{"id":"https://openalex.org/W2162263530","doi":"https://doi.org/10.1109/hicss.2004.1265216","title":"Alert-driven e-service management","display_name":"Alert-driven e-service management","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W2162263530","doi":"https://doi.org/10.1109/hicss.2004.1265216","mag":"2162263530"},"language":"en","primary_location":{"id":"doi:10.1109/hicss.2004.1265216","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hicss.2004.1265216","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062947858","display_name":"Dickson K.W. Chiu","orcid":"https://orcid.org/0000-0002-7926-9568"},"institutions":[{"id":"https://openalex.org/I177725633","display_name":"Chinese University of Hong Kong","ror":"https://ror.org/00t33hh48","country_code":"HK","type":"education","lineage":["https://openalex.org/I177725633"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"D.K.W. Chiu","raw_affiliation_strings":["Department of Computer Science and Engineering, Chinese University of Hong Kong, Hong Kong, China"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, Chinese University of Hong Kong, Hong Kong, China","institution_ids":["https://openalex.org/I177725633"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110754895","display_name":"B.W.C. Kwok","orcid":null},"institutions":[{"id":"https://openalex.org/I177725633","display_name":"Chinese University of Hong Kong","ror":"https://ror.org/00t33hh48","country_code":"HK","type":"education","lineage":["https://openalex.org/I177725633"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"B.W.C. Kwok","raw_affiliation_strings":["Department of Computer Science and Engineering, Chinese University of Hong Kong, Hong Kong, China"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, Chinese University of Hong Kong, Hong Kong, China","institution_ids":["https://openalex.org/I177725633"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028054979","display_name":"Ray L.S. Wong","orcid":null},"institutions":[{"id":"https://openalex.org/I177725633","display_name":"Chinese University of Hong Kong","ror":"https://ror.org/00t33hh48","country_code":"HK","type":"education","lineage":["https://openalex.org/I177725633"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"R.L.S. Wong","raw_affiliation_strings":["Department of Computer Science and Engineering, Chinese University of Hong Kong, Hong Kong, China"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, Chinese University of Hong Kong, Hong Kong, China","institution_ids":["https://openalex.org/I177725633"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034057959","display_name":"Shing-Chi Cheung","orcid":"https://orcid.org/0000-0002-3508-7172"},"institutions":[{"id":"https://openalex.org/I200769079","display_name":"Hong Kong University of Science and Technology","ror":"https://ror.org/00q4vv597","country_code":"HK","type":"education","lineage":["https://openalex.org/I200769079"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"S.C. Cheung","raw_affiliation_strings":["Department of Computer Science, Hong Kong University of Science and Technology, Hong Kong, China"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science, Hong Kong University of Science and Technology, Hong Kong, China","institution_ids":["https://openalex.org/I200769079"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088268250","display_name":"Eleanna Kafeza","orcid":"https://orcid.org/0000-0001-9565-2375"},"institutions":[{"id":"https://openalex.org/I73142707","display_name":"Athens University of Economics and Business","ror":"https://ror.org/03s262162","country_code":"GR","type":"education","lineage":["https://openalex.org/I73142707"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"E. Kafeza","raw_affiliation_strings":["Athens University of Economics and Business, Greece"],"affiliations":[{"raw_affiliation_string":"Athens University of Economics and Business, Greece","institution_ids":["https://openalex.org/I73142707"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5062947858"],"corresponding_institution_ids":["https://openalex.org/I177725633"],"apc_list":null,"apc_paid":null,"fwci":19.3793,"has_fulltext":false,"cited_by_count":33,"citation_normalized_percentile":{"value":0.9898087,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"10 pp.","last_page":"10 pp."