{"id":"https://openalex.org/W2913079321","doi":"https://doi.org/10.1109/ic3ina.2018.8629526","title":"Analysis of Information Technology Management Using ITIL Version 3 (Case Study: Al-Azhar 4 Islamic High School)","display_name":"Analysis of Information Technology Management Using ITIL Version 3 (Case Study: Al-Azhar 4 Islamic High School)","publication_year":2018,"publication_date":"2018-11-01","ids":{"openalex":"https://openalex.org/W2913079321","doi":"https://doi.org/10.1109/ic3ina.2018.8629526","mag":"2913079321"},"language":"en","primary_location":{"id":"doi:10.1109/ic3ina.2018.8629526","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ic3ina.2018.8629526","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 International Conference on Computer, Control, Informatics and its Applications (IC3INA)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000468560","display_name":"Dikdik Permana Wigandi","orcid":"https://orcid.org/0000-0002-8881-0117"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dikdik Permana Wigandi","raw_affiliation_strings":["Information SystemsDepartment, STMIK Nusa Mandiri, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information SystemsDepartment, STMIK Nusa Mandiri, Jakarta, Indonesia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077360887","display_name":"Sfenrianto Sfenrianto","orcid":"https://orcid.org/0000-0001-6752-0009"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sfenrianto Sfenrianto","raw_affiliation_strings":["Information SystemsDepartment, STMIK Nusa Mandiri, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information SystemsDepartment, STMIK Nusa Mandiri, Jakarta, Indonesia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4113,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.75354332,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"3","issue":null,"first_page":"193","last_page":"198"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14435","display_name":"Information Retrieval and Data Mining","score":0.9817000031471252,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14435","display_name":"Information Retrieval and Data Mining","score":0.9817000031471252,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9807999730110168,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9422000050544739,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.9763270616531372},{"id":"https://openalex.org/keywords/financial-management-for-it-services","display_name":"Financial management for IT services","score":0.7876198291778564},{"id":"https://openalex.org/keywords/incident-management","display_name":"Incident management","score":0.654572606086731},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6139870285987854},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6081078052520752},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5476564168930054},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.5426547527313232},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.5335334539413452},{"id":"https://openalex.org/keywords/itil-security-management","display_name":"ITIL security management","score":0.5291371941566467},{"id":"https://openalex.org/keywords/service-management","display_name":"Service management","score":0.46159693598747253},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.46156400442123413},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4065154194831848},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.3107162415981293},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.255179226398468},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2409026026725769},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.22638973593711853},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.08083698153495789}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.9763270616531372},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.7876198291778564},{"id":"https://openalex.org/C2780952636","wikidata":"https://www.wikidata.org/wiki/Q13479512","display_name":"Incident management","level":2,"score":0.654572606086731},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6139870285987854},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6081078052520752},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5476564168930054},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.5426547527313232},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.5335334539413452},{"id":"https://openalex.org/C114351632","wikidata":"https://www.wikidata.org/wiki/Q5974820","display_name":"ITIL security management","level":5,"score":0.5291371941566467},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.46159693598747253},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.46156400442123413},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4065154194831848},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.3107162415981293},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.255179226398468},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2409026026725769},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.22638973593711853},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08083698153495789},{"id":"https://openalex.org/C29983905","wikidata":"https://www.wikidata.org/wiki/Q7445066","display_name":"Security service","level":3,"score":0.0},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.0},{"id":"https://openalex.org/C117110713","wikidata":"https://www.wikidata.org/wiki/Q3394676","display_name":"Network security policy","level":4,"score":0.0},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.0},{"id":"https://openalex.org/C527648132","wikidata":"https://www.wikidata.org/wiki/Q189900","display_name":"Information security","level":2,"score":0.0},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ic3ina.2018.8629526","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ic3ina.2018.8629526","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 International Conference on Computer, Control, Informatics and its Applications (IC3INA)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5199999809265137}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W1012168249","https://openalex.org/W1963937664","https://openalex.org/W1972916350","https://openalex.org/W1973704684","https://openalex.org/W1990216280","https://openalex.org/W2020277921","https://openalex.org/W2074999744","https://openalex.org/W2123466492","https://openalex.org/W2125395076","https://openalex.org/W2131264055","https://openalex.org/W2321717379","https://openalex.org/W2338391328","https://openalex.org/W2597511363","https://openalex.org/W2781867340","https://openalex.org/W6669076513","https://openalex.org/W6678141501"],"related_works":["https://openalex.org/W2095516943","https://openalex.org/W2979662640","https://openalex.org/W1996112973","https://openalex.org/W2797426096","https://openalex.org/W1988662533","https://openalex.org/W2370448826","https://openalex.org/W159263604","https://openalex.org/W2017505209","https://openalex.org/W1861649748","https://openalex.org/W2604675952"],"abstract_inverted_index":{"Schools":[0],"should":[1],"also":[2],"provide":[3],"IT":[4,14,60],"services":[5,11,15,61],"to":[6,36,122,148],"support":[7,162],"the":[8,27,38,42,66,105,117,125,129,143,151],"activities":[9],"of":[10,29,44,59,124,140],"academy":[12],"students.":[13],"that":[16,74],"exist":[17],"at":[18,99,111],"Al-Azhar":[19],"4":[20],"Islamic":[21],"high":[22],"school":[23],"Kemang":[24],"Pratama":[25],"increase":[26],"number":[28],"incoming":[30],"students":[31],"significantly.":[32],"The":[33,71],"School":[34],"needs":[35],"know":[37],"current":[39],"conditions,":[40],"whether":[41],"implementation":[43],"ITSM":[45],"has":[46],"been":[47],"effective":[48],"and":[49,94,119,159],"efficient,":[50],"then":[51],"it":[52],"can":[53],"improve":[54],"future":[55],"business":[56],"processes.":[57],"Evaluation":[58],"is":[62,110],"conducted":[63],"by":[64],"using":[65],"ITIL":[67,133],"version":[68,134],"3":[69,101,135],"framework.":[70],"analysis":[72],"shows":[73],"Service":[75,80,83,86,92,96,106],"Management":[76],"as":[77],"a":[78,154],"Practice,":[79],"Operation":[81,84,87,89,93,97,107],"Principles,":[82],"Processes,":[85],"Common":[88],"Activities,":[90],"Organising":[91],"Implementing":[95],"are":[98,136],"level":[100,112],"-":[102],"3,4.":[103],"Meanwhile,":[104],"Technology":[108],"Considerations":[109],"2.9875.":[113],"RACI":[114],"models":[115],"show":[116],"roles":[118],"responsibilities":[120],"given":[121],"users":[123],"system.":[126],"Recommendations":[127],"from":[128],"evaluation":[130],"results":[131],"with":[132],"necessary":[137],"written":[138],"permissions":[139],"remote":[141],"control,":[142],"diagnostics":[144],"utility":[145],"features":[146],"need":[147,152],"be":[149],"added,":[150],"for":[153,160],"clear":[155],"escalation":[156],"process":[157],"flow":[158],"feature":[161],"tools.":[163]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
