{"id":"https://openalex.org/W4410297292","doi":"https://doi.org/10.1109/hri61500.2025.10974219","title":"Influencing Customer Behavior at the Cash Register Using a Social Robot","display_name":"Influencing Customer Behavior at the Cash Register Using a Social Robot","publication_year":2025,"publication_date":"2025-03-04","ids":{"openalex":"https://openalex.org/W4410297292","doi":"https://doi.org/10.1109/hri61500.2025.10974219"},"language":"en","primary_location":{"id":"doi:10.1109/hri61500.2025.10974219","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hri61500.2025.10974219","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 20th ACM/IEEE International Conference on Human-Robot Interaction (HRI)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Albert Allermann Beck","orcid":null},"institutions":[{"id":"https://openalex.org/I177969490","display_name":"University of Southern Denmark","ror":"https://ror.org/03yrrjy16","country_code":"DK","type":"education","lineage":["https://openalex.org/I177969490"]},{"id":"https://openalex.org/I184886455","display_name":"Maersk (Denmark)","ror":"https://ror.org/046gbzb64","country_code":"DK","type":"company","lineage":["https://openalex.org/I184886455"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Albert Allermann Beck","raw_affiliation_strings":["Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark","institution_ids":["https://openalex.org/I177969490","https://openalex.org/I184886455"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Nikolaj Dahlmann Nielsen","orcid":null},"institutions":[{"id":"https://openalex.org/I177969490","display_name":"University of Southern Denmark","ror":"https://ror.org/03yrrjy16","country_code":"DK","type":"education","lineage":["https://openalex.org/I177969490"]},{"id":"https://openalex.org/I184886455","display_name":"Maersk (Denmark)","ror":"https://ror.org/046gbzb64","country_code":"DK","type":"company","lineage":["https://openalex.org/I184886455"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Nikolaj Dahlmann Nielsen","raw_affiliation_strings":["Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark","institution_ids":["https://openalex.org/I177969490","https://openalex.org/I184886455"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5117518727","display_name":"Stine Galsgaard","orcid":null},"institutions":[{"id":"https://openalex.org/I177969490","display_name":"University of Southern Denmark","ror":"https://ror.org/03yrrjy16","country_code":"DK","type":"education","lineage":["https://openalex.org/I177969490"]},{"id":"https://openalex.org/I184886455","display_name":"Maersk (Denmark)","ror":"https://ror.org/046gbzb64","country_code":"DK","type":"company","lineage":["https://openalex.org/I184886455"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Stine Galsgaard","raw_affiliation_strings":["Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark","institution_ids":["https://openalex.org/I177969490","https://openalex.org/I184886455"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Jonas Frellesen Petersen","orcid":null},"institutions":[{"id":"https://openalex.org/I177969490","display_name":"University of Southern Denmark","ror":"https://ror.org/03yrrjy16","country_code":"DK","type":"education","lineage":["https://openalex.org/I177969490"]},{"id":"https://openalex.org/I184886455","display_name":"Maersk (Denmark)","ror":"https://ror.org/046gbzb64","country_code":"DK","type":"company","lineage":["https://openalex.org/I184886455"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Jonas Frellesen Petersen","raw_affiliation_strings":["Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark","institution_ids":["https://openalex.org/I177969490","https://openalex.org/I184886455"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100816657","display_name":"Mads Jensen","orcid":null},"institutions":[{"id":"https://openalex.org/I177969490","display_name":"University of Southern Denmark","ror":"https://ror.org/03yrrjy16","country_code":"DK","type":"education","lineage":["https://openalex.org/I177969490"]},{"id":"https://openalex.org/I184886455","display_name":"Maersk (Denmark)","ror":"https://ror.org/046gbzb64","country_code":"DK","type":"company","lineage":["https://openalex.org/I184886455"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Mads Jensen","raw_affiliation_strings":["Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark","institution_ids":["https://openalex.org/I177969490","https://openalex.org/I184886455"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111668446","display_name":"Kerstin Fischer","orcid":null},"institutions":[{"id":"https://openalex.org/I177969490","display_name":"University of Southern Denmark","ror":"https://ror.org/03yrrjy16","country_code":"DK","type":"education","lineage":["https://openalex.org/I177969490"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Kerstin Fischer","raw_affiliation_strings":["University of Southern Denmark,Department of Design and Communication,S&#x00F8;borg,Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Southern Denmark,Department of Design and Communication,S&#x00F8;borg,Denmark","institution_ids":["https://openalex.org/I177969490"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5025654872","display_name":"Oskar Palinko","orcid":"https://orcid.org/0000-0002-4513-5350"},"institutions":[{"id":"https://openalex.org/I177969490","display_name":"University of Southern