{"id":"https://openalex.org/W2135494541","doi":"https://doi.org/10.1109/hicss.2004.1265513","title":"A social capital approach to IT relationship management evaluation","display_name":"A social capital approach to IT relationship management evaluation","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W2135494541","doi":"https://doi.org/10.1109/hicss.2004.1265513","mag":"2135494541"},"language":"en","primary_location":{"id":"doi:10.1109/hicss.2004.1265513","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hicss.2004.1265513","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027379595","display_name":"Tally Hatzakis","orcid":"https://orcid.org/0000-0002-6014-8117"},"institutions":[{"id":"https://openalex.org/I189462010","display_name":"Universiti Brunei Darussalam","ror":"https://ror.org/02qnf3n86","country_code":"BN","type":"education","lineage":["https://openalex.org/I189462010"]}],"countries":["BN"],"is_corresponding":true,"raw_author_name":"T. Hatzakis","raw_affiliation_strings":["Brunei University, UK","Dept. of Inf. Syst. & Comput., Brunei Univ., Brunei"],"affiliations":[{"raw_affiliation_string":"Brunei University, UK","institution_ids":[]},{"raw_affiliation_string":"Dept. of Inf. Syst. & Comput., Brunei Univ., Brunei","institution_ids":["https://openalex.org/I189462010"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5027379595"],"corresponding_institution_ids":["https://openalex.org/I189462010"],"apc_list":null,"apc_paid":null,"fwci":1.0957,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.87046325,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"4","issue":null,"first_page":"10 pp.","last_page":"10 pp."},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11239","display_name":"Social Capital and Networks","score":0.9891999959945679,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11239","display_name":"Social Capital and Networks","score":0.9891999959945679,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9890999794006348,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9879999756813049,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/immediacy","display_name":"Immediacy","score":0.6061485409736633},{"id":"https://openalex.org/keywords/social-capital","display_name":"Social capital","score":0.6004400849342346},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5946395397186279},{"id":"https://openalex.org/keywords/psychological-intervention","display_name":"Psychological intervention","score":0.5758992433547974},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5419356226921082},{"id":"https://openalex.org/keywords/enterprise-relationship-management","display_name":"Enterprise relationship management","score":0.5081033706665039},{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.48064935207366943},{"id":"https://openalex.org/keywords/reciprocity","display_name":"Reciprocity (cultural anthropology)","score":0.46122485399246216},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4594827890396118},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.449246346950531},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3596039414405823},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.285325288772583},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.22709685564041138},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.18739059567451477},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.12657612562179565},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.11114609241485596},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.09785374999046326},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.09768566489219666},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.09110161662101746},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.08815479278564453}],"concepts":[{"id":"https://openalex.org/C2780340563","wikidata":"https://www.wikidata.org/wiki/Q2811064","display_name":"Immediacy","level":2,"score":0.6061485409736633},{"id":"https://openalex.org/C68062652","wikidata":"https://www.wikidata.org/wiki/Q214693","display_name":"Social capital","level":2,"score":0.6004400849342346},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5946395397186279},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.5758992433547974},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5419356226921082},{"id":"https://openalex.org/C27850374","wikidata":"https://www.wikidata.org/wiki/Q5380405","display_name":"Enterprise relationship management","level":5,"score":0.5081033706665039},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.48064935207366943},{"id":"https://openalex.org/C169903001","wikidata":"https://www.wikidata.org/wiki/Q3264987","display_name":"Reciprocity (cultural