{"id":"https://openalex.org/W2105619103","doi":"https://doi.org/10.1109/hicss.2003.1174393","title":"Whoops... did I use the wrong concept to predict e-commerce trust? Modeling the risk-related effects of trust versus distrust concepts","display_name":"Whoops... did I use the wrong concept to predict e-commerce trust? Modeling the risk-related effects of trust versus distrust concepts","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W2105619103","doi":"https://doi.org/10.1109/hicss.2003.1174393","mag":"2105619103"},"language":"en","primary_location":{"id":"doi:10.1109/hicss.2003.1174393","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hicss.2003.1174393","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006737705","display_name":"Harrison McKnight","orcid":null},"institutions":[{"id":"https://openalex.org/I87216513","display_name":"Michigan State University","ror":"https://ror.org/05hs6h993","country_code":"US","type":"education","lineage":["https://openalex.org/I87216513"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"H. McKnight","raw_affiliation_strings":["Michigan State University, USA","Michigan State University, , USA"],"affiliations":[{"raw_affiliation_string":"Michigan State University, USA","institution_ids":["https://openalex.org/I87216513"]},{"raw_affiliation_string":"Michigan State University, , USA","institution_ids":["https://openalex.org/I87216513"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089267102","display_name":"Charles J. Kacmar","orcid":null},"institutions":[{"id":"https://openalex.org/I103163165","display_name":"Florida State University","ror":"https://ror.org/05g3dte14","country_code":"US","type":"education","lineage":["https://openalex.org/I103163165"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"C. Kacmar","raw_affiliation_strings":["Florida State University, USA","Florida State University"],"affiliations":[{"raw_affiliation_string":"Florida State University, USA","institution_ids":["https://openalex.org/I103163165"]},{"raw_affiliation_string":"Florida State University","institution_ids":["https://openalex.org/I103163165"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110637216","display_name":"V. Choudhury","orcid":null},"institutions":[{"id":"https://openalex.org/I63135867","display_name":"University of Cincinnati","ror":"https://ror.org/01e3m7079","country_code":"US","type":"education","lineage":["https://openalex.org/I63135867"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"V. Choudhury","raw_affiliation_strings":["University of Cincinnati, USA","University of Cinncinnati"],"affiliations":[{"raw_affiliation_string":"University of Cincinnati, USA","institution_ids":["https://openalex.org/I63135867"]},{"raw_affiliation_string":"University of Cinncinnati","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5006737705"],"corresponding_institution_ids":["https://openalex.org/I87216513"],"apc_list":null,"apc_paid":null,"fwci":5.8032,"has_fulltext":false,"cited_by_count":52,"citation_normalized_percentile":{"value":0.95454545,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"10 pp.","last_page":"10 pp."},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/distrust","display_name":"Distrust","score":0.9918086528778076},{"id":"https://openalex.org/keywords/disposition","display_name":"Disposition","score":0.8643934726715088},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4553161561489105},{"id":"https://openalex.org/keywords/risk-perception","display_name":"Risk perception","score":0.4342581629753113},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.41442686319351196},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4115193784236908},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.39049264788627625},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.34875065088272095},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.3141915202140808},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2901389002799988},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1372242569923401}],"concepts":[{"id":"https://openalex.org/C2778321746","wikidata":"https://www.wikidata.org/wiki/Q621922","display_name":"Distrust","level":2,"score":0.9918086528778076},{"id":"https://openalex.org/C38022665","wikidata":"https://www.wikidata.org/wiki/Q1149305","display_name":"Disposition","level":2,"score":0.8643934726715088},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4553161561489105},{"id":"https://openalex.org/C163355716","wikidata":"https://www.wikidata.org/wiki/Q2154783","display_name":"Risk perception","level":3,"score":0.4342581629753113},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.41442686319351196},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4115193784236908},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.39049264788627625},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.34875065088272095},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.3141915202140808},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2901389002799988},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1372242569923401},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1109/hicss.2003.1174393","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hicss.2003.1174393","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.10.2232","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.10.2232","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.hicss.hawaii.edu/HICSS36/HICSSpapers/INCRM04.pdf","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.95.9277","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.95.9277","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://csdl.computer.org/comp/proceedings/hicss/2003/1874/07/187470182b.