{"id":"https://openalex.org/W4372270347","doi":"https://doi.org/10.1109/icassp49357.2023.10096816","title":"TRUSTERA: A Live Conversation Redaction System","display_name":"TRUSTERA: A Live Conversation Redaction System","publication_year":2023,"publication_date":"2023-05-05","ids":{"openalex":"https://openalex.org/W4372270347","doi":"https://doi.org/10.1109/icassp49357.2023.10096816"},"language":"en","primary_location":{"id":"doi:10.1109/icassp49357.2023.10096816","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icassp49357.2023.10096816","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ICASSP 2023 - 2023 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058682244","display_name":"Evandro Gouv\u00eaa","orcid":null},"institutions":[{"id":"https://openalex.org/I4210097210","display_name":"Next Interactions (United States)","ror":"https://ror.org/00vg4zj96","country_code":"US","type":"company","lineage":["https://openalex.org/I4210097210"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Evandro Gouv\u00eaa","raw_affiliation_strings":["Interactions LLC,New Jersey,USA","Interactions LLC, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Interactions LLC,New Jersey,USA","institution_ids":["https://openalex.org/I4210097210"]},{"raw_affiliation_string":"Interactions LLC, New Jersey, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040966617","display_name":"Ali Dadgar","orcid":null},"institutions":[{"id":"https://openalex.org/I4210097210","display_name":"Next Interactions (United States)","ror":"https://ror.org/00vg4zj96","country_code":"US","type":"company","lineage":["https://openalex.org/I4210097210"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ali Dadgar","raw_affiliation_strings":["Interactions LLC,New Jersey,USA","Interactions LLC, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Interactions LLC,New Jersey,USA","institution_ids":["https://openalex.org/I4210097210"]},{"raw_affiliation_string":"Interactions LLC, New Jersey, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091420288","display_name":"Shahab Jalalvand","orcid":null},"institutions":[{"id":"https://openalex.org/I4210097210","display_name":"Next Interactions (United States)","ror":"https://ror.org/00vg4zj96","country_code":"US","type":"company","lineage":["https://openalex.org/I4210097210"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Shahab Jalalvand","raw_affiliation_strings":["Interactions LLC,New Jersey,USA","Interactions LLC, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Interactions LLC,New Jersey,USA","institution_ids":["https://openalex.org/I4210097210"]},{"raw_affiliation_string":"Interactions LLC, New Jersey, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039140823","display_name":"Rathi Chengalvarayan","orcid":null},"institutions":[{"id":"https://openalex.org/I4210097210","display_name":"Next Interactions (United States)","ror":"https://ror.org/00vg4zj96","country_code":"US","type":"company","lineage":["https://openalex.org/I4210097210"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rathi Chengalvarayan","raw_affiliation_strings":["Interactions LLC,New Jersey,USA","Interactions LLC, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Interactions LLC,New Jersey,USA","institution_ids":["https://openalex.org/I4210097210"]},{"raw_affiliation_string":"Interactions LLC, New Jersey, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016598500","display_name":"Badrinath Jayakumar","orcid":null},"institutions":[{"id":"https://openalex.org/I4210097210","display_name":"Next Interactions (United States)","ror":"https://ror.org/00vg4zj96","country_code":"US","type":"company","lineage":["https://openalex.org/I4210097210"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Badrinath Jayakumar","raw_affiliation_strings":["Interactions LLC,New Jersey,USA","Interactions LLC, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Interactions LLC,New Jersey,USA","institution_ids":["https://openalex.org/I4210097210"]},{"raw_affiliation_string":"Interactions LLC, New Jersey, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028120017","display_name":"Ryan Price","orcid":"https://orcid.org/0000-0003-0624-6629"},"institutions":[{"id":"https://openalex.org/I4210097210","display_name":"Next Interactions (United States)","ror":"https://ror.org/00vg4zj96","country_code":"US","type":"company","lineage":["https://openalex.org/I4210097210"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ryan Price","raw_affiliation_strings":["Interactions LLC,New Jersey,USA","Interactions LLC, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Interactions LLC,New Jersey,USA","institution_ids":["https://openalex.org/I4210097210"]},{"raw_affiliation_string":"Interactions LLC, New Jersey, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087319567","display_name":"Nicholas Ruiz","orcid":null},"institutions":[{"id":"https://openalex.org/I4210097210","display_name":"Next Interactions (United States)","ror":"https://ror.org/00vg4zj96","country_code":"US","type":"company","lineage":["https://openalex.org/I4210097210"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nicholas Ruiz","raw_affiliation_strings":["Interactions LLC,New Jersey,USA","Interactions LLC, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Interactions LLC,New Jersey,USA","institution_ids":["https://openalex.org/I4210097210"]},{"raw_affiliation_string":"Interactions LLC, New Jersey, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065438779","display_name":"Jennifer McGovern","orcid":null},"institutions":[{"id":"https://openalex.org/I4210097210","display_name":"Next Interactions (United States)","ror":"https://ror.org/00vg4zj96","country_code":"US","type":"company","lineage":["https://openalex.org/I4210097210"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jennifer McGovern","raw_affiliation_strings":["Interactions LLC,New Jersey,USA","Interactions LLC, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Interactions LLC,New Jersey,USA","institution_ids":["https://openalex.org/I4210097210"]},{"raw_affiliation_string":"Interactions LLC, New Jersey, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111475783","display_name":"Srinivas