{"id":"https://openalex.org/W2553068031","doi":"https://doi.org/10.1109/iccsce.2011.6190567","title":"A framework for resolving task overload problems using intelligent software agents","display_name":"A framework for resolving task overload problems using intelligent software agents","publication_year":2011,"publication_date":"2011-11-01","ids":{"openalex":"https://openalex.org/W2553068031","doi":"https://doi.org/10.1109/iccsce.2011.6190567","mag":"2553068031"},"language":"en","primary_location":{"id":"doi:10.1109/iccsce.2011.6190567","is_oa":false,"landing_page_url":"https://doi.org/10.1109/iccsce.2011.6190567","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 IEEE International Conference on Control System, Computing and Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075824021","display_name":"Al-Mutazbellah Khamees Itaiwi","orcid":"https://orcid.org/0000-0002-0394-9436"},"institutions":[{"id":"https://openalex.org/I79156528","display_name":"Universiti Tenaga Nasional","ror":"https://ror.org/03kxdn807","country_code":"MY","type":"education","lineage":["https://openalex.org/I79156528","https://openalex.org/I874769580"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Al-Mutazbellah Khamees Itaiwi","raw_affiliation_strings":["College of Graduate Studies, Universiti Tenaga Malaysia (UNITEN), Kajang, Selangor Darul Ehsan, Malaysia"],"affiliations":[{"raw_affiliation_string":"College of Graduate Studies, Universiti Tenaga Malaysia (UNITEN), Kajang, Selangor Darul Ehsan, Malaysia","institution_ids":["https://openalex.org/I79156528"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109240514","display_name":"Mohd Sharifuddin Ahmad","orcid":null},"institutions":[{"id":"https://openalex.org/I79156528","display_name":"Universiti Tenaga Nasional","ror":"https://ror.org/03kxdn807","country_code":"MY","type":"education","lineage":["https://openalex.org/I79156528","https://openalex.org/I874769580"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Mohd Sharifuddin Ahmad","raw_affiliation_strings":["College of Graduate Studies, Universiti Tenaga Malaysia (UNITEN), Kajang, Selangor Darul Ehsan, Malaysia"],"affiliations":[{"raw_affiliation_string":"College of Graduate Studies, Universiti Tenaga Malaysia (UNITEN), Kajang, Selangor Darul Ehsan, Malaysia","institution_ids":["https://openalex.org/I79156528"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014351452","display_name":"Nurzeatul Hamimah Abdul Hamid","orcid":"https://orcid.org/0000-0002-4178-4492"},"institutions":[{"id":"https://openalex.org/I82724352","display_name":"Universiti Teknologi MARA","ror":"https://ror.org/05n8tts92","country_code":"MY","type":"education","lineage":["https://openalex.org/I82724352"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nurzeatul Hamimah Abdul Hamid","raw_affiliation_strings":["Universiti Teknologi Mara, Shah Alam, Selangor Darul Ehsan, Malaysia"],"affiliations":[{"raw_affiliation_string":"Universiti Teknologi Mara, Shah Alam, Selangor Darul Ehsan, Malaysia","institution_ids":["https://openalex.org/I82724352"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009722733","display_name":"Nur Huda Jaafar","orcid":"https://orcid.org/0000-0001-6551-7287"},"institutions":[{"id":"https://openalex.org/I82724352","display_name":"Universiti Teknologi MARA","ror":"https://ror.org/05n8tts92","country_code":"MY","type":"education","lineage":["https://openalex.org/I82724352"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nur Huda Jaafar","raw_affiliation_strings":["Universiti Teknologi Mara, Shah Alam, Selangor Darul Ehsan, Malaysia"],"affiliations":[{"raw_affiliation_string":"Universiti Teknologi Mara, Shah Alam, Selangor Darul Ehsan, Malaysia","institution_ids":["https://openalex.org/I82724352"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000864138","display_name":"Moamin A. Mahmoud","orcid":"https://orcid.org/0000-0001-8333-5575"},"institutions":[{"id":"https://openalex.org/I79156528","display_name":"Universiti Tenaga Nasional","ror":"https://ror.org/03kxdn807","country_code":"MY","type":"education","lineage":["https://openalex.org/I79156528","https://openalex.org/I874769580"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Moamin A. Mahmoud","raw_affiliation_strings":["College of Graduate Studies, Universiti Tenaga Malaysia (UNITEN), Kajang, Selangor Darul Ehsan, Malaysia"],"affiliations":[{"raw_affiliation_string":"College of Graduate Studies, Universiti Tenaga Malaysia (UNITEN), Kajang, Selangor Darul Ehsan, Malaysia","institution_ids":["https://openalex.org/I79156528"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5075824021"],"corresponding_institution_ids":["https://openalex.org/I79156528"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.34243853,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"443","last_page":"447"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10456","display_name":"Multi-Agent Systems and Negotiation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10456","display_name":"Multi-Agent Systems and Negotiation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11010","display_name":"Logic, Reasoning, and Knowledge","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/delegate","display_name":"Delegate","score":0.9066054224967957},{"id":"https://openalex.org/keywords/delegation","display_name":"Delegation","score":0.8256844282150269},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8126211166381836},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.7061318755149841},{"id":"https://openalex.org/keywords/software-agent","display_name":"Software agent","score":0.5813933610916138},{"id":"https://openalex.org/keywords/information-overload","display_name":"Information