{"id":"https://openalex.org/W2528881820","doi":"https://doi.org/10.1109/iccse.2016.7581714","title":"Integrating Kano and EMF model to measure e-book user experience service quality","display_name":"Integrating Kano and EMF model to measure e-book user experience service quality","publication_year":2016,"publication_date":"2016-08-01","ids":{"openalex":"https://openalex.org/W2528881820","doi":"https://doi.org/10.1109/iccse.2016.7581714","mag":"2528881820"},"language":"en","primary_location":{"id":"doi:10.1109/iccse.2016.7581714","is_oa":false,"landing_page_url":"https://doi.org/10.1109/iccse.2016.7581714","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 11th International Conference on Computer Science &amp; Education (ICCSE)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110718568","display_name":"I-Chang Tsai","orcid":null},"institutions":[{"id":"https://openalex.org/I3141939062","display_name":"Institute for Information Industry","ror":"https://ror.org/01d8kr740","country_code":"TW","type":"nonprofit","lineage":["https://openalex.org/I3141939062"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"I-Chang Tsai","raw_affiliation_strings":["Digital Education Institute, Institute for Informational Industry, Taipei City, Taiwan, R.O.C"],"affiliations":[{"raw_affiliation_string":"Digital Education Institute, Institute for Informational Industry, Taipei City, Taiwan, R.O.C","institution_ids":["https://openalex.org/I3141939062"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038687564","display_name":"Chung-Han Yeh","orcid":null},"institutions":[{"id":"https://openalex.org/I3141939062","display_name":"Institute for Information Industry","ror":"https://ror.org/01d8kr740","country_code":"TW","type":"nonprofit","lineage":["https://openalex.org/I3141939062"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chung-Han Yeh","raw_affiliation_strings":["Digital Education Institute, Institute for Informational Industry, Taipei City, Taiwan, R.O.C"],"affiliations":[{"raw_affiliation_string":"Digital Education Institute, Institute for Informational Industry, Taipei City, Taiwan, R.O.C","institution_ids":["https://openalex.org/I3141939062"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5110718568"],"corresponding_institution_ids":["https://openalex.org/I3141939062"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.12073078,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"76","issue":null,"first_page":"967","last_page":"971"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13480","display_name":"Innovations and Analysis in Business and Education","score":0.9746999740600586,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9661999940872192,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/kano-model","display_name":"Kano model","score":0.8855538368225098},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.5745015144348145},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5539683699607849},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5475385189056396},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.525940477848053},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5167576670646667},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5140853524208069},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.450277715921402},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.44339990615844727},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.42680588364601135},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4174855351448059},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3510614037513733},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.31652337312698364},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2655286192893982},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2359427511692047},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.14478561282157898},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.14476290345191956}],"concepts":[{"id":"https://openalex.org/C33516993","wikidata":"https://www.wikidata.org/wiki/Q1068173","display_name":"Kano model","level":4,"score":0.8855538368225098},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.5745015144348145},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5539683699607849},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5475385189056396},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.525940477848053},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5167576670646667},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5140853524208069},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.450277715921402},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.44339990615844727},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.42680588364601135},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4174855351448059},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3510614037513733},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31652337312698364},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2655286192893982},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2359427511692047},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.14478561282157898},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.14476290345191956},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/iccse.2016.7581714","is_oa":false,"landing_page_url":"https://doi.org/10.1109/iccse.2016.7581714","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 11th International Conference on Computer Science &amp; Education (ICCSE)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W584711825","https://openalex.org/W1529060346","https://openalex.org/W1572003106","https://openalex.org/W1585155070","https://openalex.org/W1599246732","https://openalex.org/W1691080960","https://openalex.org/W2080867798","https://openalex.org/W2116964960","https://openalex.org/W2155027979","https://openalex.org/W2200959121","https://openalex.org/W2520915449","https://openalex.org/W2909363130","https://openalex.org/W4205981594","https://openalex.org/W4248532874","https://openalex.org/W6631433187","https://openalex.org/W6634322026","https://openalex.org/W6635101376","https://openalex.org/W6688167098","https://openalex.org/W6814694995"],"related_works":["https://openalex.org/W1999152178","https://openalex.org/W2042615351","https://openalex.org/W3184416138","https://openalex.org/W81710832","https://openalex.org/W2142456001","https://openalex.org/W4211188311","https://openalex.org/W169335072","https://openalex.org/W2744892969","https://openalex.org/W3213268600","https://openalex.org/W750992391"],"abstract_inverted_index":{"In":[0,93],"order":[1],"to":[2,66,110],"determine":[3],"the":[4,9,13,16,20,26,33,52,56,94,114],"innovative":[5,34],"service":[6,11,102,115],"attributes":[7,30,47],"of":[8,36,55,80],"e-book":[10,37,91,107],"model,":[12],"study":[14,27],"proposed":[15],"Kano":[17,62],"model":[18,63],"with":[19],"strategic":[21],"experiential":[22],"module":[23],"(SEM).":[24],"First,":[25],"identified":[28],"sixteen":[29],"that":[31],"affect":[32],"services":[35],"through":[38],"expert":[39],"panel":[40],"discussion":[41],"and":[42,73,99,112,117],"key":[43],"customer":[44],"interviews.":[45],"These":[46],"were":[48],"then":[49,83],"grouped":[50],"into":[51,104],"five":[53],"elements":[54],"experience":[57],"marketing":[58],"framework":[59],"(EMF).":[60],"The":[61],"is":[64],"used":[65,86],"categorize":[67],"these":[68,78],"attributes,":[69],"interview":[70],"292":[71],"customers":[72],"analyze":[74],"their":[75],"satisfaction.":[76],"All":[77],"findings":[79],"this":[81],"research":[82],"could":[84],"be":[85],"as":[87],"a":[88],"reference":[89],"for":[90],"operators.":[92],"future,":[95],"collaboration":[96],"learning,":[97],"cloud-based":[98],"social":[100],"network":[101],"may":[103],"consideration":[105],"in":[106],"designing":[108],"phase":[109],"improve":[111],"expand":[113],"satisfaction":[116],"scope.":[118]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
