{"id":"https://openalex.org/W2000777642","doi":"https://doi.org/10.1109/icdim.2014.6991433","title":"Churn analysis: Predicting churners","display_name":"Churn analysis: Predicting churners","publication_year":2014,"publication_date":"2014-09-01","ids":{"openalex":"https://openalex.org/W2000777642","doi":"https://doi.org/10.1109/icdim.2014.6991433","mag":"2000777642"},"language":"en","primary_location":{"id":"doi:10.1109/icdim.2014.6991433","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icdim.2014.6991433","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ninth International Conference on Digital Information Management (ICDIM 2014)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034710538","display_name":"Navid Forhad","orcid":null},"institutions":[{"id":"https://openalex.org/I157386601","display_name":"North South University","ror":"https://ror.org/05wdbfp45","country_code":"BD","type":"education","lineage":["https://openalex.org/I157386601"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Navid Forhad","raw_affiliation_strings":["Department of Electrical and Computer Engineering, North South University Plot-15 Block-B, Bashundhara, Dhaka 1229, Bangladesh","Department of Electrical and Computer Engineering, North South University, Plot - 15, Block - B, Bashundhara, Dhaka 1229, Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, North South University Plot-15 Block-B, Bashundhara, Dhaka 1229, Bangladesh","institution_ids":["https://openalex.org/I157386601"]},{"raw_affiliation_string":"Department of Electrical and Computer Engineering, North South University, Plot - 15, Block - B, Bashundhara, Dhaka 1229, Bangladesh","institution_ids":["https://openalex.org/I157386601"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108260951","display_name":"Md. Shahriar Hussain","orcid":null},"institutions":[{"id":"https://openalex.org/I157386601","display_name":"North South University","ror":"https://ror.org/05wdbfp45","country_code":"BD","type":"education","lineage":["https://openalex.org/I157386601"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Md. Shahriar Hussain","raw_affiliation_strings":["Department of Electrical and Computer Engineering, North South University Plot-15 Block-B, Bashundhara, Dhaka 1229, Bangladesh","Department of Electrical and Computer Engineering, North South University, Plot - 15, Block - B, Bashundhara, Dhaka 1229, Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, North South University Plot-15 Block-B, Bashundhara, Dhaka 1229, Bangladesh","institution_ids":["https://openalex.org/I157386601"]},{"raw_affiliation_string":"Department of Electrical and Computer Engineering, North South University, Plot - 15, Block - B, Bashundhara, Dhaka 1229, Bangladesh","institution_ids":["https://openalex.org/I157386601"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071303493","display_name":"Rashedur M. Rahman","orcid":"https://orcid.org/0000-0002-4514-6279"},"institutions":[{"id":"https://openalex.org/I157386601","display_name":"North South University","ror":"https://ror.org/05wdbfp45","country_code":"BD","type":"education","lineage":["https://openalex.org/I157386601"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Rashedur M Rahman","raw_affiliation_strings":["Department of Electrical and Computer Engineering, North South University Plot-15 Block-B, Bashundhara, Dhaka 1229, Bangladesh","Department of Electrical and Computer Engineering, North South University, Plot - 15, Block - B, Bashundhara, Dhaka 1229, Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, North South University Plot-15 Block-B, Bashundhara, Dhaka 1229, Bangladesh","institution_ids":["https://openalex.org/I157386601"]},{"raw_affiliation_string":"Department of Electrical and Computer Engineering, North South University, Plot - 15, Block - B, Bashundhara, Dhaka 1229, Bangladesh","institution_ids":["https://openalex.org/I157386601"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7368,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.80300661,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"237","last_page":"241"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9769999980926514,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/churning","display_name":"Churning","score":0.9203888177871704},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5935330986976624},{"id":"https://openalex.org/keywords/confidentiality","display_name":"Confidentiality","score":0.5363581776618958},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5261402130126953},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.49514880776405334},{"id":"https://openalex.org/keywords/profit","display_name":"Profit (economics)","score":0.4818657338619232},{"id":"https://openalex.org/keywords/attrition","display_name":"Attrition","score":0.43109646439552307},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3401111960411072},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.32806992530822754},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3172568678855896},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22926059365272522}],"concepts":[{"id":"https://openalex.org/C161664118","wikidata":"https://www.wikidata.org/wiki/Q1089933","display_name":"Churning","level":2,"score":0.9203888177871704},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5935330986976624},{"id":"https://openalex.org/C71745522","wikidata":"https://www.wikidata.org/wiki/Q2476929","display_name":"Confidentiality","level":2,"score":0.5363581776618958},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5261402130126953},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.49514880776405334},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.4818657338619232},{"id":"https://openalex.org/C2780553607","wikidata":"https://www.wikidata.org/wiki/Q684868","display_name":"Attrition","level":2,"score":0.43109646439552307},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3401111960411072},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32806992530822754},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3172568678855896},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22926059365272522},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C199343813","wikidata":"https://www.wikidata.org/wiki/Q12128","display_name":"Dentistry","level":1,"score":0.0},{"id":"https://openalex.org/C145236788","wikidata":"https://www.wikidata.org/wiki/Q28161","display_name":"Labour economics","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icdim.2014.6991433","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icdim.2014.6991433","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ninth International Conference on Digital Information Management (ICDIM 2014)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W2185844286"],"related_works":["https://openalex.org/W4387497383","https://openalex.org/W3183948672","https://openalex.org/W3173606202","https://openalex.org/W3110381201","https://openalex.org/W2948807893","https://openalex.org/W2935909890","https://openalex.org/W2778153218","https://openalex.org/W2758277628","https://openalex.org/W1531601525","https://openalex.org/W3125064327"],"abstract_inverted_index":{"Churners":[0],"have":[1],"always":[2],"been":[3],"a":[4,107,128,132,140,164,183],"big":[5],"issue":[6,123],"for":[7],"any":[8,152],"service":[9,38,94,96,112],"providing":[10],"company.":[11,185],"Churning":[12],"increases":[13],"cost":[14],"of":[15,24,37,66,84,105,124,147,157,182],"the":[16,22,35,41,44,47,51,55,60,64,82,103,119,122,145,158,169,176],"company":[17,133],"as":[18,20,59],"well":[19,58],"decreases":[21],"rate":[23],"profit.":[25],"Generally,":[26],"customer":[27,108,165],"attrition":[28],"can":[29,113],"be":[30,114],"identified":[31],"when":[32],"they":[33],"initiate":[34],"process":[36],"termination.":[39],"At":[40],"same":[42],"time,":[43],"individuals":[45],"and":[46,99],"institutions":[48],"that":[49,73,80],"provide":[50],"data":[52,85,181],"residing":[53],"on":[54,144,175],"government":[56],"databases-as":[57],"agencies":[61],"who":[62],"sponsor":[63],"collection":[65],"such":[67],"information-":[68],"are":[69],"becoming":[70],"increasingly":[71],"aware":[72],"extend":[74],"analytical":[75],"capabilities":[76],"also":[77],"furnish":[78],"tools":[79],"threaten":[81],"confidentiality":[83],"records.":[86],"However,":[87],"using":[88,91,179],"predictive":[89,177],"analysis":[90,126,142,178],"customers":[92],"past":[93],"usage,":[95],"performance,":[97],"spending":[98],"other":[100],"behavior":[101],"patterns,":[102],"likelihood":[104],"whether":[106,163],"wants":[109],"to":[110,138,161],"terminate":[111],"determined.":[115],"In":[116],"this":[117],"paper,":[118],"authors":[120],"address":[121],"churn":[125,141,167],"considering":[127],"scenario":[129],"in":[130,168],"which":[131],"owning":[134],"confidential":[135],"databases":[136],"wish":[137],"run":[139],"technique":[143],"union":[146],"their":[148],"databases,":[149],"without":[150],"revealing":[151],"unnecessary":[153],"information.":[154],"The":[155],"aim":[156],"paper":[159],"is":[160],"predict":[162],"will":[166],"near":[170],"future":[171],"or":[172],"not":[173],"based":[174],"billing":[180],"telecom":[184]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}