anthropology)","level":2,"score":0.46122485399246216},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4594827890396118},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.449246346950531},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3596039414405823},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.285325288772583},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.22709685564041138},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.18739059567451477},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.12657612562179565},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.11114609241485596},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.09785374999046326},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.09768566489219666},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.09110161662101746},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08815479278564453},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/hicss.2004.1265513","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hicss.2004.1265513","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W130829414","https://openalex.org/W191537309","https://openalex.org/W951575599","https://openalex.org/W1484775731","https://openalex.org/W1508791936","https://openalex.org/W1511433378","https://openalex.org/W1584596632","https://openalex.org/W1594251055","https://openalex.org/W1597572790","https://openalex.org/W1601897243","https://openalex.org/W1971788485","https://openalex.org/W1992828380","https://openalex.org/W1998677705","https://openalex.org/W2003939026","https://openalex.org/W2020407864","https://openalex.org/W2023754051","https://openalex.org/W2028280585","https://openalex.org/W2048495928","https://openalex.org/W2058819989","https://openalex.org/W2085491458","https://openalex.org/W2087391635","https://openalex.org/W2107678607","https://openalex.org/W2108183214","https://openalex.org/W2118549945","https://openalex.org/W2130248793","https://openalex.org/W2153943092","https://openalex.org/W2157619495","https://openalex.org/W2177919381","https://openalex.org/W2321650456","https://openalex.org/W2506926332","https://openalex.org/W2901939216","https://openalex.org/W2966755844","https://openalex.org/W2971029899","https://openalex.org/W3022339544","https://openalex.org/W3123534837","https://openalex.org/W3140434794","https://openalex.org/W3145543020","https://openalex.org/W4244387885","https://openalex.org/W4250161798","https://openalex.org/W4391007338","https://openalex.org/W6625091788","https://openalex.org/W6630468632","https://openalex.org/W6635408335","https://openalex.org/W6635930197","https://openalex.org/W6756358786"],"related_works":["https://openalex.org/W4307572958","https://openalex.org/W3010018012","https://openalex.org/W2792246068","https://openalex.org/W4386796654","https://openalex.org/W2005510223","https://openalex.org/W2128822141","https://openalex.org/W4213327636","https://openalex.org/W2975304921","https://openalex.org/W2770646110","https://openalex.org/W2022051215"],"abstract_inverted_index":{"In":[0],"spite":[1],"of":[2,6,39,71,84,107,149,155,158],"the":[3,37,50,69,82,97,105,145,153,156],"increasing":[4],"adoption":[5],"IT":[7,18,40,56,72,122,168],"relationship":[8,41,73,92,138,159,169],"management":[9,42,74,93,139,160,170],"as":[10],"an":[11,64],"intervention":[12],"strategy":[13],"for":[14,67,167,174],"improving":[15],"business":[16,54,114,119],"-":[17],"relationships,":[19],"researchers":[20],"have":[21,141],"so":[22],"far":[23],"paid":[24],"little":[25],"attention":[26],"to":[27],"evaluating":[28],"its":[29],"impact":[30,38,70,157],"on":[31,43,75,162],"organizations.":[32],"This":[33],"paper":[34],"proposes":[35],"that":[36,57,91,136],"organizations":[44,163],"be":[45],"evaluated":[46],"by":[47],"changes":[48],"in":[49,59,81],"social":[51,76],"capital":[52,77],"between":[53,111,118],"and":[55,78,109,113,120,130,147,172],"result":[58],"improved":[60],"productivity.":[61],"It":[62],"develops":[63],"evaluation":[65],"framework":[66],"measuring":[68],"tests":[79],"it":[80],"context":[83],"a":[85],"large":[86],"financial":[87],"institution.":[88],"Findings":[89],"suggest":[90],"has":[94],"(a)":[95],"diminished":[96],"immediacy,":[98],"but":[99,116,124],"extended":[100],"mediated":[101],"participation,":[102],"(b)":[103],"increased":[104,127],"levels":[106,129],"trust":[108],"reciprocity":[110],"themselves":[112],"people":[115],"not":[117],"other":[121],"representatives,":[123],"(c)":[125],"considerably":[126],"communication":[128],"mutual":[131],"understanding.":[132],"The":[133],"work":[134,150],"concludes":[135],"whilst":[137],"interventions":[140,161],"brought":[142],"satisfaction":[143],"with":[144],"efficiency":[146],"effectiveness":[148],"coordination":[151],"processes,":[152],"sustainability":[154],"is":[164],"questionable.":[165],"Implications":[166],"practice":[171,176],"recommendations":[173],"best":[175],"development":[177],"are":[178],"highlighted.":[179]},"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