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W100592892","https://openalex.org/W165883148","https://openalex.org/W633532470","https://openalex.org/W1507153772","https://openalex.org/W1774460361","https://openalex.org/W1976860309","https://openalex.org/W1982996763","https://openalex.org/W1986401249","https://openalex.org/W1987258130","https://openalex.org/W1990944405","https://openalex.org/W2004845716","https://openalex.org/W2008519080","https://openalex.org/W2017734252","https://openalex.org/W2059971798","https://openalex.org/W2065189722","https://openalex.org/W2070587769","https://openalex.org/W2095773001","https://openalex.org/W2113739761","https://openalex.org/W2118502934","https://openalex.org/W2122578209","https://openalex.org/W2123534889","https://openalex.org/W2130140239","https://openalex.org/W2135746613","https://openalex.org/W2138927513","https://openalex.org/W2162061662","https://openalex.org/W2164206328","https://openalex.org/W2171099065","https://openalex.org/W2172052405","https://openalex.org/W2313930305","https://openalex.org/W2499201862","https://openalex.org/W2649135381","https://openalex.org/W2799121301","https://openalex.org/W2896144055","https://openalex.org/W3212171356","https://openalex.org/W4234109227","https://openalex.org/W4245201739","https://openalex.org/W4248074997","https://openalex.org/W6606852204","https://openalex.org/W6637896986","https://openalex.org/W6674142389","https://openalex.org/W6680523586","https://openalex.org/W6750498173","https://openalex.org/W6757595157","https://openalex.org/W6804341821","https://openalex.org/W6820458301"],"related_works":["https://openalex.org/W199727279","https://openalex.org/W2152370238","https://openalex.org/W3160132286","https://openalex.org/W3193570178","https://openalex.org/W2136955267","https://openalex.org/W2712460288","https://openalex.org/W2016002482","https://openalex.org/W2352717624","https://openalex.org/W2364471629","https://openalex.org/W2022561594"],"abstract_inverted_index":{"Significant":[0],"work":[1],"has":[2,13,154],"been":[3,202],"initiated":[4],"on":[5,69,184],"trust":[6,44,105,115,131,214],"in":[7,26,75,162,180],"e-commerce":[8,190],"settings,":[9],"but":[10],"little":[11],"research":[12],"addressed":[14],"distrust.":[15,228],"Because":[16],"of":[17,38,77,87,90,172,187,194,217],"its":[18],"connection":[19],"to":[20,30,35,43,67,94,97,102,114,120,130,140,152,174,213,227],"the":[21,59,85,99,125,133,143,192],"insecurities":[22],"that":[23,58,78,128,150,198],"are":[24],"found":[25,127],"risky":[27],"situations,":[28],"disposition":[29,42,119,129,139,151,173,212,226],"distrust":[31,121,141,153],"is":[32,45,61],"particularly":[33],"suited":[34,47],"addressing":[36,209],"issues":[37,54],"high":[39,144],"risk,":[40],"while":[41,138],"better":[46],"for":[48,157,208],"low":[49,134],"risk":[50,53,135,145,210],"issues.":[51],"High":[52],"include:":[55],"a)":[56],"perceptions":[57,179],"Web":[60,73,100,107,136,146,178],"risky;":[62],"and":[63,101,104,117],"b)":[64],"a":[65,70,88,106,204,221],"willingness":[66],"depend":[68],"specific":[71],"unknown":[72],"vendor":[74],"light":[76],"risk.":[79,188],"This":[80,148,164],"theoretical":[81],"position":[82],"serves":[83],"as":[84],"basis":[86],"model":[89,110],"what":[91,218],"causes":[92],"consumers":[93],"initially":[95],"decide":[96],"trust/distrust":[98,175],"explore":[103],"site.":[108],"The":[109],"includes":[111],"three":[112],"dispositions":[113],"constructs":[116,161],"one":[118],"construct.":[122],"As":[123],"proposed,":[124],"study":[126],"predicted":[132,142],"constructs,":[137],"constructs.":[147],"suggests":[149],"greater":[155],"potential":[156],"predicting":[158],"high-risk":[159],"outcome":[160],"e-commerce.":[163],"article":[165,196],"contributes":[166],"by":[167],"showing":[168],"how":[169],"various":[170],"aspects":[171],"affect":[176],"consumer":[177],"different":[181],"ways,":[182],"depending":[183],"their":[185],"level":[186],"For":[189],"research,":[191],"findings":[193],"this":[195],"suggest":[197],"perhaps":[199],"scholars":[200],"have":[201],"studying":[203],"less":[205],"effective":[206,223],"factor":[207,224],"-":[211,215,225],"instead":[216],"may":[219],"be":[220],"more":[222]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":4},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":4}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}