{"id":"https://openalex.org/W4360604966","doi":"https://doi.org/10.1109/icaiic57133.2023.10067058","title":"Strategic Use of Online Review of Mobile App","display_name":"Strategic Use of Online Review of Mobile App","publication_year":2023,"publication_date":"2023-02-20","ids":{"openalex":"https://openalex.org/W4360604966","doi":"https://doi.org/10.1109/icaiic57133.2023.10067058"},"language":"en","primary_location":{"id":"doi:10.1109/icaiic57133.2023.10067058","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icaiic57133.2023.10067058","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 International Conference on Artificial Intelligence in Information and Communication (ICAIIC)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067358658","display_name":"Sohui Kim","orcid":"https://orcid.org/0009-0006-1845-6438"},"institutions":[{"id":"https://openalex.org/I51226738","display_name":"Dong-A University","ror":"https://ror.org/03qvtpc38","country_code":"KR","type":"education","lineage":["https://openalex.org/I51226738"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Sohui Kim","raw_affiliation_strings":["DongA University,Department of Management Information System,Busan,Korea","Department of Management Information System, DongA University, Busan, Korea"],"affiliations":[{"raw_affiliation_string":"DongA University,Department of Management Information System,Busan,Korea","institution_ids":["https://openalex.org/I51226738"]},{"raw_affiliation_string":"Department of Management Information System, DongA University, Busan, Korea","institution_ids":["https://openalex.org/I51226738"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059769282","display_name":"Min Ho Ryu","orcid":"https://orcid.org/0000-0002-2093-7824"},"institutions":[{"id":"https://openalex.org/I51226738","display_name":"Dong-A University","ror":"https://ror.org/03qvtpc38","country_code":"KR","type":"education","lineage":["https://openalex.org/I51226738"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Min Ho Ryu","raw_affiliation_strings":["DongA University,Department of Management Information System,Busan,Korea","Department of Management Information System, DongA University, Busan, Korea"],"affiliations":[{"raw_affiliation_string":"DongA University,Department of Management Information System,Busan,Korea","institution_ids":["https://openalex.org/I51226738"]},{"raw_affiliation_string":"Department of Management Information System, DongA University, Busan, Korea","institution_ids":["https://openalex.org/I51226738"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5067358658"],"corresponding_institution_ids":["https://openalex.org/I51226738"],"apc_list":null,"apc_paid":null,"fwci":0.5437,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.78006829,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"617","last_page":"619"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9800999760627747,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9799000024795532,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/strengths-and-weaknesses","display_name":"Strengths and weaknesses","score":0.6342384815216064},{"id":"https://openalex.org/keywords/mobile-banking","display_name":"Mobile banking","score":0.6306818127632141},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5537435412406921},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5352227687835693},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5258030295372009},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.44614899158477783},{"id":"https://openalex.org/keywords/mobile-apps","display_name":"Mobile apps","score":0.4149453938007355},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4051322340965271},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2862035632133484},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.222084641456604}],"concepts":[{"id":"https://openalex.org/C63882131","wikidata":"https://www.wikidata.org/wiki/Q17122954","display_name":"Strengths and weaknesses","level":2,"score":0.6342384815216064},{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.6306818127632141},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5537435412406921},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5352227687835693},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5258030295372009},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44614899158477783},{"id":"https://openalex.org/C2988145974","wikidata":"https://www.wikidata.org/wiki/Q620615","display_name":"Mobile apps","level":2,"score":0.4149453938007355},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4051322340965271},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2862035632133484},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.222084641456604},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icaiic57133.2023.10067058","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icaiic57133.2023.10067058","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 International Conference on Artificial Intelligence in Information and Communication (ICAIIC)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W2893929634","https://openalex.org/W3017301228","https://openalex.org/W3021695196","https://openalex.org/W4206687085","https://openalex.org/W4295770494"],"related_works":["https://openalex.org/W4295769391","https://openalex.org/W2972220648","https://openalex.org/W2332667808","https://openalex.org/W1997921863","https://openalex.org/W3112960490","https://openalex.org/W2344144656","https://openalex.org/W93605524","https://openalex.org/W4250894911","https://openalex.org/W2021145421","https://openalex.org/W821271700"],"abstract_inverted_index":{"The":[0],"purpose":[1],"of":[2,11,15,50,66],"this":[3],"study":[4],"is":[5,39],"to":[6,41,55],"evaluate":[7],"the":[8,34,43],"service":[9],"quality":[10],"mobile":[12,51],"banking":[13,52],"apps":[14,53],"Korean":[16,68],"banks":[17,57,69],"and":[18,45,48,83],"derive":[19],"improvement":[20],"priorities":[21],"by":[22],"conducting":[23],"Importance-Performance":[24,35],"Analysis":[25,37],"from":[26],"user":[27],"reviews":[28],"through":[29],"text":[30],"mining":[31],"techniques.":[32],"Furthermore,":[33],"Competitor":[36],"(IPCA)":[38],"conducted":[40],"analyze":[42],"internal":[44],"external":[46],"strengths":[47],"weaknesses":[49],"compared":[54],"other":[56],"for":[58,72],"each":[59],"bank":[60,76],"in":[61],"various":[62],"ways.":[63],"A":[64,74],"total":[65],"three":[67],"were":[70],"selected":[71],"analysis:":[73],"commercial":[75],"(Kookmin":[77],"Bank),":[78,82],"a":[79],"Local":[80],"bank(Gyeongnam":[81],"an":[84],"Internet":[85],"Bank(Kakao":[86],"Bank).":[87]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
