{"id":"https://openalex.org/W2136409685","doi":"https://doi.org/10.1109/hicss.2004.1265426","title":"Face value? Customer views of appropriate formats for embodied conversational agents (ECAs) in online retailing","display_name":"Face value? Customer views of appropriate formats for embodied conversational agents (ECAs) in online retailing","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W2136409685","doi":"https://doi.org/10.1109/hicss.2004.1265426","mag":"2136409685"},"language":"en","primary_location":{"id":"doi:10.1109/hicss.2004.1265426","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hicss.2004.1265426","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019301651","display_name":"Kathleen Keeling","orcid":"https://orcid.org/0000-0002-1083-0732"},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]},{"id":"https://openalex.org/I3132256593","display_name":"Manchester School of Architecture","ror":"https://ror.org/03xxxrq06","country_code":"GB","type":"education","lineage":["https://openalex.org/I11983389","https://openalex.org/I28407311","https://openalex.org/I3132256593"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"K. Keeling","raw_affiliation_strings":["Manchester School of Management, UMIST (University of Manchester Institute of Science and Technology), UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Manchester School of Management, UMIST (University of Manchester Institute of Science and Technology), UK","institution_ids":["https://openalex.org/I28407311","https://openalex.org/I3132256593"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020446140","display_name":"Susan Beatty","orcid":"https://orcid.org/0000-0003-4536-2817"},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]},{"id":"https://openalex.org/I3132256593","display_name":"Manchester School of Architecture","ror":"https://ror.org/03xxxrq06","country_code":"GB","type":"education","lineage":["https://openalex.org/I11983389","https://openalex.org/I28407311","https://openalex.org/I3132256593"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"S. Beatty","raw_affiliation_strings":["Manchester School of Management, UMIST (University of Manchester Institute of Science and Technology), UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Manchester School of Management, UMIST (University of Manchester Institute of Science and Technology), UK","institution_ids":["https://openalex.org/I28407311","https://openalex.org/I3132256593"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088029632","display_name":"Peter McGoldrick","orcid":"https://orcid.org/0000-0002-7884-6757"},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]},{"id":"https://openalex.org/I3132256593","display_name":"Manchester School of Architecture","ror":"https://ror.org/03xxxrq06","country_code":"GB","type":"education","lineage":["https://openalex.org/I11983389","https://openalex.org/I28407311","https://openalex.org/I3132256593"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"P. McGoldrick","raw_affiliation_strings":["Manchester School of Management, UMIST (University of Manchester Institute of Science and Technology), UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Manchester School of Management, UMIST (University of Manchester Institute of Science and Technology), UK","institution_ids":["https://openalex.org/I28407311","https://openalex.org/I3132256593"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015193911","display_name":"Linda Macaulay","orcid":"https://orcid.org/0000-0003-2954-2316"},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]},{"id":"https://openalex.org/I3132256593","display_name":"Manchester School of Architecture","ror":"https://ror.org/03xxxrq06","country_code":"GB","type":"education","lineage":["https://openalex.org/I11983389","https://openalex.org/I28407311","https://openalex.org/I3132256593"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"L. Macaulay","raw_affiliation_strings":["Manchester School of Management, UMIST (University of Manchester Institute of Science and Technology), UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Manchester School of Management, UMIST (University of Manchester Institute of Science and Technology), UK","institution_ids":["https://openalex.org/I28407311","https://openalex.org/I3132256593"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.3081,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.94250137,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"12","issue":null,"first_page":"10 pp.","last_page":"10 pp."},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/matching","display_name":"Matching (statistics)","score":0.5990582704544067},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5817157030105591},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5801265239715576},{"id":"https://openalex.org/keywords/embodied-cognition","display_name":"Embodied cognition","score":0.580045223236084},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5271115899085999},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5026028156280518},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.46753498911857605},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.46214163303375244},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.44778522849082947},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4240334630012512},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4178529381752014},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4172956049442291},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2058357298374176},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.17670419812202454}],"concepts":[{"id":"https://openalex.org/C165064840","wikidata":"https://www.wikidata.org/wiki/Q1321061","display_name":"Matching (statistics)","level":2,"score":0.5990582704544067},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5817157030105591},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5801265239715576},{"id":"https://openalex.org/C100609095","wikidata":"https://www.wikidata.org/wiki/Q1335050","display_name":"Embodied