},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7829549312591553},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6046561002731323},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5316669940948486},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5118962526321411},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.47445377707481384},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.33970674872398376},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.07957884669303894},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.0769907534122467}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7829549312591553},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6046561002731323},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5316669940948486},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5118962526321411},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.47445377707481384},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.33970674872398376},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.07957884669303894},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0769907534122467},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/hicss.2004.1265216","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hicss.2004.1265216","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the","raw_type":"proceedings-article"},{"id":"pmh:oai:repository.hkust.edu.hk:1783.1-27700","is_oa":false,"landing_page_url":"http://lbdiscover.ust.hk/uresolver?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rfr_id=info:sid/HKUST:SPI&rft.genre=article&rft.issn=1060-3425&rft.volume=37&rft.issue=&rft.date=2004&rft.spage=1101&rft.aulast=Chiu&rft.aufirst=D.K.W.&rft.atitle=Alert-driven+E-service+management&rft.title=Proceedings+of+the+Hawaii+International+Conference+on+System+Sciences","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4399999976158142,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W105834003","https://openalex.org/W1503160344","https://openalex.org/W1556459241","https://openalex.org/W1570043218","https://openalex.org/W1993319897","https://openalex.org/W2011542177","https://openalex.org/W2041726687","https://openalex.org/W2044614133","https://openalex.org/W2052785323","https://openalex.org/W2096048623","https://openalex.org/W2109735751","https://openalex.org/W2114395635","https://openalex.org/W2115482067","https://openalex.org/W2117386769","https://openalex.org/W2121625931","https://openalex.org/W2123768874","https://openalex.org/W2152617637","https://openalex.org/W2268781921","https://openalex.org/W2273510370","https://openalex.org/W2424937406","https://openalex.org/W4285719527","https://openalex.org/W6677254481","https://openalex.org/W6693667748"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2065457896","https://openalex.org/W3173234801","https://openalex.org/W2167984027","https://openalex.org/W3021302227","https://openalex.org/W10630519","https://openalex.org/W1919377569","https://openalex.org/W3144288563","https://openalex.org/W3123907821","https://openalex.org/W2382319620"],"abstract_inverted_index":{"Process":[0],"management":[1,72,183],"technology":[2],"has":[3],"recently":[4],"been":[5],"employed":[6],"not":[7,136],"only":[8],"within":[9,140],"businesses":[10],"but":[11],"also":[12],"in":[13,25,44,60,88],"provision":[14],"of":[15,99,165,180],"e-services":[16],"over":[17],"the":[18,110,119,132,141,145],"Internet.":[19],"Urgent":[20],"requests":[21,95],"and":[22,35,55,96,163,173],"critical":[23,45],"messages":[24],"these":[26,53],"systems":[27,50],"(referred":[28],"to":[29,113,150,160],"as":[30],"alerts)":[31],"should":[32,170],"be":[33,148,171],"delivered":[34],"handled":[36,59],"timely.":[37],"In":[38,64],"particular,":[39],"humans":[40],"are":[41,57,91,101],"often":[42,58],"involved":[43],"conditions.":[46],"Presently,":[47],"most":[48],"e-service":[49,76],"cannot":[51],"address":[52],"requirements,":[54],"alerts":[56,90],"an":[61,115,181,205],"ad-hoc":[62],"manner.":[63],"this":[65],"paper,":[66],"we":[67],"propose":[68,124],"a":[69,83,97,125],"sophisticated":[70],"alert":[71,107,120,133,146,182],"system":[73,184],"for":[74,85,103,190,197],"effective":[75],"integration":[77],"under":[78],"urgent":[79],"constraints.":[80],"We":[81,122,175,200],"develop":[82],"model":[84],"specifying":[86],"alerts,":[87],"which":[89,186],"associated":[92],"with":[93,194,204],"service":[94,111],"set":[98],"parameters":[100],"captured":[102],"their":[104],"routing.":[105],"The":[106],"monitor":[108],"matches":[109],"provider":[112],"receive":[114],"alert,":[116],"based":[117],"on":[118],"specification.":[121],"then":[123],"routing":[126],"mechanism":[127],"that":[128,144],"is":[129,135,157],"initiated":[130],"when":[131],"message":[134],"acknowledged":[137],"or":[138],"serviced":[139],"deadline,":[142],"so":[143],"can":[147],"forwarded":[149],"other":[151],"suitable":[152,168],"services":[153,189],"if":[154],"necessary.":[155],"Monitoring":[156],"especially":[158],"essential":[159],"ensure":[161],"timeliness":[162],"availability":[164],"services,":[166],"otherwise":[167],"exceptions":[169],"raised":[172],"handled.":[174],"outline":[176],"our":[177,202],"implementation":[178],"framework":[179],"(AMS)":[185],"includes":[187],"Web":[188],"B2B":[191],"interactions,":[192],"together":[193],"multiple-platform":[195],"support":[196],"human":[198],"users.":[199],"demonstrate":[201],"approach":[203],"example":[206],"medical":[207],"house-call":[208],"AMS.":[209]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
