{"id":"https://openalex.org/W4362644823","doi":"https://doi.org/10.1109/hccs55241.2022.10090342","title":"Skillbot: A Conversational Chatbot based Data Mining and Sentiment Analysis","display_name":"Skillbot: A Conversational Chatbot based Data Mining and Sentiment Analysis","publication_year":2022,"publication_date":"2022-12-17","ids":{"openalex":"https://openalex.org/W4362644823","doi":"https://doi.org/10.1109/hccs55241.2022.10090342"},"language":"en","primary_location":{"id":"doi:10.1109/hccs55241.2022.10090342","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hccs55241.2022.10090342","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 Human-Centered Cognitive Systems (HCCS)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.1109/HCCS55241.2022.10090342","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049456499","display_name":"Babar Islam","orcid":null},"institutions":[{"id":"https://openalex.org/I28257850","display_name":"London South Bank University","ror":"https://ror.org/02vwnat91","country_code":"GB","type":"education","lineage":["https://openalex.org/I28257850"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Babar Islam","raw_affiliation_strings":["London South Bank University,Department of School of Engineering,London,the United Kingdom","Department of School of Engineering, London South Bank University, London, the United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"London South Bank University,Department of School of Engineering,London,the United Kingdom","institution_ids":["https://openalex.org/I28257850"]},{"raw_affiliation_string":"Department of School of Engineering, London South Bank University, London, the United Kingdom","institution_ids":["https://openalex.org/I28257850"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074431197","display_name":"Muddesar Iqbal","orcid":"https://orcid.org/0000-0002-8438-6726"},"institutions":[{"id":"https://openalex.org/I28257850","display_name":"London South Bank University","ror":"https://ror.org/02vwnat91","country_code":"GB","type":"education","lineage":["https://openalex.org/I28257850"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Muddesar Iqbal","raw_affiliation_strings":["London South Bank University,Department of School of Engineering,London,the United Kingdom","Department of School of Engineering, London South Bank University, London, the United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"London South Bank University,Department of School of Engineering,London,the United Kingdom","institution_ids":["https://openalex.org/I28257850"]},{"raw_affiliation_string":"Department of School of Engineering, London South Bank University, London, the United Kingdom","institution_ids":["https://openalex.org/I28257850"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079033333","display_name":"George Ubakanma","orcid":null},"institutions":[{"id":"https://openalex.org/I28257850","display_name":"London South Bank University","ror":"https://ror.org/02vwnat91","country_code":"GB","type":"education","lineage":["https://openalex.org/I28257850"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"George Ubakanma","raw_affiliation_strings":["London South Bank University,Department of School of Engineering,London,the United Kingdom","Department of School of Engineering, London South Bank University, London, the United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"London South Bank University,Department of School of Engineering,London,the United Kingdom","institution_ids":["https://openalex.org/I28257850"]},{"raw_affiliation_string":"Department of School of Engineering, London South Bank University, London, the United Kingdom","institution_ids":["https://openalex.org/I28257850"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089064661","display_name":"Spike van der Vliet-Firth","orcid":null},"institutions":[{"id":"https://openalex.org/I2802330085","display_name":"London Borough Of Lewisham","ror":"https://ror.org/00bk3dc29","country_code":"GB","type":"government","lineage":["https://openalex.org/I2802330085"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Spike van der Vliet-Firth","raw_affiliation_strings":["Jobs and Skills Programme Economy, Jobs & Partnerships Housing, Regeneration and Public Realm Lewisham Council"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jobs and Skills Programme Economy, Jobs & Partnerships Housing, Regeneration and Public Realm Lewisham Council","institution_ids":["https://openalex.org/I2802330085"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.8324,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.78551394,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9818000197410583,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9818000197410583,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.975267767906189},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.828455924987793},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7835265398025513},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.632343590259552},{"id":"https://openalex.org/keywords/intelligence-analysis","display_name":"Intelligence