20462563633918762},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13981735706329346},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.09401074051856995},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C81860439","wikidata":"https://www.wikidata.org/wiki/Q251212","display_name":"Internet of Things","level":2,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icit58056.2023.10226006","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/icit58056.2023.10226006","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 International Conference on Information Technology (ICIT)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":0.5799999833106995}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2563825355","https://openalex.org/W4283172224","https://openalex.org/W2992877076","https://openalex.org/W4382725623","https://openalex.org/W2888066950","https://openalex.org/W2889844859","https://openalex.org/W3217511980","https://openalex.org/W2806063704","https://openalex.org/W4384822944","https://openalex.org/W2912268755"],"abstract_inverted_index":{"The":[0,34,74,81,95,120,135,150,185,248,255],"research":[1,35],"aims":[2],"to":[3,37,102,201,296],"assess":[4],"the":[5,39,45,51,55,60,72,98,103,125,129,132,141,156,173,197,208,211,270,307],"current":[6],"level":[7],"of":[8,10,21,26,78,86,97,109,145,210,215,229,250,261,278,299,306],"maturity":[9,209],"Municipal":[11],"Governance":[12],"Portals":[13],"(MGPs)":[14],"in":[15,19,48,67,213],"selected":[16,68],"Indian":[17],"cities":[18,69],"terms":[20,214],"institutional":[22],"framework,":[23],"technology,":[24],"provision":[25,144],"service,":[27],"information,":[28],"and":[29,91,106,159,182,199,232,244,266,280,287,294,304],"features":[30],"for":[31,117,131,147,235,301],"local":[32],"participation.":[33],"tries":[36],"analyze":[38],"online":[40,216],"public":[41],"service":[42],"delivery":[43],"under":[44],"e-governance":[46,236],"domain":[47],"India":[49,242],"from":[50,70,171,191,240,291],"citizen's":[52],"side":[53],"at":[54],"front":[56],"end,":[57],"by":[58,162,196,282],"applying":[59],"Local":[61,88],"Online":[62],"Service":[63],"Delivery":[64],"(LOSI)":[65],"methodology":[66],"across":[71],"nation.":[73],"assessment":[75,256],"process":[76],"consists":[77],"four":[79],"steps.":[80],"first":[82],"step":[83,122,137,152],"involves":[84,123,138,153],"selection":[85],"Urban":[87],"Bodies":[89],"(ULBs)":[90],"their":[92],"municipal":[93],"portals.":[94],"identification":[96],"portal":[99],"that":[100,127,188],"caters":[101],"ULB":[104],"only":[105],"not":[107],"part":[108],"a":[110,259,276],"state":[111],"or":[112],"national":[113],"scheme":[114],"is":[115],"crucial":[116],"this":[118],"assessment.":[119,134,308],"second":[121],"understanding":[124],"parameters":[126,170],"form":[128],"questionnaire":[130,142],"LOSI":[133],"third":[136],"filling":[139],"up":[140],"with":[143,204],"proof":[146],"every":[148],"answer.":[149],"fourth":[151],"re-checking":[154],"all":[155],"answers":[157],"provided":[158],"deriving":[160],"results":[161,174,181,257],"percentage":[163],"value":[164],"method.":[165],"There":[166],"can":[167,175],"be":[168,176,202,275],"multiple":[169,192],"which":[172],"derived,":[177],"such":[178,223],"as":[179,224],"city-wise":[180,262],"component-wise":[183],"results.":[184],"data":[186,219],"points":[187],"are":[189,194],"captured":[190],"sources":[193],"determined":[195],"analysis":[198,281,288],"correlations":[200],"made":[203],"different":[205,292],"factors":[206],"governing":[207],"city":[212,221,303],"services.":[217],"Primary":[218],"about":[220],"demographics,":[222],"population,":[225],"state,":[226],"zone,":[227],"designation":[228],"smart":[230],"city,":[231],"budget":[233,251],"allocation":[234],"projects":[237],"were":[238],"collated":[239],"Census":[241],"2011":[243],"Smart":[245],"Cities":[246],"database.":[247],"availability":[249],"was":[252],"checked":[253],"manually.":[254],"generated":[258],"database":[260],"scores,":[263,265],"category-wise":[264],"parameter-wise":[267],"scores.":[268],"From":[269],"combined":[271],"database,":[272],"there":[273],"could":[274],"possibility":[277],"visualization":[279,286],"correlating":[283],"data.":[284],"This":[285],"include":[289],"inferences":[290],"maps":[293],"charts":[295],"identify":[297],"areas":[298],"improvement":[300],"each":[302],"component":[305]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2025-12-23T23:11:35.936235","created_date":"2025-10-10T00:00:00"}