{"id":"https://openalex.org/W7152690274","doi":"https://doi.org/10.1109/icecet63943.2025.11472354","title":"Collaborating with ChatGPT Knowledge to Improve Service Performance : AI Knowledge for Service Performance","display_name":"Collaborating with ChatGPT Knowledge to Improve Service Performance : AI Knowledge for Service Performance","publication_year":2025,"publication_date":"2025-07-03","ids":{"openalex":"https://openalex.org/W7152690274","doi":"https://doi.org/10.1109/icecet63943.2025.11472354"},"language":null,"primary_location":{"id":"doi:10.1109/icecet63943.2025.11472354","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icecet63943.2025.11472354","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 5th International Conference on Electrical, Computer and Energy Technologies (ICECET)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5133260960","display_name":"Edward C. S. Ku","orcid":null},"institutions":[{"id":"https://openalex.org/I151229976","display_name":"National Kaohsiung University of Hospitality and Tourism","ror":"https://ror.org/0047xfd47","country_code":"TW","type":"healthcare","lineage":["https://openalex.org/I151229976"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Edward C. S. Ku","raw_affiliation_strings":["National Kaohsiung University of Hospitality and Tourism,Department of Travel Management,Kaohsiung,Taiwan"],"affiliations":[{"raw_affiliation_string":"National Kaohsiung University of Hospitality and Tourism,Department of Travel Management,Kaohsiung,Taiwan","institution_ids":["https://openalex.org/I151229976"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5133260960"],"corresponding_institution_ids":["https://openalex.org/I151229976"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.71018032,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.5605999827384949,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.5605999827384949,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.06930000334978104,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.06069999933242798,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5103999972343445},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.32739999890327454},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.29490000009536743},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.27469998598098755},{"id":"https://openalex.org/keywords/knowledge-based-systems","display_name":"Knowledge-based systems","score":0.26570001244544983}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5421000123023987},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5103999972343445},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5001000165939331},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.32739999890327454},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3167000114917755},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.30979999899864197},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.29490000009536743},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.27469998598098755},{"id":"https://openalex.org/C115925183","wikidata":"https://www.wikidata.org/wiki/Q1412694","display_name":"Knowledge-based systems","level":2,"score":0.26570001244544983},{"id":"https://openalex.org/C4554734","wikidata":"https://www.wikidata.org/wiki/Q593744","display_name":"Knowledge base","level":2,"score":0.26499998569488525}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icecet63943.2025.11472354","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icecet63943.2025.11472354","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 5th International Conference on Electrical, Computer and Energy Technologies (ICECET)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-04-10T06:07:51.998497","created_date":"2026-04-10T00:00:00"}