Bangalore","orcid":null},"institutions":[{"id":"https://openalex.org/I4210097210","display_name":"Next Interactions (United States)","ror":"https://ror.org/00vg4zj96","country_code":"US","type":"company","lineage":["https://openalex.org/I4210097210"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Srinivas Bangalore","raw_affiliation_strings":["Interactions LLC,New Jersey,USA","Interactions LLC, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Interactions LLC,New Jersey,USA","institution_ids":["https://openalex.org/I4210097210"]},{"raw_affiliation_string":"Interactions LLC, New Jersey, USA","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5113965585","display_name":"Ben Stern","orcid":null},"institutions":[{"id":"https://openalex.org/I4210097210","display_name":"Next Interactions (United States)","ror":"https://ror.org/00vg4zj96","country_code":"US","type":"company","lineage":["https://openalex.org/I4210097210"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ben Stern","raw_affiliation_strings":["Interactions LLC,New Jersey,USA","Interactions LLC, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Interactions LLC,New Jersey,USA","institution_ids":["https://openalex.org/I4210097210"]},{"raw_affiliation_string":"Interactions LLC, New Jersey, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":10,"corresponding_author_ids":["https://openalex.org/A5058682244"],"corresponding_institution_ids":["https://openalex.org/I4210097210"],"apc_list":null,"apc_paid":null,"fwci":0.3497,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.63063871,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.984000027179718,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.8552815914154053},{"id":"https://openalex.org/keywords/redaction","display_name":"Redaction","score":0.8377542495727539},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6016477346420288},{"id":"https://openalex.org/keywords/history","display_name":"History","score":0.17442825436592102},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.16993334889411926},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.12473109364509583},{"id":"https://openalex.org/keywords/archaeology","display_name":"Archaeology","score":0.06740477681159973}],"concepts":[{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.8552815914154053},{"id":"https://openalex.org/C2776795254","wikidata":"https://www.wikidata.org/wiki/Q561071","display_name":"Redaction","level":2,"score":0.8377542495727539},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6016477346420288},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.17442825436592102},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.16993334889411926},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.12473109364509583},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.06740477681159973}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icassp49357.2023.10096816","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icassp49357.2023.10096816","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ICASSP 2023 - 2023 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W97072897","https://openalex.org/W947855104","https://openalex.org/W1034374084","https://openalex.org/W1828163288","https://openalex.org/W1895481600","https://openalex.org/W1995228216","https://openalex.org/W2101234009","https://openalex.org/W2127141656","https://openalex.org/W2134237567","https://openalex.org/W2134426579","https://openalex.org/W2160815625","https://openalex.org/W2806429264","https://openalex.org/W2897650517","https://openalex.org/W2921018690","https://openalex.org/W2974231335","https://openalex.org/W3037311587","https://openalex.org/W3141854550","https://openalex.org/W6603931906","https://openalex.org/W6625097472","https://openalex.org/W6638749077","https://openalex.org/W6675354045","https://openalex.org/W6752437113","https://openalex.org/W6767671539","https://openalex.org/W6780286967","https://openalex.org/W6792376965"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2211202346","https://openalex.org/W2495635843","https://openalex.org/W2891298176","https://openalex.org/W2510312192","https://openalex.org/W1968552888","https://openalex.org/W1131861677","https://openalex.org/W2040646162","https://openalex.org/W3170935803"],"abstract_inverted_index":{"We":[0],"introduce":[1],"Trustera":[2,131],"<sup":[3],"xmlns:mml=\"http://www.w3.org/1998/Math/MathML\"":[4],"xmlns:xlink=\"http://www.w3.org/1999/xlink\">1</sup>":[5],",":[6],"the":[7,31,48,59,101,106,110,114,118],"first":[8],"functional":[9],"system":[10],"that":[11,97,103,117],"redacts":[12],"personally":[13],"identifiable":[14],"information":[15,28],"(PII)":[16],"in":[17,67],"real-time":[18],"spoken":[19],"conversations":[20],"to":[21,25,39,52,105,140],"remove":[22],"agents\u2019":[23],"need":[24],"hear":[26],"sensitive":[27,143],"while":[29],"preserving":[30],"naturalness":[32],"of":[33,61,74,77,138],"live":[34,86],"customer-agent":[35],"conversations.":[36],"As":[37],"opposed":[38],"post-call":[40],"redaction,":[41],"audio":[42,87,102],"masking":[43],"starts":[44],"as":[45,47],"soon":[46],"customer":[49],"begins":[50],"speaking":[51],"a":[53,75,85,125],"PII":[54,62,120],"entity.":[55],"This":[56],"significantly":[57],"reduces":[58],"risk":[60],"being":[63,134],"intercepted":[64],"or":[65,128],"stored":[66],"insecure":[68],"data":[69],"storage.":[70],"Trustera\u2019s":[71],"architecture":[72],"consists":[73],"pipeline":[76],"automatic":[78],"speech":[79],"recognition,":[80],"natural":[81],"language":[82],"understanding,":[83],"and":[84,108],"redactor":[88],"module.":[89],"The":[90],"system\u2019s":[91],"goal":[92],"is":[93,132],"three-fold:":[94],"redact":[95],"entities":[96],"are":[98],"PII,":[99],"mask":[100],"goes":[104],"agent,":[107],"at":[109],"same":[111],"time":[112],"capture":[113],"entity,":[115],"so":[116],"captured":[119],"can":[121],"be":[122],"used":[123,135],"for":[124],"payment":[126],"transaction":[127],"caller":[129],"identification.":[130],"currently":[133],"by":[136],"thousands":[137],"agents":[139],"secure":[141],"customers\u2019":[142],"information.":[144]},"counts_by_year":[{"year":2025,"cited_by_count":2}],"updated_date":"2026-01-13T01:12:25.745995","created_date":"2025-10-10T00:00:00"}