Denmark","ror":"https://ror.org/03yrrjy16","country_code":"DK","type":"education","lineage":["https://openalex.org/I177969490"]},{"id":"https://openalex.org/I184886455","display_name":"Maersk (Denmark)","ror":"https://ror.org/046gbzb64","country_code":"DK","type":"company","lineage":["https://openalex.org/I184886455"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Oskar Palinko","raw_affiliation_strings":["Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Maersk Mc-Kinney Moller Institute, University of Southern Denmark,Odense,Denmark","institution_ids":["https://openalex.org/I177969490","https://openalex.org/I184886455"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.14186006,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1197","last_page":"1201"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.972100019454956,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.972100019454956,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/register","display_name":"Register (sociolinguistics)","score":0.7868282794952393},{"id":"https://openalex.org/keywords/cash","display_name":"Cash","score":0.5300775766372681},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5043867826461792},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.415763795375824},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3658413589000702},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3653467893600464},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2176380753517151},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.1385033130645752}],"concepts":[{"id":"https://openalex.org/C2779235478","wikidata":"https://www.wikidata.org/wiki/Q286576","display_name":"Register (sociolinguistics)","level":2,"score":0.7868282794952393},{"id":"https://openalex.org/C2778083465","wikidata":"https://www.wikidata.org/wiki/Q693464","display_name":"Cash","level":2,"score":0.5300775766372681},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5043867826461792},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.415763795375824},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3658413589000702},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3653467893600464},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2176380753517151},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.1385033130645752},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/hri61500.2025.10974219","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hri61500.2025.10974219","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 20th ACM/IEEE International Conference on Human-Robot Interaction (HRI)","raw_type":"proceedings-article"},{"id":"pmh:oai:sdu.dk:openaire_cris_publications/cf0b0b09-1650-4cb2-9325-3bf5e7d3fee8","is_oa":false,"landing_page_url":"https://portal.findresearcher.sdu.dk/da/publications/cf0b0b09-1650-4cb2-9325-3bf5e7d3fee8","pdf_url":null,"source":{"id":"https://openalex.org/S4306400423","display_name":"University of Southern Denmark Research Portal (University of Southern Denmark)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I177969490","host_organization_name":"University of Southern Denmark","host_organization_lineage":["https://openalex.org/I177969490"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Beck, A A, Nielsen, N D, Galsgaard, S, Petersen, J F, Jensen, M, Fischer, K & Palinko, O 2025, Influencing Customer Behavior at the Cash Register Using a Social Robot. in HRI 2025 - Proceedings of the 2025 ACM/IEEE International Conference on Human-Robot Interaction. IEEE Computer Society, pp. 1197-1201, 20th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2025, Melbourne, Australia, 04/03/2025. https://doi.org/10.1109/HRI61500.2025.10974219","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.4699999988079071}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W4312941541","https://openalex.org/W2361019053","https://openalex.org/W2071125430","https://openalex.org/W624979004","https://openalex.org/W4238987864","https://openalex.org/W4232669059","https://openalex.org/W2064119831","https://openalex.org/W1606827233","https://openalex.org/W2224948060"],"abstract_inverted_index":{"This":[0],"study":[1],"examines":[2],"whether":[3,55],"the":[4,38,78,102],"humanoid":[5],"robot,":[6],"HuGo,":[7],"can":[8],"effectively":[9],"influence":[10,103],"human":[11],"behavior":[12],"in":[13,98],"routine":[14],"scenarios,":[15],"using":[16,56],"receipt":[17],"collection":[18],"at":[19,37],"a":[20,24,95],"university":[21],"cafeteria":[22,50],"as":[23,41,73],"case":[25],"study.":[26],"The":[27,52,69],"robot":[28],"encourages":[29],"customers":[30],"to":[31,33,43,64],"remember":[32],"take":[34],"their":[35],"receipts":[36],"self-checkout":[39],"register,":[40],"negligence":[42],"do":[44],"so":[45],"creates":[46],"additional":[47],"workload":[48],"for":[49],"employees.":[51],"research":[53],"tests":[54],"verbal":[57],"and":[58,77,86],"pointing":[59],"gestures":[60,106],"enhances":[61],"compliance":[62],"compared":[63],"verbal-only":[65],"or":[66],"text-based":[67],"prompts.":[68],"testing":[70],"is":[71,80,107],"conducted":[72],"an":[74],"in-the-wild":[75],"experiment,":[76],"data":[79],"analyzed":[81],"with":[82],"both":[83],"Chi-squared":[84],"test":[85],"Two-Proportion":[87],"Z-test.":[88],"Results":[89],"indicate":[90],"that":[91],"introducing":[92],"speech":[93],"makes":[94],"significant":[96],"improvement":[97],"user":[99],"compliance,":[100],"while":[101],"of":[104],"hand":[105],"inconclusive.":[108]},"counts_by_year":[],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
