{"id":"https://openalex.org/W4408863203","doi":"https://doi.org/10.1109/icca62237.2024.10928147","title":"Improving IT Service Governance in the ETLE System by Applying the Integration ITIL and COBIT","display_name":"Improving IT Service Governance in the ETLE System by Applying the Integration ITIL and COBIT","publication_year":2024,"publication_date":"2024-12-17","ids":{"openalex":"https://openalex.org/W4408863203","doi":"https://doi.org/10.1109/icca62237.2024.10928147"},"language":"en","primary_location":{"id":"doi:10.1109/icca62237.2024.10928147","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icca62237.2024.10928147","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 International Conference on Computer and Applications (ICCA)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Amita Rahma Permatasari","orcid":null},"institutions":[{"id":"https://openalex.org/I165230279","display_name":"Universitas Gadjah Mada","ror":"https://ror.org/03ke6d638","country_code":"ID","type":"education","lineage":["https://openalex.org/I165230279"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Amita Rahma Permatasari","raw_affiliation_strings":["Universitas Gadjah Mada,Department of Electrical and Information Engineering,Yogyakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Gadjah Mada,Department of Electrical and Information Engineering,Yogyakarta,Indonesia","institution_ids":["https://openalex.org/I165230279"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056307156","display_name":"Selo Sulistyo","orcid":"https://orcid.org/0000-0002-0427-6421"},"institutions":[{"id":"https://openalex.org/I165230279","display_name":"Universitas Gadjah Mada","ror":"https://ror.org/03ke6d638","country_code":"ID","type":"education","lineage":["https://openalex.org/I165230279"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Selo Sulistyo","raw_affiliation_strings":["Universitas Gadjah Mada,Department of Electrical and Information Engineering,Yogyakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Gadjah Mada,Department of Electrical and Information Engineering,Yogyakarta,Indonesia","institution_ids":["https://openalex.org/I165230279"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044371299","display_name":"Paulus Insap Santosa","orcid":"https://orcid.org/0000-0002-0581-2521"},"institutions":[{"id":"https://openalex.org/I165230279","display_name":"Universitas Gadjah Mada","ror":"https://ror.org/03ke6d638","country_code":"ID","type":"education","lineage":["https://openalex.org/I165230279"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Paulus Insap Santosa","raw_affiliation_strings":["Universitas Gadjah Mada,Department of Electrical and Information Engineering,Yogyakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Gadjah Mada,Department of Electrical and Information Engineering,Yogyakarta,Indonesia","institution_ids":["https://openalex.org/I165230279"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4671,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.77129303,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.804099977016449,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.804099977016449,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.7986000180244446,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.9892868995666504},{"id":"https://openalex.org/keywords/cobit","display_name":"COBIT","score":0.9746266007423401},{"id":"https://openalex.org/keywords/financial-management-for-it-services","display_name":"Financial management for IT services","score":0.7260013818740845},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6723840236663818},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.6248865723609924},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4691426157951355},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.45987099409103394},{"id":"https://openalex.org/keywords/itil-security-management","display_name":"ITIL security management","score":0.44939595460891724},{"id":"https://openalex.org/keywords/service-management","display_name":"Service management","score":0.44329750537872314},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4354126453399658},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4302777945995331},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.42073720693588257},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.24642068147659302},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.18716341257095337},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.08314317464828491},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.06155073642730713},{"id":"https://openalex.org/keywords/information-security","display_name":"Information security","score":0.057720959186553955}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.9892868995666504},{"id":"https://openalex.org/C2776723946","wikidata":"https://www.wikidata.org/wiki/Q544025","display_name":"COBIT","level":3,"score":0.9746266007423401},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.7260013818740845},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6723840236663818},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.6248865723609924},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4691426157951355},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45987099409103394},{"id":"https://openalex.org/C114351632","wikidata":"https://www.wikidata.org/wiki/Q5974820","display_name":"ITIL security management","level":5,"score":0.44939595460891724},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.44329750537872314},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4354126453399658},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4302777945995331},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.42073720693588257},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.24642068147659302},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.18716341257095337},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.08314317464828491},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.06155073642730713},{"id":"https://openalex.org/C527648132","wikidata":"https://www.wikidata.org/wiki/Q189900","display_name":"Information security","level":2,"score":0.057720959186553955},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0},{"id":"https://openalex.org/C29983905","wikidata":"https://www.wikidata.org/wiki/Q7445066","display_name":"Security service","level":3,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C117110713","wikidata":"https://www.wikidata.org/wiki/Q3394676","display_name":"Network security policy","level":4,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.0},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.0},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icca62237.2024.10928147","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icca62237.2024.10928147","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 International Conference on Computer and Applications (ICCA)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W2900709325","https://openalex.org/W2902951604","https://openalex.org/W3048366270","https://openalex.org/W3164242872","https://openalex.org/W4205580138","https://openalex.org/W4210784242","https://openalex.org/W4310967574","https://openalex.org/W4385510295","https://openalex.org/W6681119746","https://openalex.org/W6870637347"],"related_works":["https://openalex.org/W36935566","https://openalex.org/W2132085710","https://openalex.org/W2096536276","https://openalex.org/W2578862111","https://openalex.org/W2187022261","https://openalex.org/W4399687280","https://openalex.org/W3129213458","https://openalex.org/W2057383213","https://openalex.org/W265918263","https://openalex.org/W2787711743"],"abstract_inverted_index":{"The":[0,48,65,116],"implementation":[1,26],"of":[2,27,103,119,125,148],"Electronic":[3],"Traffic":[4],"Law":[5],"Enforcement":[6],"(ETLE)":[7],"plays":[8],"an":[9],"important":[10],"role":[11],"in":[12,21,30,44,130],"supporting":[13],"smart":[14],"city":[15],"programs":[16],"to":[17,42,105,112],"improve":[18,106],"road":[19],"safety":[20],"the":[22,25,31,45,58,89,101,123,131,146,149],"region.":[23],"However,":[24],"IT-based":[28],"services":[29],"ETLE":[32,150],"system":[33,151],"still":[34],"requires":[35],"thorough":[36],"evaluation":[37],"and":[38,61,76,84,128,134],"analysis,":[39],"particularly":[40],"due":[41],"challenges":[43],"tools":[46],"component.":[47],"analysis":[49,96],"was":[50,97],"conducted":[51],"using":[52],"a":[53,94],"methodology":[54],"developed":[55],"based":[56],"on":[57,155],"ITIL":[59,132],"V4":[60,133],"COBIT":[62,135],"2019":[63,136],"frameworks.":[64],"service":[66,74,108,141],"capability":[67],"levels":[68],"for":[69],"change":[70],"enablement,":[71],"incident":[72],"management,":[73],"desk,":[75],"problem":[77],"management":[78,109,142],"are":[79],"currently":[80],"at":[81],"level":[82],"1":[83],"have":[85],"not":[86],"yet":[87],"reached":[88],"fully":[90],"achieved":[91],"category.":[92],"Therefore,":[93],"gap":[95],"performed":[98],"along":[99],"with":[100],"formulation":[102],"recommendations":[104],"IT":[107,114],"processes,":[110],"aiming":[111],"optimize":[113],"services.":[115],"proposed":[117],"improvement":[118],"procedures,":[120],"by":[121],"implementing":[122],"principles":[124],"good":[126],"governance":[127],"grounded":[129],"frameworks,":[137],"indicates":[138],"that":[139],"well-documented":[140],"processes":[143],"can":[144],"guide":[145],"enhancement":[147],"while":[152],"reducing":[153],"dependence":[154],"vendors.":[156]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}