{"id":"https://openalex.org/W4312778080","doi":"https://doi.org/10.1109/hri53351.2022.9889413","title":"Designing Psychological Conflict Resolution Strategies for Autonomous Service Robots","display_name":"Designing Psychological Conflict Resolution Strategies for Autonomous Service Robots","publication_year":2022,"publication_date":"2022-03-07","ids":{"openalex":"https://openalex.org/W4312778080","doi":"https://doi.org/10.1109/hri53351.2022.9889413"},"language":"en","primary_location":{"id":"doi:10.1109/hri53351.2022.9889413","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hri53351.2022.9889413","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047370036","display_name":"Franziska Babel","orcid":"https://orcid.org/0000-0001-8249-7708"},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Franziska Babel","raw_affiliation_strings":["Ulm University,Dept. Human Factors,Ulm,Germany","Dept. Human Factors, Ulm University, Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulm University,Dept. Human Factors,Ulm,Germany","institution_ids":["https://openalex.org/I196349391"]},{"raw_affiliation_string":"Dept. Human Factors, Ulm University, Ulm, Germany","institution_ids":["https://openalex.org/I196349391"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058962505","display_name":"Martin Baumann","orcid":"https://orcid.org/0000-0002-2668-2527"},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Martin Baumann","raw_affiliation_strings":["Ulm University,Dept. Human Factors,Ulm,Germany","Dept. Human Factors, Ulm University, Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulm University,Dept. Human Factors,Ulm,Germany","institution_ids":["https://openalex.org/I196349391"]},{"raw_affiliation_string":"Dept. Human Factors, Ulm University, Ulm, Germany","institution_ids":["https://openalex.org/I196349391"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I196349391"],"apc_list":null,"apc_paid":null,"fwci":2.3709,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.89036483,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1146","last_page":"1148"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13382","display_name":"Robotics and Automated Systems","score":0.9470000267028809,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.7974292635917664},{"id":"https://openalex.org/keywords/conflict-resolution","display_name":"Conflict resolution","score":0.7139937877655029},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5682459473609924},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5247752070426941},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5021183490753174},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"Trustworthiness","score":0.49018508195877075},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.44911348819732666},{"id":"https://openalex.org/keywords/social-robot","display_name":"Social robot","score":0.43510228395462036},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.4310857057571411},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.38492727279663086},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3709715008735657},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3241073489189148},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3235320448875427},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32194843888282776},{"id":"https://openalex.org/keywords/mobile-robot","display_name":"Mobile robot","score":0.24377164244651794},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.1562911868095398},{"id":"https://openalex.org/keywords/robot-control","display_name":"Robot control","score":0.1328446865081787},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.09642893075942993}],"concepts":[{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.7974292635917664},{"id":"https://openalex.org/C21711469","wikidata":"https://www.wikidata.org/wiki/Q1194317","display_name":"Conflict resolution","level":2,"score":0.7139937877655029},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5682459473609924},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5247752070426941},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5021183490753174},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.49018508195877075},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44911348819732666},{"id":"https://openalex.org/C162947575","wikidata":"https://www.wikidata.org/wiki/Q2005645","display_name":"Social robot","level":5,"score":0.43510228395462036},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.4310857057571411},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.38492727279663086},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3709715008735657},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3241073489189148},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3235320448875427},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32194843888282776},{"id":"https://openalex.org/C19966478","wikidata":"https://www.wikidata.org/wiki/Q4810574","display_name":"Mobile robot","level":3,"score":0.24377164244651794},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1562911868095398},{"id":"https://openalex.org/C65401140","wikidata":"https://www.wikidata.org/wiki/Q7353385","display_name":"Robot control","level":4,"score":0.1328446865081787},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.09642893075942993},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/hri53351.2022.9889413","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hri53351.2022.9889413","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.5,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W1841352775","https://openalex.org/W1911390924","https://openalex.org/W2035928776","https://openalex.org/W2044140042","https://openalex.org/W2096563449","https://openalex.org/W2110585328","https://openalex.org/W2121226869","https://openalex.org/W2122570643","https://openalex.org/W2156897926","https://openalex.org/W2167557160","https://openalex.org/W2771070918","https://openalex.org/W2888191805","https://openalex.org/W2909775365","https://openalex.org/W2911465809","https://openalex.org/W2962416361","https://openalex.org/W2990197615","https://openalex.org/W3000920514","https://openalex.org/W3014242094","https://openalex.org/W3014410034","https://openalex.org/W3080618980","https://openalex.org/W3120491243","https://openalex.org/W3127104011","https://openalex.org/W3134510451","https://openalex.org/W3174134855","https://openalex.org/W4210362314","https://openalex.org/W4211089067","https://openalex.org/W4248888650","https://openalex.org/W4284689863","https://openalex.org/W4298128132","https://openalex.org/W4298869344","https://openalex.org/W4312418022","https://openalex.org/W4312940820","https://openalex.org/W6630666915","https://openalex.org/W6758692078","https://openalex.org/W6770350653"],"related_works":["https://openalex.org/W4287179229","https://openalex.org/W3205513966","https://openalex.org/W3120459843","https://openalex.org/W4366547574","https://openalex.org/W3200191727","https://openalex.org/W2133150803","https://openalex.org/W2082173922","https://openalex.org/W2933829981","https://openalex.org/W2063471269","https://openalex.org/W2742736081"],"abstract_inverted_index":{"As":[0],"autonomous":[1],"service":[2],"robots":[3,21,35],"will":[4,14],"become":[5,15],"increasingly":[6],"ubiquitous":[7],"in":[8,38,41,65,111,129],"our":[9],"daily":[10],"lives,":[11],"human-robot":[12,126],"conflicts":[13,40],"more":[16],"likely":[17],"when":[18],"humans":[19,37],"and":[20,26,36,44,51,55,78,96,104,115],"share":[22],"the":[23,31,42,48,59,63,72,75,122],"same":[24],"spaces":[25],"resources.":[27],"This":[28],"thesis":[29],"investigates":[30],"conflict":[32,64,90,127],"resolution":[33,91,128],"of":[34,53,74,106,125],"everyday":[39],"domestic":[43],"public":[45],"context.":[46],"Hereby,":[47],"acceptability,":[49,103],"trustworthiness,":[50],"effectiveness":[52],"verbal":[54],"non-verbal":[56],"strategies":[57,92,108],"for":[58],"robot":[60,89],"to":[61],"solve":[62],"its":[66],"favor":[67],"are":[68],"evaluated.":[69],"Based":[70],"on":[71],"assumption":[73],"Media":[76],"Equation":[77],"CASA":[79],"paradigm":[80],"that":[81],"people":[82],"interact":[83],"with":[84],"computers":[85],"as":[86],"social":[87,94],"actors,":[88],"from":[93],"psychology":[95],"human-machine":[97],"interaction":[98],"were":[99,109],"derived.":[100],"The":[101],"effectiveness,":[102],"trustworthiness":[105],"those":[107],"evaluated":[110],"online,":[112],"virtual":[113],"reality,":[114],"laboratory":[116],"experiments.":[117],"Future":[118],"work":[119],"includes":[120],"determining":[121],"psychological":[123],"processes":[124],"further":[130],"experimental":[131],"studies.":[132]},"counts_by_year":[{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