cognition","level":2,"score":0.580045223236084},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5271115899085999},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5026028156280518},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.46753498911857605},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.46214163303375244},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.44778522849082947},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4240334630012512},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4178529381752014},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4172956049442291},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2058357298374176},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.17670419812202454},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/hicss.2004.1265426","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hicss.2004.1265426","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the","raw_type":"proceedings-article"},{"id":"pmh:oai:pure.atira.dk:openaire_cris_publications/3b2c088f-8696-425b-af9e-402a4e9b2e43","is_oa":false,"landing_page_url":"https://research.manchester.ac.uk/en/publications/3b2c088f-8696-425b-af9e-402a4e9b2e43","pdf_url":null,"source":{"id":"https://openalex.org/S4306400662","display_name":"Research Explorer (The University of Manchester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28407311","host_organization_name":"University of Manchester","host_organization_lineage":["https://openalex.org/I28407311"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Keeling, K, McGoldrick, P, Beatty, S & Macaulay, L 2004, Face value? Customer views of appropriate formats for Embodied Conversational Agents (ECAs) in online retailing. in R H Sprague Jr. (ed.), Proceedings of the Hawaii International Conference on System Sciences|Proc Hawaii Int Conf Syst Sci. vol. 37, pp. 2761-2770, Proceedings of the Hawaii International Conference on System Sciences, Big Island, HI., 1/07/04.","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W216945601","https://openalex.org/W1492511747","https://openalex.org/W1526611532","https://openalex.org/W1708874574","https://openalex.org/W1841352775","https://openalex.org/W1969073229","https://openalex.org/W1970260754","https://openalex.org/W1971238833","https://openalex.org/W1982830988","https://openalex.org/W2000972799","https://openalex.org/W2023601041","https://openalex.org/W2032099985","https://openalex.org/W2032678755","https://openalex.org/W2037464800","https://openalex.org/W2059075042","https://openalex.org/W2073805364","https://openalex.org/W2094279470","https://openalex.org/W2100930119","https://openalex.org/W2104545034","https://openalex.org/W2117373981","https://openalex.org/W2121965518","https://openalex.org/W2123551388","https://openalex.org/W2130552796","https://openalex.org/W2131656770","https://openalex.org/W2135313998","https://openalex.org/W2141540530","https://openalex.org/W2154788197","https://openalex.org/W2408765197","https://openalex.org/W2419452541","https://openalex.org/W2798445359","https://openalex.org/W2990531823","https://openalex.org/W3032938188","https://openalex.org/W3094202663","https://openalex.org/W3124032914","https://openalex.org/W3205595721","https://openalex.org/W4230384644","https://openalex.org/W4231399809","https://openalex.org/W4285719527","https://openalex.org/W6637636544","https://openalex.org/W6638783814","https://openalex.org/W6675074487","https://openalex.org/W6717446237","https://openalex.org/W6769907691","https://openalex.org/W6778917499"],"related_works":["https://openalex.org/W2380179524","https://openalex.org/W4283365723","https://openalex.org/W2963001125","https://openalex.org/W2091233881","https://openalex.org/W2352366064","https://openalex.org/W2124102101","https://openalex.org/W4250820896","https://openalex.org/W4250305970","https://openalex.org/W1484550171","https://openalex.org/W2333383158"],"abstract_inverted_index":{"Although":[0],"the":[1,54,57,77,101,105,110,118,137],"motivational":[2],"benefits":[3],"of":[4,33,36,81,104,109,122,125,144,147,155],"embodied":[5],"conversational":[6],"agents":[7],"in":[8,76,97],"other":[9],"areas":[10],"have":[11],"been":[12,22],"demonstrated":[13],"their":[14],"potential":[15,123],"for":[16,162],"relationship":[17],"building":[18],"within":[19],"e-tailing":[20],"has":[21,93],"little":[23],"utilized.":[24],"In":[25],"this":[26,71,153],"exploratory":[27],"paper":[28],"we":[29,69],"consider":[30],"customer":[31,134,149],"perceptions":[32,108],"what":[34],"types":[35],"ECA":[37,106],"are":[38],"appropriate":[39],"to":[40,94,107,117,166],"retailing":[41],"Web":[42,85,127],"sites":[43],"using":[44],"data":[45],"from":[46,56],"semi-structured":[47],"interviews":[48],"with":[49],"30":[50],"Internet":[51],"shoppers.":[52],"Extrapolating":[53],"findings":[55],"advertising":[58],"literature":[59],"concerning":[60],"match-up":[61],"between":[62],"endorser":[63],"and":[64,79,120,164],"brand,":[65,111],"product":[66,112],"or":[67,113],"retailer":[68,114],"find":[70,131],"is":[72,88,152],"an":[73],"important":[74],"element":[75],"acceptability":[78],"viability":[80],"ECAs":[82],"on":[83],"retail":[84],"sites.":[86],"It":[87,151],"apparent":[89],"that":[90,132,146,157],"great":[91],"care":[92],"be":[95,159],"taken":[96],"matching":[98,148],"not":[99],"only":[100],"physical":[102],"characteristics":[103],"but":[115],"also":[116,130],"goals":[119],"motivations":[121],"customers":[124],"a":[126,141],"site.":[128],"We":[129],"introducing":[133],"interaction":[135],"into":[136],"'match-up'":[138],"mix":[139],"introduces":[140],"new":[142],"level":[143,154],"complexity,":[145],"expectations.":[150],"service":[156],"may":[158],"most":[160],"difficult":[161],"technology":[163],"organizations":[165],"meet.":[167]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
