{"id":"https://openalex.org/W2121360465","doi":"https://doi.org/10.1109/icect.2004.1319745","title":"Determining the factors which engender customer trust in business-to-consumer (B2C) electronic commerce","display_name":"Determining the factors which engender customer trust in business-to-consumer (B2C) electronic commerce","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W2121360465","doi":"https://doi.org/10.1109/icect.2004.1319745","mag":"2121360465"},"language":"en","primary_location":{"id":"doi:10.1109/icect.2004.1319745","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icect.2004.1319745","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings. IEEE International Conference on e-Commerce Technology, 2004. CEC 2004.","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067648424","display_name":"Fahim Akhter","orcid":"https://orcid.org/0000-0003-3748-3475"},"institutions":[{"id":"https://openalex.org/I91044093","display_name":"Zayed University","ror":"https://ror.org/03snqfa66","country_code":"AE","type":"education","lineage":["https://openalex.org/I91044093"]}],"countries":["AE"],"is_corresponding":true,"raw_author_name":"F. Akhter","raw_affiliation_strings":["Zayed University, UAE"],"affiliations":[{"raw_affiliation_string":"Zayed University, UAE","institution_ids":["https://openalex.org/I91044093"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082158620","display_name":"David Hobbs","orcid":"https://orcid.org/0000-0003-1164-3899"},"institutions":[{"id":"https://openalex.org/I139894009","display_name":"University of Bradford","ror":"https://ror.org/00vs8d940","country_code":"GB","type":"education","lineage":["https://openalex.org/I139894009"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"D. Hobbs","raw_affiliation_strings":["University of Bradford, UK"],"affiliations":[{"raw_affiliation_string":"University of Bradford, UK","institution_ids":["https://openalex.org/I139894009"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027966392","display_name":"Zakaria Maamar","orcid":"https://orcid.org/0000-0003-4462-8337"},"institutions":[{"id":"https://openalex.org/I91044093","display_name":"Zayed University","ror":"https://ror.org/03snqfa66","country_code":"AE","type":"education","lineage":["https://openalex.org/I91044093"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Z. Maamar","raw_affiliation_strings":["Zayed University, UAE"],"affiliations":[{"raw_affiliation_string":"Zayed University, UAE","institution_ids":["https://openalex.org/I91044093"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5067648424"],"corresponding_institution_ids":["https://openalex.org/I91044093"],"apc_list":null,"apc_paid":null,"fwci":2.9235,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.91378272,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"3","issue":null,"first_page":"291","last_page":"294"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/premise","display_name":"Premise","score":0.7930878400802612},{"id":"https://openalex.org/keywords/database-transaction","display_name":"Database transaction","score":0.6580536365509033},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.6038711071014404},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5940527319908142},{"id":"https://openalex.org/keywords/consumer-to-business","display_name":"Consumer-to-business","score":0.5362007021903992},{"id":"https://openalex.org/keywords/web-site","display_name":"Web site","score":0.5329179763793945},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4299369752407074},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3524094223976135},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3306301236152649},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.279202401638031},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.24000731110572815},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.11257541179656982}],"concepts":[{"id":"https://openalex.org/C2778023277","wikidata":"https://www.wikidata.org/wiki/Q321703","display_name":"Premise","level":2,"score":0.7930878400802612},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.6580536365509033},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.6038711071014404},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5940527319908142},{"id":"https://openalex.org/C137308460","wikidata":"https://www.wikidata.org/wiki/Q1752161","display_name":"Consumer-to-business","level":3,"score":0.5362007021903992},{"id":"https://openalex.org/C2984519610","wikidata":"https://www.wikidata.org/wiki/Q35127","display_name":"Web site","level":3,"score":0.5329179763793945},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4299369752407074},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3524094223976135},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3306301236152649},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.279202401638031},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.24000731110572815},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.11257541179656982},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C173608175","wikidata":"https://www.wikidata.org/wiki/Q232661","display_name":"Parallel computing","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icect.2004.1319745","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icect.2004.1319745","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings. IEEE International Conference on e-Commerce Technology, 2004. CEC 2004.","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W205793710","https://openalex.org/W1967941872","https://openalex.org/W2008201588","https://openalex.org/W2056298598"],"related_works":["https://openalex.org/W590788508","https://openalex.org/W4235873430","https://openalex.org/W2611974471","https://openalex.org/W4313233093","https://openalex.org/W2358082531","https://openalex.org/W2589976903","https://openalex.org/W2335596023","https://openalex.org/W2026719400","https://openalex.org/W2374273535","https://openalex.org/W1952244190"],"abstract_inverted_index":{"This":[0,48],"paper":[1],"presents":[2],"a":[3,23,61,85],"study":[4,30,49,73],"that":[5,11,77],"focuses":[6],"on":[7],"the":[8,16,19,44,56,66,75],"initial":[9,33,79],"trust":[10,34,80,86],"is":[12,35,54,81],"developed":[13],"even":[14],"before":[15],"occurrence":[17],"of":[18],"first":[20],"transaction":[21],"between":[22],"consumer":[24],"and":[25,90],"an":[26],"online":[27],"company.":[28],"The":[29,72],"reveals":[31],"how":[32,51],"formed":[36],"without":[37],"any":[38],"previous":[39],"experience":[40],"by":[41],"interacting":[42],"with":[43],"Web":[45,57],"site":[46,58],"interface.":[47],"analyzes":[50],"important":[52,96],"it":[53],"for":[55],"to":[59,64,84],"have":[60],"trusted":[62],"interface":[63],"keep":[65],"customer":[67],"interested":[68],"in":[69,97],"their":[70],"business.":[71],"tests":[74],"premise":[76],"\"consumer":[78],"positively":[82],"related":[83],"inducing":[87],"user":[88],"interface\"":[89],"investigates":[91],"what":[92],"other":[93],"features":[94],"are":[95],"assessing":[98],"whether":[99],"or":[100],"not":[101],"purchase.":[102]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}