{"id":"https://openalex.org/W2157212208","doi":"https://doi.org/10.1109/hicss.2004.1265315","title":"An analysis of a shared services centre in e-government","display_name":"An analysis of a shared services centre in e-government","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W2157212208","doi":"https://doi.org/10.1109/hicss.2004.1265315","mag":"2157212208"},"language":"en","primary_location":{"id":"doi:10.1109/hicss.2004.1265315","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hicss.2004.1265315","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062073470","display_name":"Marijn Janssen","orcid":"https://orcid.org/0000-0001-6211-8790"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"M. Janssen","raw_affiliation_strings":["School of Technology, Policy and Management, Delft University of Technnology, Delft, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Technology, Policy and Management, Delft University of Technnology, Delft, Netherlands","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089697730","display_name":"Robert Wagenaar","orcid":"https://orcid.org/0000-0001-7031-1232"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"R. Wagenaar","raw_affiliation_strings":["School of Technology, Policy and Management, Delft University of Technnology, Delft, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Technology, Policy and Management, Delft University of Technnology, Delft, Netherlands","institution_ids":["https://openalex.org/I98358874"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I98358874"],"apc_list":null,"apc_paid":null,"fwci":36.588,"has_fulltext":false,"cited_by_count":49,"citation_normalized_percentile":{"value":0.9955335,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"10 pp.","last_page":"10 pp."},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9912999868392944,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9912999868392944,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9898999929428101,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9864000082015991,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.7342844009399414},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6521265506744385},{"id":"https://openalex.org/keywords/autonomy","display_name":"Autonomy","score":0.6466604471206665},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.633222222328186},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.501572847366333},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.4509281516075134},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4370560646057129},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3984795808792114},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3771284222602844},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3337661325931549},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.14969131350517273},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.13737305998802185},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.08440950512886047}],"concepts":[{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.7342844009399414},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6521265506744385},{"id":"https://openalex.org/C65414064","wikidata":"https://www.wikidata.org/wiki/Q484105","display_name":"Autonomy","level":2,"score":0.6466604471206665},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.633222222328186},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.501572847366333},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.4509281516075134},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4370560646057129},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3984795808792114},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3771284222602844},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3337661325931549},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.14969131350517273},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13737305998802185},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08440950512886047},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1109/hicss.2004.1265315","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hicss.2004.1265315","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.105.6999","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.105.6999","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://csdl.computer.org/comp/proceedings/hicss/2004/2056/05/205650124b.pdf","raw_type":"text"},{"id":"pmh:oai:tudelft.nl:uuid:f670cfb3-ecc3-45da-8aad-5827752e61a3","is_oa":false,"landing_page_url":"http://resolver.tudelft.nl/uuid:f670cfb3-ecc3-45da-8aad-5827752e61a3","pdf_url":null,"source":{"id":"https://openalex.org/S4306400906","display_name":"Research Repository (Delft University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I98358874","host_organization_name":"Delft University of Technology","host_organization_lineage":["https://openalex.org/I98358874"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"conference paper"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals","score":0.4300000071525574}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W1026198899","https://openalex.org/W1519913602","https://openalex.org/W1523095924","https://openalex.org/W1525394556","https://openalex.org/W1527311855","https://openalex.org/W1552890190","https://openalex.org/W1586724634","https://openalex.org/W1791587663","https://openalex.org/W1965516070","https://openalex.org/W1972306955","https://openalex.org/W1973308529","https://openalex.org/W1982406862","https://openalex.org/W1985621130","https://openalex.org/W2015930340","https://openalex.org/W2060547046","https://openalex.org/W2065189722","https://openalex.org/W2071519527","https://openalex.org/W2074534706","https://openalex.org/W2077033060","https://openalex.org/W2112511770","https://openalex.org/W2118936359","https://openalex.org/W2133766618","https://openalex.org/W2137247419","https://openalex.org/W2327234466","https://openalex.org/W2336737640","https://openalex.org/W2401432103","https://openalex.org/W2752617332","https://openalex.org/W4285719527","https://openalex.org/W6633022249","https://openalex.org/W6638161682"],"related_works":["https://openalex.org/W4241523039","https://openalex.org/W2360028903","https://openalex.org/W4280543773","https://openalex.org/W178231042","https://openalex.org/W2366083136","https://openalex.org/W2387622493","https://openalex.org/W1932132538","https://openalex.org/W2357832196","https://openalex.org/W1566252468","https://openalex.org/W4200375594"],"abstract_inverted_index":{"Information":[0],"systems":[1],"engineering":[2],"projects":[3],"in":[4,96],"e-government":[5],"are":[6],"confronted":[7],"with":[8],"high":[9],"costs,":[10],"lack":[11],"of":[12,37,56,73,92,104],"expertise":[13],"and":[14,19,39,45,58,81,86,113],"developing":[15],"similar":[16],"functionality":[17],"over":[18],"over.":[20],"A":[21,60,70],"shared":[22,78,106],"services":[23,28,79,107],"centre":[24],"might":[25],"provide":[26],"common":[27],"to":[29,43,75,100],"local":[30],"government":[31],"organizations":[32,38],"without":[33],"affecting":[34],"the":[35,41,93,102,111,122,129],"autonomy":[36],"providing":[40],"flexibility":[42],"enhance":[44],"include":[46],"additional":[47],"functionality.":[48],"As":[49],"such":[50],"a":[51,77,105,126],"SSC":[52,127],"promises":[53],"tremendous":[54],"economies":[55],"scale":[57],"scope.":[59],"promise":[61],"is":[62,88,99],"however":[63],"not":[64],"sufficient,":[65],"research":[66,94],"yields":[67],"ambiguous":[68],"results.":[69],"sound":[71],"analysis":[72],"motives":[74,112],"use":[76],"center":[80,108],"management":[82,114],"issues":[83,115],"determining":[84,116],"success":[85],"failure":[87],"necessary.":[89],"The":[90],"goal":[91],"presented":[95],"this":[97],"paper":[98],"explore":[101,121],"concept":[103,123],"by":[109,124],"investigating":[110,125],"its":[117],"successful":[118],"implementation.":[119],"We":[120],"at":[128],"Dutch":[130],"judicial":[131],"organization.":[132]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":5}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}