overload","score":0.5220734477043152},{"id":"https://openalex.org/keywords/normative","display_name":"Normative","score":0.5053651928901672},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5018956661224365},{"id":"https://openalex.org/keywords/intelligent-agent","display_name":"Intelligent agent","score":0.497395783662796},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.48568233847618103},{"id":"https://openalex.org/keywords/task-management","display_name":"Task management","score":0.4658105671405792},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.447008341550827},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.44346413016319275},{"id":"https://openalex.org/keywords/distributed-computing","display_name":"Distributed computing","score":0.35057532787323},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.33000797033309937},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.31351709365844727},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.11469605565071106},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.11068829894065857},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.10764634609222412},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.0751115083694458}],"concepts":[{"id":"https://openalex.org/C143273055","wikidata":"https://www.wikidata.org/wiki/Q2382794","display_name":"Delegate","level":2,"score":0.9066054224967957},{"id":"https://openalex.org/C86532276","wikidata":"https://www.wikidata.org/wiki/Q1184065","display_name":"Delegation","level":2,"score":0.8256844282150269},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8126211166381836},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.7061318755149841},{"id":"https://openalex.org/C5894958","wikidata":"https://www.wikidata.org/wiki/Q2297769","display_name":"Software agent","level":2,"score":0.5813933610916138},{"id":"https://openalex.org/C186625053","wikidata":"https://www.wikidata.org/wiki/Q1130191","display_name":"Information overload","level":2,"score":0.5220734477043152},{"id":"https://openalex.org/C44725695","wikidata":"https://www.wikidata.org/wiki/Q288156","display_name":"Normative","level":2,"score":0.5053651928901672},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5018956661224365},{"id":"https://openalex.org/C74072328","wikidata":"https://www.wikidata.org/wiki/Q1142726","display_name":"Intelligent agent","level":2,"score":0.497395783662796},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.48568233847618103},{"id":"https://openalex.org/C2780021488","wikidata":"https://www.wikidata.org/wiki/Q759682","display_name":"Task management","level":3,"score":0.4658105671405792},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.447008341550827},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.44346413016319275},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.35057532787323},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33000797033309937},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.31351709365844727},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.11469605565071106},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11068829894065857},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.10764634609222412},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0751115083694458},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/iccsce.2011.6190567","is_oa":false,"landing_page_url":"https://doi.org/10.1109/iccsce.2011.6190567","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 IEEE International Conference on Control System, Computing and Engineering","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","score":0.8100000023841858,"id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W180119731","https://openalex.org/W1531361018","https://openalex.org/W1599773397","https://openalex.org/W2033588051","https://openalex.org/W2086537845","https://openalex.org/W2128672031","https://openalex.org/W2145790759","https://openalex.org/W2151127083","https://openalex.org/W2156882073","https://openalex.org/W2170051340","https://openalex.org/W6672199265"],"related_works":["https://openalex.org/W2024943195","https://openalex.org/W81543150","https://openalex.org/W1594174540","https://openalex.org/W3152303275","https://openalex.org/W1827915852","https://openalex.org/W2263385939","https://openalex.org/W4328029077","https://openalex.org/W1740117597","https://openalex.org/W2135848437","https://openalex.org/W2158014143"],"abstract_inverted_index":{"In":[0,20,48,72],"this":[1,73],"paper,":[2,74],"we":[3,75],"model":[4],"task":[5,9,40,96],"delegation":[6,41,89],"to":[7,34,37,50,65,91,95,108],"resolve":[8,92,109],"overload":[10,97],"problems":[11],"using":[12,104],"intelligent":[13,105],"software":[14,106],"agents":[15,107],"in":[16,68,83],"a":[17,102],"normative":[18],"environment.":[19],"such":[21],"environment,":[22],"where":[23],"humans":[24],"are":[25,31],"responsible":[26],"for":[27],"various":[28],"tasks,":[29,55],"which":[30],"not":[32],"transparent":[33],"others":[35],"except":[36],"the":[38,45,56,70,77,110],"management,":[39],"is":[42],"one":[43],"of":[44,79],"possible":[46],"solutions.":[47],"order":[49],"effectively":[51],"delegate":[52],"roles":[53],"and":[54,63,87],"delegator":[57],"must":[58],"comply":[59],"with":[60],"certain":[61],"norms":[62],"rules":[64,90],"avoid":[66],"delays":[67],"completing":[69],"tasks.":[71],"explore":[76],"complexity":[78],"decision":[80],"making":[81],"process":[82],"multi-level":[84],"hierarchical":[85],"organization":[86],"apply":[88],"issues":[93],"relating":[94],"problem.":[98,111],"We":[99],"then":[100],"develop":[101],"framework":[103]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
