{"id":"https://openalex.org/W4312418022","doi":"https://doi.org/10.1109/hri53351.2022.9889492","title":"It Will Not Take Long! Longitudinal Effects of Robot Conflict Resolution Strategies on Compliance, Acceptance and Trust","display_name":"It Will Not Take Long! Longitudinal Effects of Robot Conflict Resolution Strategies on Compliance, Acceptance and Trust","publication_year":2022,"publication_date":"2022-03-07","ids":{"openalex":"https://openalex.org/W4312418022","doi":"https://doi.org/10.1109/hri53351.2022.9889492"},"language":"en","primary_location":{"id":"doi:10.1109/hri53351.2022.9889492","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hri53351.2022.9889492","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047370036","display_name":"Franziska Babel","orcid":"https://orcid.org/0000-0001-8249-7708"},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Franziska Babel","raw_affiliation_strings":["Ulm University,Dept. Human Factors,Ulm,Germany","Dept. Human Factors, Ulm University, Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulm University,Dept. Human Factors,Ulm,Germany","institution_ids":["https://openalex.org/I196349391"]},{"raw_affiliation_string":"Dept. Human Factors, Ulm University, Ulm, Germany","institution_ids":["https://openalex.org/I196349391"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050408255","display_name":"Philipp H\u00f6ck","orcid":"https://orcid.org/0000-0002-9831-9241"},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Philipp Hock","raw_affiliation_strings":["Ulm University,Dept. Human Factors,Ulm,Germany","Dept. Human Factors, Ulm University, Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulm University,Dept. Human Factors,Ulm,Germany","institution_ids":["https://openalex.org/I196349391"]},{"raw_affiliation_string":"Dept. Human Factors, Ulm University, Ulm, Germany","institution_ids":["https://openalex.org/I196349391"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043688860","display_name":"Johannes Kraus","orcid":"https://orcid.org/0000-0001-7015-8477"},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Johannes Kraus","raw_affiliation_strings":["Ulm University,Dept. Human Factors,Ulm,Germany","Dept. Human Factors, Ulm University, Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulm University,Dept. Human Factors,Ulm,Germany","institution_ids":["https://openalex.org/I196349391"]},{"raw_affiliation_string":"Dept. Human Factors, Ulm University, Ulm, Germany","institution_ids":["https://openalex.org/I196349391"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058962505","display_name":"Martin Baumann","orcid":"https://orcid.org/0000-0002-2668-2527"},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Martin Baumann","raw_affiliation_strings":["Ulm University,Dept. Human Factors,Ulm,Germany","Dept. Human Factors, Ulm University, Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulm University,Dept. Human Factors,Ulm,Germany","institution_ids":["https://openalex.org/I196349391"]},{"raw_affiliation_string":"Dept. Human Factors, Ulm University, Ulm, Germany","institution_ids":["https://openalex.org/I196349391"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I196349391"],"apc_list":null,"apc_paid":null,"fwci":7.2429,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.97602928,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"225","last_page":"235"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.7649312019348145},{"id":"https://openalex.org/keywords/negotiation","display_name":"Negotiation","score":0.7357891798019409},{"id":"https://openalex.org/keywords/conflict-resolution","display_name":"Conflict resolution","score":0.7025402188301086},{"id":"https://openalex.org/keywords/compliance","display_name":"Compliance (psychology)","score":0.6600048542022705},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5405935049057007},{"id":"https://openalex.org/keywords/appeal","display_name":"Appeal","score":0.5365965366363525},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.5186447501182556},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.5089328289031982},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5084623098373413},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4462830722332001},{"id":"https://openalex.org/keywords/protocol","display_name":"Protocol (science)","score":0.41266050934791565},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.33388447761535645},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.30972468852996826},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.24553009867668152},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.19875869154930115},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.0908430814743042},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.08369550108909607},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.07551363110542297}],"concepts":[{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.7649312019348145},{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.7357891798019409},{"id":"https://openalex.org/C21711469","wikidata":"https://www.wikidata.org/wiki/Q1194317","display_name":"Conflict resolution","level":2,"score":0.7025402188301086},{"id":"https://openalex.org/C2781460075","wikidata":"https://www.wikidata.org/wiki/Q1399332","display_name":"Compliance (psychology)","level":2,"score":0.6600048542022705},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5405935049057007},{"id":"https://openalex.org/C2778449503","wikidata":"https://www.wikidata.org/wiki/Q329777","display_name":"Appeal","level":2,"score":0.5365965366363525},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.5186447501182556},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5089328289031982},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5084623098373413},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4462830722332001},{"id":"https://openalex.org/C2780385302","wikidata":"https://www.wikidata.org/wiki/Q367158","display_name":"Protocol (science)","level":3,"score":0.41266050934791565},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33388447761535645},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.30972468852996826},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.24553009867668152},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.19875869154930115},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0908430814743042},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08369550108909607},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.07551363110542297},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C204787440","wikidata":"https://www.wikidata.org/wiki/Q188504","display_name":"Alternative medicine","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/hri53351.2022.9889492","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hri53351.2022.9889492","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.5699999928474426}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":82,"referenced_works":["https://openalex.org/W75277929","https://openalex.org/W100664794","https://openalex.org/W138469650","https://openalex.org/W191146409","https://openalex.org/W201680239","https://openalex.org/W1490803521","https://openalex.org/W1504768122","https://openalex.org/W1551257274","https://openalex.org/W1600903695","https://openalex.org/W1911390924","https://openalex.org/W1970707217","https://openalex.org/W1975374640","https://openalex.org/W1977021594","https://openalex.org/W1983139041","https://openalex.org/W1985945240","https://openalex.org/W1986558703","https://openalex.org/W1988452173","https://openalex.org/W1990815933","https://openalex.org/W1991607477","https://openalex.org/W2010060754","https://openalex.org/W2032568497","https://openalex.org/W2041548413","https://openalex.org/W2044140042","https://openalex.org/W2046324598","https://openalex.org/W2052781985","https://openalex.org/W2053486845","https://openalex.org/W2054739193","https://openalex.org/W2065697329","https://openalex.org/W2080543434","https://openalex.org/W2087484885","https://openalex.org/W2091096147","https://openalex.org/W2097404405","https://openalex.org/W2104999980","https://openalex.org/W2110585328","https://openalex.org/W2111040806","https://openalex.org/W2111633154","https://openalex.org/W2121533105","https://openalex.org/W2122570643","https://openalex.org/W2129491278","https://openalex.org/W2134418439","https://openalex.org/W2135630262","https://openalex.org/W2138043764","https://openalex.org/W2138382215","https://openalex.org/W2150768354","https://openalex.org/W2151543871","https://openalex.org/W2160379528","https://openalex.org/W2163004454","https://openalex.org/W2167557160","https://openalex.org/W2171274901","https://openalex.org/W2255049589","https://openalex.org/W2405357702","https://openalex.org/W2529710944","https://openalex.org/W2549023150","https://openalex.org/W2557296626","https://openalex.org/W2745199108","https://openalex.org/W2771070918","https://openalex.org/W2808512042","https://openalex.org/W2888191805","https://openalex.org/W2909775365","https://openalex.org/W2911465809","https://openalex.org/W2922127468","https://openalex.org/W2950416297","https://openalex.org/W2974679784","https://openalex.org/W2989822567","https://openalex.org/W2990379228","https://openalex.org/W3000920514","https://openalex.org/W3004675307","https://openalex.org/W3010574012","https://openalex.org/W3012220842","https://openalex.org/W3014410034","https://openalex.org/W3080618980","https://openalex.org/W3120329323","https://openalex.org/W3127104011","https://openalex.org/W3134697193","https://openalex.org/W3154998360","https://openalex.org/W4210362314","https://openalex.org/W4211106475","https://openalex.org/W4231055147","https://openalex.org/W4243624667","https://openalex.org/W6603018933","https://openalex.org/W6643029886","https://openalex.org/W6670412812"],"related_works":["https://openalex.org/W2270327411","https://openalex.org/W1528479792","https://openalex.org/W581435334","https://openalex.org/W2372523617","https://openalex.org/W2161479870","https://openalex.org/W2537778971","https://openalex.org/W2381437869","https://openalex.org/W3144558929","https://openalex.org/W2610179357","https://openalex.org/W3139748622"],"abstract_inverted_index":{"Domestic":[0],"service":[1,77],"robots":[2],"become":[3],"increasingly":[4],"prevalent":[5],"and":[6,23,62,116,139,156,185],"autonomous,":[7],"which":[8],"will":[9],"make":[10,168],"task":[11],"priority":[12,28],"conflicts":[13],"more":[14],"likely.":[15],"The":[16,91,125],"robot":[17,78,158,170,187],"must":[18],"be":[19],"able":[20],"to":[21,26,103,113,119,153,167,180],"effectively":[22],"appropriately":[24],"negotiate":[25],"gain":[27],"if":[29],"necessary.":[30],"In":[31,67],"previous":[32],"human-robot":[33],"interaction":[34],"(HRI)":[35],"studies,":[36],"imitating":[37],"human":[38,155,175],"negotiation":[39],"behavior":[40,99],"was":[41,65,94,134],"effective":[42,137,172,186],"but":[43],"long-term":[44,192],"effects":[45],"have":[46],"not":[47],"been":[48],"studied.":[49],"Filling":[50],"this":[51,147,163],"research":[52],"gap,":[53],"an":[54],"interactive":[55],"online":[56],"study":[57],"($N=103$)":[58],"with":[59,74,131],"two":[60],"sessions":[61],"six":[63],"trials":[64],"conducted.":[66],"a":[68,75,104,120,128,169,174],"conflict":[69,83,188],"scenario,":[70],"participants":[71],"repeatedly":[72],"interacted":[73],"domestic":[76],"that":[79],"applied":[80],"three":[81],"different":[82],"resolution":[84,189],"strategies:":[85],"appeal,":[86],"command,":[87],"diminution":[88,126],"of":[89,97,127,183],"request.":[90],"second":[92],"manipulation":[93],"reinforcement":[95,133],"(thanking)":[96],"compliance":[98,112,118,151],"(yes/no).":[100],"This":[101,177],"led":[102],"3\u00d72\u00d76":[105],"mixed-subject":[106],"design.":[107],"User":[108],"acceptance,":[109],"trust,":[110],"user":[111],"the":[114,135,154,157,181],"robot,":[115],"self-reported":[117,150],"household":[121],"member":[122],"were":[123,159],"assessed.":[124],"request":[129],"combined":[130],"positive":[132],"most":[136],"strategy":[138,148,164],"perceived":[140],"trustworthiness":[141],"increased":[142],"significantly":[143],"over":[144],"time.":[145],"For":[146],"only,":[149],"rates":[152],"similar.":[160],"Therefore,":[161],"applying":[162],"potentially":[165],"seems":[166],"equally":[171],"as":[173],"requester.":[176],"paper":[178],"contributes":[179],"design":[182],"acceptable":[184],"strategies":[190],"for":[191],"use.":[193]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":5}],"updated_date":"2026-08-25T07:29:55.448023","created_date":"2025-10-10T00:00:00"}