{"id":"https://openalex.org/W2127653394","doi":"https://doi.org/10.1109/iccp.2011.6047851","title":"Service monitoring with ontology based expectations","display_name":"Service monitoring with ontology based expectations","publication_year":2011,"publication_date":"2011-08-01","ids":{"openalex":"https://openalex.org/W2127653394","doi":"https://doi.org/10.1109/iccp.2011.6047851","mag":"2127653394"},"language":"en","primary_location":{"id":"doi:10.1109/iccp.2011.6047851","is_oa":false,"landing_page_url":"https://doi.org/10.1109/iccp.2011.6047851","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 IEEE 7th International Conference on Intelligent Computer Communication and Processing","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069914349","display_name":"Ioan Alfred Le\u0163ia","orcid":null},"institutions":[{"id":"https://openalex.org/I158333966","display_name":"Technical University of Cluj-Napoca","ror":"https://ror.org/03r8nwp71","country_code":"RO","type":"education","lineage":["https://openalex.org/I158333966"]}],"countries":["RO"],"is_corresponding":false,"raw_author_name":"Ioan Alfred Letia","raw_affiliation_strings":["Technical University of Cluj Napoca, Cluj-Napoca, Romania","Technical University of Cluj Napoca. Baritiu 28, Romania 400391"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technical University of Cluj Napoca, Cluj-Napoca, Romania","institution_ids":["https://openalex.org/I158333966"]},{"raw_affiliation_string":"Technical University of Cluj Napoca. Baritiu 28, Romania 400391","institution_ids":["https://openalex.org/I158333966"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085755068","display_name":"Anca Marginean","orcid":"https://orcid.org/0000-0001-8426-588X"},"institutions":[{"id":"https://openalex.org/I158333966","display_name":"Technical University of Cluj-Napoca","ror":"https://ror.org/03r8nwp71","country_code":"RO","type":"education","lineage":["https://openalex.org/I158333966"]}],"countries":["RO"],"is_corresponding":false,"raw_author_name":"Anca Nicoleta Marginean","raw_affiliation_strings":["Technical University of Cluj Napoca, Cluj-Napoca, Romania","Technical University of Cluj Napoca. Baritiu 28, Romania 400391"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technical University of Cluj Napoca, Cluj-Napoca, Romania","institution_ids":["https://openalex.org/I158333966"]},{"raw_affiliation_string":"Technical University of Cluj Napoca. Baritiu 28, Romania 400391","institution_ids":["https://openalex.org/I158333966"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.8793,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.81125949,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"111","last_page":"114"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10215","display_name":"Semantic Web and Ontologies","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10215","display_name":"Semantic Web and Ontologies","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ontology","display_name":"Ontology","score":0.783848762512207},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7341183423995972},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6663309931755066},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6652359962463379},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5189996957778931},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.488698273897171},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.47050827741622925},{"id":"https://openalex.org/keywords/representation","display_name":"Representation (politics)","score":0.46484747529029846},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4598331153392792},{"id":"https://openalex.org/keywords/homogeneous","display_name":"Homogeneous","score":0.4180905222892761},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.3725903630256653},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3668435513973236},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.3208751678466797},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1002909243106842}],"concepts":[{"id":"https://openalex.org/C25810664","wikidata":"https://www.wikidata.org/wiki/Q44325","display_name":"Ontology","level":2,"score":0.783848762512207},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7341183423995972},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6663309931755066},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6652359962463379},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5189996957778931},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.488698273897171},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.47050827741622925},{"id":"https://openalex.org/C2776359362","wikidata":"https://www.wikidata.org/wiki/Q2145286","display_name":"Representation (politics)","level":3,"score":0.46484747529029846},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4598331153392792},{"id":"https://openalex.org/C66882249","wikidata":"https://www.wikidata.org/wiki/Q169336","display_name":"Homogeneous","level":2,"score":0.4180905222892761},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.3725903630256653},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3668435513973236},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3208751678466797},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1002909243106842},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C97355855","wikidata":"https://www.wikidata.org/wiki/Q11473","display_name":"Thermodynamics","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/iccp.2011.6047851","is_oa":false,"landing_page_url":"https://doi.org/10.1109/iccp.2011.6047851","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 IEEE 7th International Conference on Intelligent Computer Communication and Processing","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W182098287","https://openalex.org/W1521874309","https://openalex.org/W2032883016","https://openalex.org/W2092403872","https://openalex.org/W2103019362","https://openalex.org/W2120854308","https://openalex.org/W6607351976","https://openalex.org/W6658401782","https://openalex.org/W6675113458","https://openalex.org/W6678058604"],"related_works":["https://openalex.org/W2016028516","https://openalex.org/W2530755953","https://openalex.org/W2808736867","https://openalex.org/W2168158826","https://openalex.org/W2154017244","https://openalex.org/W2786810075","https://openalex.org/W2005821196","https://openalex.org/W1981604554","https://openalex.org/W2771486595","https://openalex.org/W2549510740"],"abstract_inverted_index":{"Addressing":[0],"inarticulate":[1],"needs":[2,7],"in":[3,13],"addition":[4],"to":[5,76],"basic":[6],"satisfies":[8],"better":[9],"the":[10,15,25,29,40,77,84,88,92,101],"customer.":[11],"Therefore,":[12],"assessing":[14,96],"quality":[16,99],"of":[17,28,44,62,72,100],"a":[18,22],"service,":[19,41,93],"we":[20],"propose":[21],"blending":[23],"between":[24],"background":[26],"knowledge":[27],"client,":[30],"his":[31],"current":[32,78],"expectations,":[33],"concrete":[34],"observations":[35,65,74],"on":[36],"its":[37,97],"interaction":[38,90],"with":[39,91],"and":[42,59,69,80,94],"interpretations":[43,71],"these":[45,73],"observations.":[46],"The":[47],"pair":[48],"description-situation":[49],"from":[50,66],"foundational":[51],"ontology":[52],"Dolce":[53],"+":[54],"DnS":[55],"supports":[56],"an":[57],"homogeneous":[58],"integrated":[60],"representation":[61],"both":[63],"direct":[64],"SOAP":[67],"messages":[68],"also":[70],"according":[75],"context":[79],"knowledge.":[81],"Expectations":[82],"are":[83],"instrument":[85],"for":[86,95],"monitoring":[87],"client's":[89],"perceived":[98],"service.":[102]},"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2013,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}