analysis","score":0.48777610063552856},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.48150333762168884},{"id":"https://openalex.org/keywords/visualization","display_name":"Visualization","score":0.46409884095191956},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.451604962348938},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.42640718817710876},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3852856755256653},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.08442306518554688}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.975267767906189},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.828455924987793},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7835265398025513},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.632343590259552},{"id":"https://openalex.org/C517642484","wikidata":"https://www.wikidata.org/wiki/Q2388514","display_name":"Intelligence analysis","level":2,"score":0.48777610063552856},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.48150333762168884},{"id":"https://openalex.org/C36464697","wikidata":"https://www.wikidata.org/wiki/Q451553","display_name":"Visualization","level":2,"score":0.46409884095191956},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.451604962348938},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.42640718817710876},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3852856755256653},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.08442306518554688},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/hccs55241.2022.10090342","is_oa":false,"landing_page_url":"https://doi.org/10.1109/hccs55241.2022.10090342","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 Human-Centered Cognitive Systems (HCCS)","raw_type":"proceedings-article"},{"id":"pmh:oai:openresearch.lsbu.ac.uk:93781","is_oa":true,"landing_page_url":"https://doi.org/10.1109/HCCS55241.2022.10090342","pdf_url":null,"source":{"id":"https://openalex.org/S4306401135","display_name":"Research Open (London South Bank University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28257850","host_organization_name":"London South Bank University","host_organization_lineage":["https://openalex.org/I28257850"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"conference-paper"}],"best_oa_location":{"id":"pmh:oai:openresearch.lsbu.ac.uk:93781","is_oa":true,"landing_page_url":"https://doi.org/10.1109/HCCS55241.2022.10090342","pdf_url":null,"source":{"id":"https://openalex.org/S4306401135","display_name":"Research Open (London South Bank University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28257850","host_organization_name":"London South Bank University","host_organization_lineage":["https://openalex.org/I28257850"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"conference-paper"},"sustainable_development_goals":[{"score":0.800000011920929,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W2401379394"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W2136836261"],"abstract_inverted_index":{"With":[0],"the":[1,33,47,54,58,71,103],"advent":[2],"of":[3,41,81,87,139],"technology,":[4],"Artificial":[5,145],"Intelligence":[6],"is":[7,44,99],"emerging":[8],"exponentially.":[9],"Using":[10],"this":[11,29,111],"advancement,":[12],"chatbots":[13],"are":[14],"widely":[15],"used":[16,66],"in":[17,32],"various":[18],"sectors":[19],"to":[20,67,101,105,108,164,193],"accommodate":[21],"users":[22,88,166],"with":[23,152,171,186,191],"their":[24],"queries":[25],"without":[26],"waiting.":[27],"In":[28],"study,":[30],"work":[31],"development,":[34],"training,":[35,77],"improvement,":[36],"and":[37,62,79,147,155,179,188,198],"chat":[38,180],"sentiment":[39,133],"analysis":[40,93,157,181],"Skillbot":[42,82,104,163,199],"Chatbot":[43,150],"performed.":[45],"First,":[46],"data":[48,64,154,173],"was":[49,65,94,113,121],"scrapped":[50],"using":[51,123],"tools":[52],"like":[53,126],"GPT2":[55],"model":[56,131,175],"from":[57],"Gov.":[59],"UK":[60],"website,":[61],"that":[63],"train":[68,102],"intents":[69],"for":[70,83,132,136,142,162,177],"Skill":[72],"bot":[73],"model.":[74],"After":[75],"successful":[76,187],"testing,":[78],"evaluation":[80],"better":[84,167],"performance,":[85],"conversations":[86],"were":[89],"analyzed":[90],"deeply.":[91],"Sentiment":[92],"also":[95],"performed":[96,122],"as":[97],"it":[98],"important":[100],"efficiently":[106],"respond":[107],"users.":[109],"Then,":[110],"project":[112],"deployed":[114],"on":[115],"Streamlit":[116,141],"named":[117],"Conversation":[118],"Analyzer.":[119],"Analysis":[120],"different":[124],"technologies":[125],"Natural":[127],"Languages":[128],"processing,":[129],"Vader":[130],"analysis,":[134],"TextBlob":[135],"topic":[137],"modeling":[138],"conversations,":[140],"visualization,":[143],"Rasa,":[144],"Intelligence,":[146],"machine":[148],"learning.":[149],"training":[151,176],"cleaned":[153],"conversation":[156],"would":[158,182],"be":[159],"very":[160],"beneficial":[161],"give":[165],"services.":[168],"The":[169],"findings":[170],"massive":[172],"wrangling,":[174],"Skillbot,":[178],"provide":[183],"results'":[184],"evaluations":[185],"unsuccessful":[189],"dialogues":[190],"insights":[192],"help":[194],"warrant":[195],"future":[196],"research":[197],"improvement.":[200]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}